Top 18 It technician Jobs in Pendleton, Or

Help Desk Agent
Cayuse Holdings —Pendleton, OR
- $20 - $29 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
Helpdesk Support - Data Collections Specialist
InterMountain Education Service District —Pendleton, OR
- $47,581 - $57,132 a year
- Full-time
- Background check
- Computer literacy
- Research
- On-the-job training
Quick Apply
10h
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Pendleton, OR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Military Service - U.S. Navy, Aviation Electronics, Electrical & Computer Systems Technician
U.S. Navy —United States
- $30,000 - $80,000 a year
- Weekends as needed
- Background check
- Laboratory
- Mid-level
- Loan repayment program
- Health insurance
Military Service - U.S. Navy, Advanced Electronics / Computer Field Technician
U.S. Navy —United States
- $46,000 - $70,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
Software Support Technician - MSP Tools & Integrations
Gozynta —United States
- $60,000 - $75,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply

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Helpdesk Support - Data Collections Specialist
InterMountain Education Service District —Pendleton, OR
Individual will hold a valid driver's license and have reliable, insured transportation. This is an entry level grant-funded position responsible for providing…
$47,581 - $57,132 a year
Quick Apply
10h

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Help Desk Agent

Cayuse Holdings -
Pendleton, OR

Quick Apply

Job Details

Full-time
$20 - $29 an hour

Benefits

Health insurance
401(k)
Paid time off
Employee assistance program
401(k) matching

Qualifications

Confidential information handling
Microsoft Outlook
Desktop applications

Full Job Description

Employment in this role is conditional upon successful execution of the contract by the client.

Preferred location is Pendleton, OR, but open to remote work.

The Work

The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

Respond promptly to user inquiries and support requests received via phone, email, chat, or ticketing system.
Diagnose, troubleshoot, and resolve technical issues related to hardware, software, operating systems, and basic network connectivity.
Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system.
Escalate complex or unresolved issues to higher-level support staff or specialized IT teams, ensuring timely follow-up and resolution.
Communicate clearly and professionally with users, providing status updates, instructions, and guidance as necessary.
Assist in user account management tasks including password resets, access provisioning, and permissions modifications in accordance with established procedures.
Maintain and contribute to help desk documentation, knowledge base articles, and frequently asked questions (FAQs) for recurring support topics.
Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant regulatory or compliance policies.
Participate in ongoing training and professional development to remain up-to-date on technology trends, tools, and best practices.
Identify and report recurring issues or trends to management for process improvement and enhanced end-user support.
Provide exemplary customer service to ensure user satisfaction and promote positive relationships between IT and end-users.
Other duties as assigned.

Qualifications – Here’s What You Need

Bachelor's degree in related field. The client will accept minimum 4 years professional experience related to the labor category in lieu of degree.
1 year of professional experience in engineering or IT.
Secret Clerance is required.
U.S. Citizenship is required to perform the duties associated with this position due to the sensitive nature of the work.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits

SCA Health & Welfare fringe benefits.
EAP
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions

Professional office environment with the ability to work on-site.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Quick Apply

Refine Your Search

it technician jobs in pendleton, or

Help Desk Agent

Helpdesk Support - Data Collections Specialist

Seasonal, Operations Technical Specialist (Part Time)

Military Service - U.S. Navy, Aviation Electronics, Electrical & Computer Systems Technician

Military Service - U.S. Navy, Advanced Electronics / Computer Field Technician

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

Software Support Technician - MSP Tools & Integrations

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