Top 15 Help desk lead Jobs in Pennsylvania

Specialist Director, Salesforce Platform Support Lead
KPMG —Philadelphia, PA
- $204,440 - $324,990 a year
- Full-time
- 8 years
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
2d
Lead Help Desk Analyst
Temple University Health System —Philadelphia, PA
- Full-time
- Dental office
- Computer Science
- Mid-level
7d
Program Manager/Training Lead
Contact Government Services, LLC —Philadelphia, PA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Senior Support Lead
HCLTech —Butler, PA
- From $148,000 a year
- CRM software
- Microsoft Excel
- SQL
14d
Help Desk Lead - Technical Support
CQ Medical —Avondale, PA
- Microsoft Outlook
- Computer literacy
- Office
Quick Apply
Team Lead/Supervisor Service Desk
Unisys —Blue Bell, PA
- Full-time
- Bachelor of Science
- No experience needed
- Mid-level
- Health savings account
- 401(k) matching
IT Enablement & Logistics Lead
Valley Youth House —Bethlehem, PA
- $28.75 - $30.75 an hour
- Full-time
- Marketing
- Mid-level
- Office
- Disability insurance
- Health insurance
6d
Lead Technical Trainer
GE Vernova —Pennsylvania
- $98,400 - $164,000 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Paid parental leave
- Paid holidays
6d
Executive IT Support Lead
AVI Foodsystems —Sharon, PA
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Residential
- Travel
- Paid holidays
- Health insurance
Quick Apply
Level 3 Noc Team Lead - Systems Administration & Operations
Unisys —Pennsylvania
- Rotating shift
- Bachelor of Science
- Windows
- Supervising experience
ServiceNow Functional Lead
Deloitte —Philadelphia, PA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Technology Solution Center Analyst Lead
PNC Financial Services Group —Pittsburgh, PA
- Full-time
- Customer service
- Research
- Mid-level
- Wellness program
- Health savings account

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Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
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ServiceNow Functional Lead
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We help them unlock value from their real estate portfolios and functions by developing strategies, optimizing operating models and organizational design, and…
$95,600 - $188,400 a year

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Specialist Director, Salesforce Platform Support Lead

KPMG -
Philadelphia, PA

Apply Now

Job Details

Full-time
$204,440 - $324,990 a year
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Project team coordination
Project reporting
Systems integration
System architecture
Metrics Reporting
Key Performance Indicators
Salesforce Cloud
Production systems
Bachelor's degree
Cloud service support
Leading team collaboration initiatives
Agile
Salesforce UI tools
Management reporting
Application Maintenance
CRM system proficiency
Application support
Cross-functional team management
ITIL implementation
Project stakeholder communication
Stakeholder relationship building
Agile planning
Stakeholder management

Full Job Description

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Specialist Director, Salesforce Platform Support Lead to join our Managed Services practice.

Responsibilities:

Own overall platform health, performance, and stability, enforcing governance across intake, SLAs/KPIs, separation of run (Incidents/RITMs) and change (enhancements/projects), and coordination of integration and cross-system platform dependencies to ensure rapid issue resolution
Lead end-to-end management of incidents and service requests, including triage, prioritization, escalation, SLA adherence, and root cause analysis to reduce repeat issues and improve user experience
Govern the enhancement backlog through structured demand intake, prioritization, and execution, maintaining visibility into backlog health, throughput, and alignment to business value
Drive multi-team Agile delivery by coordinating Scrum Masters, managing dependencies, and aligning backlog execution with ongoing project initiatives
Oversee Salesforce seasonal releases, including impact assessment, sandbox validation, regression testing, and controlled go-live governance
Serve as the primary stakeholder interface, delivering transparent reporting and driving continuous improvement through automation, operational efficiency, and a rolling improvement backlog
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

Minimum eight years of recent experience in Salesforce platform delivery, including AMS/production support leadership with SLA accountability
Bachelor's degree from an accredited college or university is required
Deep expertise in Salesforce (Sales Cloud required) with strong knowledge of Apex, Flows, Lightning architecture, and integration patterns (MuleSoft preferred)
Proven experience in ITIL-aligned service management, backlog governance, and KPI reporting within structured L1/L2/L3 models
Demonstrated leadership in multi-team Agile delivery with strong stakeholder management, executive communication, and the ability to operate in complex, high-pressure environments
Ability to travel as needed based on business and client demands
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M138ADV_2_26 California Salary Range: $204440 - $324990

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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help desk lead jobs in pennsylvania

Specialist Director, Salesforce Platform Support Lead

Lead Help Desk Analyst

Program Manager/Training Lead

Senior Support Lead

Help Desk Lead - Technical Support

Team Lead/Supervisor Service Desk

IT Enablement & Logistics Lead

Lead Technical Trainer

Executive IT Support Lead

Level 3 Noc Team Lead - Systems Administration & Operations

ServiceNow Functional Lead

Technology Solution Center Analyst Lead

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