Top 19 Research administrator ii Jobs in Penfield, Ny

Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Applications Administrator, System Quality
University of Rochester —Rochester, NY
- $64,200 - $96,200 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Wellness program
Application Administrator II
University of Rochester —Brighton, NY
- $64,200 - $96,200 a year
- Full-time
- Remote
- Computer Science
- Research
- Mid-level
5d
Financial Analyst II
University of Rochester —Rochester, NY
- $29.33 - $41.06 an hour
- Full-time
- University
- Senior level
Human Subject Research Specialist II
University of Rochester —Rochester, NY
- $25.14 - $35.24 an hour
- Full-time
- Blood sampling
- Management
- Word processing
Research Administrator II
University of Rochester —Rochester, NY
- $70,600 - $105,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Administrative experience
Accountant II
University of Rochester —Rochester, NY
- $27.16 - $38.03 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Research Tech II
University of Rochester —Rochester, NY
- $20.34 - $28.51 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
Assistant Director, Clinical Admin II
University of Rochester —Rochester, NY
- $97,400 - $146,000 a year
- Full-time
- 6 years
- Office
- Master's degree
Human Subjects Research Coordinator II
University of Rochester —Rochester, NY
- $25.14 - $35.24 an hour
- Full-time
- Management
- Word processing
- Mid-level
Sr Research Program Specialist, Center for RNA Biology
University of Rochester —Rochester, NY
- $61,000 - $85,400 a year
- Full-time
- 5 years
- Office
- University
10d
Application Admin II Pathology
University of Rochester —Rochester, NY
- $64,200 - $96,200 a year
- Full-time
- Research
- Mid-level
- University
Grants & Contracts Admin II
University of Rochester —Rochester, NY
- $61,000 - $85,400 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Sr Clin Research Reg Supt Spec
University of Rochester —Rochester, NY
- $29.33 - $41.06 an hour
- Full-time
- Surgery
- Bachelor's degree
- Travel
Assistant District Attorney Grade II
Monroe County —Rochester, NY
- $77,576 - $105,018 a year
- Entry level

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Call Center Representative II

University of Rochester -
Rochester, NY

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Job Details

Full-time
$19.72 - $26.62 an hour

Qualifications

Patient scheduling systems
Patient question and concern management
Medical documentation
Email customer support
Technical support via phone
Electronic health records (EHR) management
Referral services for crisis intervention support
Phone communication
Maintaining patient confidentiality
Emergency plan implementation for disaster response
Client inquiry handling
Patient complaint handling
Mid-level
Incident Escalation
Improving operational efficiency
Phone call screening
High school diploma or GED
Medical administrative support
Healthcare referral management
Billing issue inquiries
Case referral
Phone triage
1 year
Technical support via email
Managing patient records
Escalation handling
Standard operating procedures (SOPs)
Communication skills
Patient scheduling via phone
Email support

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

100 Corporate Woods, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

500708 CVSL RCPG & Cardiac Rehab

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.72 - $26.62

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Collects, assesses, submits, processes and updates sensitive and confidential information. Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.

ESSENTIAL FUNCTIONS

Answers large volume of inbound inquiries by phone, email, and other electronic interfaces. Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support. Ensures appropriate use and distribution of Electronic Medical Record information. During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations. Assesses the urgency of the situation and determines the appropriate action or referral source. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions.
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations. Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately to ensure all calls are resolved/documented.
Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointments, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.
Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure the highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs to answer inquiries and connect callers.
Keeps abreast of regulations and compliance requirements and applies best practices. Understands and avoids issues downstream related to scheduling, initial registration, and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 1 year of customer service experience required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

research administrator ii jobs in penfield, ny

Call Center Representative II

Applications Administrator, System Quality

Application Administrator II

Financial Analyst II

Human Subject Research Specialist II

Research Administrator II

Accountant II

Research Tech II

Assistant Director, Clinical Admin II

Human Subjects Research Coordinator II

Sr Research Program Specialist, Center for RNA Biology

Application Admin II Pathology

Grants & Contracts Admin II

Sr Clin Research Reg Supt Spec

Assistant District Attorney Grade II

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