Top 23 Call center supervisor Jobs in Pembroke Pines Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Manager, Customer Service I
Chewy —Hollywood, FL
- Full-time
- Mid-level
- Travel
- Mentoring
Call Center Supervisor - Law Firm
Mayersohn Law Group, P.A. —Fort Lauderdale, FL
- $75,000 a year
- Full-time
- Spanish
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
5d
Manager, Call Center Operations
WM —Davie, FL
- Full-time
- Marketing
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Senior Manager Guest Services
Capgemini —Miami, FL
- $46.23 - $72.23 an hour
- Contract
- Hybrid work
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
8d
Call Center Supervisor
Conceptions Florida —Coral Gables, FL
- From $55,000 a year
- Full-time
- Background check
- Sales
- HIPAA
- Health savings account
- Health insurance
Quick Apply
13d
Customer Service/Call Center Manager
Morgan White Group —Miami, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
6d
Manager Contact Center
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
OSS Call Center In Office Supervisor
Quest Health Solutions LLC —Coral Springs, FL
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Dental insurance
- Paid time off
Quick Apply
Contact Center, Supervisor of Operations
Windstar Cruises —Miami, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Dispatch Supervisor
Titan America —Deerfield Beach, FL
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
6d
Mgr Patient Access Operations, Contact Center Administration
Baptist Health South Florida —Miami, FL
- Spanish
- 6 years
- HIPAA
- Wellness program
- Health insurance
12d
Ready Mix Concrete Dispatch Supervisor
Titan America —Deerfield Beach, FL
- Full-time
- Mid-level
- Office
- 3 years
CC Supervisor
Del Toro Insurance —Miami, FL
- Full-time
- Mid-level
- Recruiting
- Leadership
Quick Apply
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Sunrise, FL
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Guest Compliance Manager
Windstar Cruises —Miami, FL
- Full-time
- 3 years
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Office Manager- Part Time
Ace Handyman Services By The Sea —Lauderdale-by-the-Sea, FL
- $15 - $18 an hour
- Part-time
- Microsoft Excel
- Mid-level
- Office
- Opportunities for advancement
Quick Apply
4d
Strategic Sales Manager
Crisp Recruit —Miami, FL
- $2,000 - $2,500 a month
- Call employer
- Remote
- Spanish
- English
- 3 years
- Paid holidays
- Paid time off

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call center supervisor jobs near pembroke pines fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

call center supervisor jobs in pembroke pines fl

Remote Contact Center Supervisor

Manager, Customer Service I

Call Center Supervisor - Law Firm

Manager, Call Center Operations

Senior Manager Guest Services

Customer Support Manager

Call Center Supervisor

Customer Service/Call Center Manager

Manager Contact Center

Manager, Contact Center Training

OSS Call Center In Office Supervisor

Contact Center, Supervisor of Operations

Dispatch Supervisor

Mgr Patient Access Operations, Contact Center Administration

Ready Mix Concrete Dispatch Supervisor

CC Supervisor

Medicare Sales Supervisor

Guest Compliance Manager

Office Manager- Part Time

Strategic Sales Manager

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