Top 694 Clinic operations manager Jobs in Pennsylvania

Clinic Operations Manager
Concentra —Philadelphia, PA
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
Office Manager of Research
Rothman Orthopaedics —Philadelphia, PA
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Program Implementation Manager, Clinical Studies
American Heart Association —Philadelphia, PA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
3d
Manager, Nursing - Post Anesthesia Care Unit - Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- Nursing
- 5 years
- Master's degree
Quick Apply
Center Based EI Behavior Analyst
Vista Autism Services —Middletown, PA
- $76,000 - $80,000 a year
- Full-time
- Classroom
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Academy Manager
Lancaster Archery Supply —Lancaster, PA
- Full-time
- Mid-level
- Continuous improvement
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
Rural Health Clinic Billing
Confidential —Erie County, PA
- Extended hours
- HIPAA
- Mid-level
- Administrative experience
- Paid holidays
- Dental insurance
Quick Apply
Sales Executive
ND Paper —Langhorne, PA
- Up to 50% travel
- Bachelor of Science
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
District Manager - Eastern, PA
Petco —Harrisburg, PA
- Full-time
- Remote
- Merchandising
- Senior level
- Health insurance
- 401(k)
LPN or RN (FT OCC Health Clinic) - Evenings
Medcor Inc —Lancaster, PA
- $27 - $42 an hour
- Full-time
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
13d
Registered Nurse - Primary Care
Oak Street Health —Philadelphia, PA
- $66,575 - $142,576 a year
- Full-time
- CPR Certification
- RN License
- Computer literacy
- Health insurance
- Dental insurance
Urgent Care Veterinary Practice Manager
UrgentVet - Camp Hill —Camp Hill, PA
- Weekends as needed
- Mid-level
- Acute care experience
- Leadership
- Paid parental leave
- Disability insurance
Quick Apply
Harm Reduction Nurse Practitioner
Prevention Point Philadelphia —Philadelphia, PA
- $120,000 - $150,000 a year
- Overtime
- Spanish
- Nursing
- English
- Relocation assistance
- Professional development assistance
Quick Apply
Pharmacy Technician
CVS Pharmacy —Bridgeville, PA
- From $16.50 an hour
- Part-time
- Patient monitoring
- High school diploma or GED
- 16+ years old
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Technician
CVS Pharmacy —Pittsburgh, PA
- From $16.50 an hour
- Part-time
- Patient monitoring
- High school diploma or GED
- 16+ years old
- Health insurance
- Dental insurance
Quick Apply
Clinic Sales & Experience Manager
Milan Laser Hair Removal —State College, PA
- $44,000 a year
- Urgently hiring
- Mid-level
- 2 years
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
13d
Fleet Mechanic
Herr Foods Inc. —Nottingham, PA
- Full-time
- 5 years
- Basic math
- English
- Profit sharing
- Paid holidays
Quick Apply
Mobile Dental Clinic Manager
ExcelHealth Group LLC —Philadelphia, PA
- $55,000 - $75,000 a year
- Full-time
- Background check
- Clean driving record
- Dental office
- Paid training
- Relocation assistance
Quick Apply
5d
Treatment Center Director/Program Manager
MedMark Treatment Centers —Washington, PA
- Full-time
- Addiction Medicine
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Physician Liaison
Noor Staffing Group —Pittsburgh, PA
- $80,706.59 - $101,087.50 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d

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Clinic Operations Manager

Concentra -
Philadelphia, PA

Apply Now

Job Details

Full-time

Benefits

Commuter assistance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

Customer communication

Full Job Description

Overview:

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Responsibilities:

Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
Work with clinicians to support staff competency regarding all patient care needs
Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations
Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Bachelor's degree preferred
Some college courses from an accredited college or university or equivalent education and experience
In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

Customarily has at least three or more years of work leadership or operations management experience
Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong service mentality and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette
Warm, positive, energetic, and professional demeanor
Effective oral and written communication skills
Tactful and diplomatic communication style
Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Performance assessment skills
Continued focus on self-development
Proficient in computer applications such as Word and Excel
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client, and patient issues in an effective and timely manner

Additional Data:

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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Refine Your Search

clinic operations manager jobs in pennsylvania

Clinic Operations Manager

Office Manager of Research

Program Implementation Manager, Clinical Studies

Manager, Nursing - Post Anesthesia Care Unit - Full Time

Center Based EI Behavior Analyst

Academy Manager

Rural Health Clinic Billing

Sales Executive

District Manager - Eastern, PA

LPN or RN (FT OCC Health Clinic) - Evenings

Registered Nurse - Primary Care

Urgent Care Veterinary Practice Manager

Harm Reduction Nurse Practitioner

Pharmacy Technician

Pharmacy Technician

Clinic Sales & Experience Manager

Fleet Mechanic

Mobile Dental Clinic Manager

Treatment Center Director/Program Manager

Physician Liaison

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