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Case Manager - Southwest Virginia

Appalachia Service Project Inc
Jonesville, VA

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Microsoft Excel
Word embeddings
Driver's License
Productivity software

Full Job Description

About the Position

The Southwest Virginia Case Manager supports ASP’s home repair, new build construction, and disaster recovery programs in Southwest Virginia. This role ensures efficient case management, compliance with grant requirements, and coordination with staff, families, and community partners to deliver timely and compassionate housing solutions. This is a full-time exempt position based in Jonesville, VA, reporting to the Southwest Virginia Regional Director.

Job Responsibilities

Case Management

Promote ASP by attending community services outreach meetings.
Maintain accurate digital and physical case files and records
Guide families through application, vetting, and selection processes.
Coordinate homeowner communication, paperwork, and customizations.
Maintain a steady pipeline of qualified applicants.
Share homeowner stories with Advancement for fundraising.
Assist with dedication ceremonies and other homeowner engagement activities.

Grant Compliance

Track and support grant reporting and compliance.
Collect and manage documentation (e.g., income verification, photos).
Monitor deadlines and ensure team awareness.
Perform or coordinate environmental reviews.
Collaborate with Accounting for reimbursement submissions.

Field Operations & Administrative Support

Support readiness of ASP’s Southwest Virginia Hub for construction and disaster response.
Communicate effectively with other ASP departments and field teams.
Assist in local Summer Home Repair Program planning and operations.
Keep procedure manuals current.
Help maintain the Jonesville Center as needed.
Support the development and delivery of community trainings on disaster recovery.
Participate in evaluations, budgeting, and ongoing training.
Collaborate with other departments and fulfill additional duties as needed.

Qualifications

Required:

Willingness to work in a Christian environment
Strong written and verbal communication skills, with comfort speaking publicly
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to quickly learn new software and technology platforms
Demonstrated problem-solving skills and a proactive approach to identifying and resolving issues
Experience in grant compliance or case management

Desired:

Associate degree or higher in social work or a related field
Experience in a home repair or nonprofit construction organization
Experience in service delivery in service area (Southwest Virginia)
Experience in volunteer-based and/or seasonal programming
Experience with regional coalition/network involvement

Other Requirements:

Valid driver’s license and driving record that is acceptable to ASP’s insurer
Regional travel is expected
This role may require occasional evening, weekend, or holiday work
Satisfactory results on a background check

Salary and Benefits

ASP provides a market-based salary and generous employee benefits program including:

Medical, dental, and vision insurance offered for employee and family
Life insurance, retirement plan, medical spending plan
Generous holiday, personal, and sick time
Phone and laptop provided for work use
ASP vehicle available for frequent local and regional business travel

Quick Apply

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