Top 6 Guest service agent Jobs in Penn Yan Ny

Front Desk Agent (Full-Time) - $17.50/hr!
The Lake House on Canandaigua —Canandaigua, NY
- $17.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Night Auditor/Front Desk Agent
Hampton by Hilton —Geneva, NY
- $16.00 - $16.50 an hour
- Full-time
- Writing skills
- English
- Hotel
Quick Apply
4d
Front Desk Associate
Quality Inn Waterloo —Waterloo, NY
- From $16 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee discount
Quick Apply
13d
Front Desk Supervisor (Full-Time)
The Lake House on Canandaigua —Canandaigua, NY
- $21 an hour
- Extended hours
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
3d
Night Audit (Part-Time) - $19/hr!
The Lake House on Canandaigua —Canandaigua, NY
- $19 an hour
- 8 hour shift
- Computer literacy
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Night Audit (Part-Time) - $19/hr!
The Lake House on Canandaigua —Canandaigua, NY
Be totally familiar with hotel operations/locations and be able to direct guest and answer guest questions of general facility. Prepare AM room status report.
$19 an hour
Quick Apply
Night Auditor/Front Desk Agent
Hampton by Hilton —Geneva, NY
Must be able to operate the PBX equipment by accepting incoming calls, assisting with outgoing calls, setting up and scheduling wake-up calls and paging guests…
$16.00 - $16.50 an hour
Quick Apply
4d

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Guest Service Agent
Columbus Polaris Staybridge Suites —Columbus, OH
Ability to answer and route calls as appropriate; takes guest messages with accuracy. Answers and routes calls as appropriate; takes guest messages with…
$16 - $17 an hour
Quick Apply
11d
Guest Service Agent - Short North Luxury
Le Meridien Columbus, The Joseph —Columbus, OH
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at…
4d

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guest service agent jobs near penn yan ny

Front Desk Agent (Full-Time) - $17.50/hr!

The Lake House on Canandaigua -
Canandaigua, NY

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Job Details

Full-time
$17.50 an hour

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Employee discount
Food provided

Qualifications

Customer records maintenance
Hotel and accommodations payment processing
Email customer support
Phone communication
Greeting customers
Client inquiry handling
Processing cash transactions
Answering guest questions
Mail distribution
Hotel room assignment management
Mail management
Property management systems (PMS)
Infor
Mail processing
Phone call management
Hotel and accommodations guest complaints handling
Cross-functional collaboration
Communication skills
Entry level
Cross-functional communication

Full Job Description

Why Work at The Lake House?

Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include:

Paid Time Off during your first full calendar year for Full Time & Part Time employees
Medical, Dental and Vision Benefits plus several other optional benefits for Full Time employees!
401k with up to 4% Employer Match!
Membership Discounts to the Sands Family YMCA
FREE Lunch and/or Dinner during your shift!
Robust and formalized training program to get you doing what you love as soon as possible!
Rooms, Food & Bev, and Spa Discounts at The Lake House!
Many Employee Discounts at The Lake House and through LifeMart!
Company sponsored Community Service and Wellness Events!

Position Title: Front Desk Agent

Department: Front Office

Reports to: Front Office Manager

Position Overview: The Front Desk Agent is responsible for delivering exceptional service to our guests, creating a welcoming and seamless arrival and departure experience. This role serves as the face of the property and works cross-functionally with various departments to ensure guest satisfaction.

Key Responsibilities:

Greet and check in guests, following proper procedures for payment, identification, and room assignment
Respond promptly to guest inquiries, requests, concerns, and complaints in a professional and efficient manner
Pre-block rooms for VIPs, groups, and guests with special requests
Maintain a strong knowledge of the hotel’s offerings, promotions, and events
Handle phone calls, email inquiries, and reservations accurately and courteously
Utilize property management systems (Infor HMS and others) to manage daily operations, including check-in/out, room status, billing, and reporting
Execute concierge services such as providing directions, recommendations, and assistance with local bookings
Communicate effectively with Housekeeping, Sales, Food & Beverage, and Maintenance to support guest needs
Follow all cash handling, credit card, and data protection policies
Maintain accurate records of daily operations, including occupancy, arrivals, departures, and guest preferences
Support package handling, mail distribution, and other guest services as needed
Assist with group check-ins and meeting/event support when required

Qualifications:

Previous customer service or hospitality experience preferred
Proficiency with computers and ability to learn property management systems (Infor HMS experience a plus)
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
High level of professionalism and attention to detail
Ability to stand and walk for extended periods of time
Ability to lift, push, or carry up to 25 lbs
Availability to work weekends, holidays, and flexible shifts including mornings, evenings, and overnights
Must be eligible to work in the United States without sponsorship

The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Quick Apply

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guest service agent jobs in penn yan ny

Front Desk Agent (Full-Time) - $17.50/hr!

Night Auditor/Front Desk Agent

Front Desk Associate

Front Desk Supervisor (Full-Time)

Night Audit (Part-Time) - $19/hr!

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