Top 349 Helpdesk support Jobs in Pennsylvania

IT Support Specialist
Practical Administrative Solutions —Pittsburgh, PA
- $24 - $29 an hour
- Weekends as needed
- Background check
- HIPAA
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Desktop Support Specialist
Turn5, Inc. —Paoli, PA
- Full-time
- Computer literacy
- Windows
- Travel
Customer Support Agent (SaaS Helpdesk)
Fastmail —Philadelphia, PA
- $66,807 a year
- 8 hour shift
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
CRM / Salesforce Systems Administrator
Pencor Services —Palmerton, PA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- JavaScript
- Scripting
Quick Apply
8d
Tier 2 IT Helpdesk Technician
Bedrock Technology —Jessup, PA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Service Desk Technician
Next7 IT —Cranberry Township, PA
- $70,000 - $90,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Profit sharing
- Paid holidays
Quick Apply
1d
IT Service Desk Technician (Reactive)
Next7 IT —Cranberry Township, PA
- $55,000 - $70,000 a year
- Full-time
- Office
- Windows
- AWS
- Profit sharing
- Paid holidays
Quick Apply
Systems Administrator
Watchkeep —West Reading, PA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- US work authorization
- Health savings account
- Health insurance
Quick Apply
14d
TECHNICIAN LEVEL 1
MOUNT AIRY CASINO RESORT —Mount Pocono, PA
- Weekends as needed
- 18 years or older
- Pass drug screening
- English
IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply
8d
Advanced Workspace Support Technician
General Dynamics Mission Systems, Inc —Canonsburg, PA
- $31.50 - $32.50 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Paid parental leave
- Health insurance
Network Support Specialist - FULLY ONSITE with a Rotational Schedule
Keystone Staffing Solutions, LLC —Moon Township, PA
- $24 - $26 an hour
- Weekends as needed
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Bilingual Customer Service Representative
NovaCare Rehabilitation —Canonsburg, PA
- From $16.50 an hour
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Paid training
- Health insurance
Quick Apply
7d
Special Operations Support Specialist
Abra Health —Allentown, PA
- $50,000 - $55,000 a year
- Full-time
- Background check
- Dental office
- Microsoft Outlook
- Mileage reimbursement
- Health insurance
Quick Apply
IT SYSTEM ADMINISTRATOR
Storage Asset Management —York, PA
- $61,000 a year
- Weekends as needed
- Hybrid work
- English
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Cybersecurity Engineer ( W2 direct hire, no C2C )
System One —Pittsburgh, PA
- Email
- Senior level
Quick Apply
18h
IT Director
Mercer County Behavioral Health Commission, Inc. —Mercer, PA
- From $60,450 a year
- Full-time
- Background check
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
8d
IT Helpdesk Technician
White Horse Village —Newtown Square, PA
- $30.00 - $33.45 an hour
- Full-time
- HIPAA
- Entry level
Quick Apply
Technical Support Representative
CVS Health —Pennsylvania
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
Help Desk Support
Philadelphia Federal Credit Union —Philadelphia, PA
- From $19.66 an hour
- Overtime
- Basic math
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
1d

I want to receive the latest job alert for helpdesk support in pennsylvania

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near pennsylvania

Cybersecurity Engineer jobs in Pittsburgh, PA

Technical Support Representative jobs in Pennsylvania

IT Support jobs in Cranberry Township, PA

Systems Administrator jobs in York, PA

IT Support jobs in York, PA

IT Support Specialist jobs in Pittsburgh, PA

Helpdesk Technician jobs in Newtown Square, PA

Telemetry Technician jobs in Georgia

Helpdesk Technician jobs in Ypsilanti, MI

Anesthesia Technician jobs in Birmingham, AL

Pharmacy Technician jobs in Tifton, GA

Chemistry Lab Technician jobs in New York, NY

Helpdesk Technician jobs in Longview, TX

Helpdesk Technician jobs in Columbia, SC

Helpdesk Technician jobs in Williamsville, NY

Hyperbaric Technician jobs in New York State

Entry Level Service Technician jobs in Bradenton, FL

Entry Level Service Technician jobs in Woodlawn, MD

Patient Service Representative jobs in Las Vegas, NV

Internal Revenue Service jobs in Atlanta, GA

IT Support Specialist

Practical Administrative Solutions -
Pittsburgh, PA

Quick Apply

Job Details

Full-time
$24 - $29 an hour
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Customer communication
Interpersonal skills
Enterprise software
Driver's License
Problem-solving
Remote access software
IT

Full Job Description

Position Summary:

The IT Support Specialist provides frontline technical support for hardware, software, and network systems across the organization. This role supports end users both remotely and on-site, ensuring the reliability and performance of desktops, laptops, mobile devices, and peripheral equipment. Responsibilities include troubleshooting, system setup and maintenance, user account management, and documentation of support activities.

