Top 12 Helpdesk engineer Jobs in Pennsylvania

Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Support Desk Technician Tier 2
Proper Sky, Inc. —Abington, PA
- $60,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Helpdesk Support
Allegheny County Pennsylvania —Allegheny County, PA
- $21.22 - $25.71 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
IT Support Analyst I
Concurrent Technologies Corporation —Johnstown, PA
- Full-time
- Background check
- High school diploma or GED
- 2 years
Quick Apply
Network Administrator
American Refining Group Inc. —Bradford, PA
- Full-time
- System design
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Security Operations Center (SOC) Analyst
viLogics —Ebensburg, PA
- Weekends as needed
- HIPAA
- Microsoft Office
- Analysis skills
Quick Apply
Senior Security Engineer
Tait —Lititz, PA
- Full-time
- 11+ years
- Senior level
- Communication skills
Director, IT, Security & Compliance
PurpleLab Inc —Wayne, PA
- $165,000 - $185,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
IT Systems Administrator
Joy Baking Group —Hermitage, PA
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
5d
Technical Support Engineer
Seegrid —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Cybersecurity Compliance Engineer
LEONARDO HELICOPTERS US CORPORATION —Philadelphia, PA
- Full-time
- Computer Science
- System design
- Windows
Quick Apply
14d
Senior Project Engineer (Tier 3)
Proper Sky, Inc. —Abington, PA
- $0 a year
- Weekends as needed
- Hybrid work
- 7 years
- HIPAA
- Office
Quick Apply

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Support Desk Technician Tier 2
Proper Sky, Inc. —Abington, PA
This role requires a strong technical foundation in Microsoft 365, networking, and server administration, paired with exceptional communication skills and a…
$60,000 - $80,000 a year
Quick Apply
IT Service Desk & Security Support Technician
The Institutes —Malvern, PA
Strong written and verbal communication skills with the ability to support technical and non-technical users effectively. Paid maternity and parental leave.
Quick Apply

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CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
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CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…

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Level One Help Desk Admin- End User Support

Contour Data Solutions -
Philadelphia, PA

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Windows
Desktop administration

Full Job Description

Level 1/2 Help Desk Admin - End User Support

Job Location: Philadelphia, PA (remote possible)

Full time position- Wednesday-Sunday Shift

Experience- 5+ years

Salary: 55-65k

Job Description:

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support..

Major Responsibilities

5+ years of experience with IT helpdesk or support position.
First line of support to clients regarding software, Hardware and systems.
Respond to end customer issues through phone, email, remote-in software, and computer chat.
Knows the Ins and Outs of a Network, Servers and Windows PC (HardwareOperating System)
Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
Able to self-manage and hold themselves accountable.
Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
Enjoy people and care to develop strong relationships with clients.
Be an optimist at heart.
Resolves problem situations in a professional manner.
Experience with iPhone/iPad/Android.
Experience supporting phone systems from Microsoft Teams
Experience with Apple computers in a networked environment.
Nable RMM (remote management of computers).
Experience supporting printers/copiers in a networked environment.
Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.

The Job:

Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems
Invokes problem escalation procedures to coordinate recovery
Isolates problem trends and ensures that troubleshooting efforts are completed
Solves problems and makes decisions on a daily basis to help resolve issues
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
Learn the ins and outs of our clients' unique work environments.
Work to quickly resolving incidents submitted by our clients.
Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
Enter all work as service tickets and time as it occurs.
Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
IT environment documentation to include system reviews and recommendations.
Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.
Create technical documentation when needed
Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.
Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!

Must Have qualifications

Working knowledge of Windows server administration
Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
Technical, analytical, interpersonal and organization skills required
Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction
Able to take ownership of and troubleshoot a broad variety of system problems
Ability to work well with others, as well as independently. Attention to detail.
Position requires on-call support including planned and unplanned responses to a 24x7 environment.

Bonus

Microsoft Certifications
Working knowledge of ITIL principals and procedures.

Non-skill requirements:

Pass a background check.
Able and willing to lift 50+ lbs of equipment.
Be legal US citizen or have a USA work permit

Have reliable transportation to get to and from office and to client locations.

Quick Apply

Refine Your Search

helpdesk engineer jobs in pennsylvania

Level One Help Desk Admin- End User Support

Support Desk Technician Tier 2

Helpdesk Support

IT Support Analyst I

Network Administrator

Security Operations Center (SOC) Analyst

Senior Security Engineer

Director, IT, Security & Compliance

IT Systems Administrator

Technical Support Engineer

Cybersecurity Compliance Engineer

Senior Project Engineer (Tier 3)

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