The specialist works closely with other IT teams and vendors to resolve issues, supports security and compliance efforts (including HIPAA), and delivers user training on IT best practices. This position requires strong technical skills, effective communication, and a customer-focused mindset. Occasional travel and after-hours support are required.

Essential Responsibilities:

Provide first-line support for both hardware and software issues across a variety of devices, including desktops, laptops, phones, and peripherals.
Troubleshoot, diagnose, and resolve user issues related to computer systems, applications, and network connectivity, both remotely and in person.
Assist with the installation, configuration, and ongoing usability of IT systems including operating system refreshes, hardware upgrades, and software installations.
Monitor and manage user requests via ticketing systems while ensuring timely resolutions, clear communication, and high levels of customer satisfaction.
Provide on-site support and troubleshooting for remote sites as needed (less than 10% travel).
Collaborate with other IT teams and vendors to escalate and resolve technical issues that require advanced expertise.
Educate users on IT best practices, cybersecurity, and company-specific systems and procedures.

Knowledge, Skills & Abilities:

Strong experience supporting Microsoft Windows and Microsoft Office Suite as well as other common enterprise software applications.
Solid understanding of network concepts including TCP/IP, DNS, DHCP, VPNs, and firewalls.
Basic knowledge of IT security practices including firewalls, antivirus tools, SMB, and network intrusion detection/prevention systems.
Experience with cloud-based applications, backup systems, and remote desktop solutions.
Excellent troubleshooting and analytical skills with the ability to think critically and solve problems efficiently.
Strong written and verbal communication skills with the ability to articulate technical concepts to both technical and non-technical users.
Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.
A customer-focused mindset with strong interpersonal skills and a professional demeanor.
Participate in the deployment of new devices, such as laptops and desktops, including the imaging process and setup of user accounts and permissions.
Troubleshoot and resolve hardware and software issues and work with vendors for repairs and replacements as needed.
Ensure all systems and networks comply with industry standards and company security policies including HIPAA regulations and data protection best practices.
Assist in maintaining the organization’s network security posture by identifying and reporting potential vulnerabilities.
Offer "Just-In-Time" training for end users to improve their technical proficiency and reduce dependency on support requests.
Manage the provisioning and deactivation of user accounts, ensuring proper permissions and access control across the company’s systems.
Respond to user queries, provide professional, clear, and friendly assistance to all levels of staff, and maintain a high level of customer service.
Document all support incidents, troubleshooting steps, and resolutions in the helpdesk tracking system, ensuring accurate and timely records.

Additional Responsibilities:

Be available for on-call support during non-business hours, including evenings and weekends, as needed.
Occasionally travel to various company locations for on-site support and device refreshes.
Continuously learn and stay up to date with new technologies and IT best practices to support organizational growth and efficiency.
Participate in special IT projects, including system migrations and IT system implementations.

Education & Experience:

Associate’s degree in information technology or a related field, or equivalent work experience.
2+ years of IT support or technical experience in a corporate or healthcare environment preferred.
Experience with IT service management (ITSM) tools.
Familiarity with healthcare IT systems (EHR/EMR) and HIPAA compliance.

Physical & Other Work Demands:

Valid drivers license and reliable transportation.
Ability to sit at a computer for extended periods and perform repetitive tasks.
Ability to lift and move IT assets (up to 50 lbs.) when required.
Occasionally travel by car or plane to customer sites.
Flexibility to work after hours or weekends as necessary.

GRX01

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Ability to Commute:

Pittsburgh, PA 15238 (Required)

Ability to Relocate:

Pittsburgh, PA 15238: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in pennsylvania

IT Support Specialist

Desktop Support Specialist

Customer Support Agent (SaaS Helpdesk)

CRM / Salesforce Systems Administrator

Tier 2 IT Helpdesk Technician

Senior Service Desk Technician

IT Service Desk Technician (Reactive)

Systems Administrator

TECHNICIAN LEVEL 1

IT Service Desk Specialist - Part Time Onsite

Advanced Workspace Support Technician

Network Support Specialist - FULLY ONSITE with a Rotational Schedule

Bilingual Customer Service Representative

Special Operations Support Specialist

IT SYSTEM ADMINISTRATOR

Cybersecurity Engineer ( W2 direct hire, no C2C )

IT Director

IT Helpdesk Technician

Technical Support Representative

Help Desk Support

I want to receive the latest job alert for helpdesk support in pennsylvania

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected