Top 5 Junior customer service Jobs in Pennsylvania

Junior Call Center Representative
Motion Recruitment —Douglassville, PA
- Full-time
- US work authorization
- Organizational skills
- 1 year
- Paid holidays
- Health insurance
4d
Junior Personal Lines Customer Service Representative - Independent Insurance Agency - Base Salary to 70k/year - Philadelphia, PA
AllSearch Professional Staffing —Philadelphia, PA
- $60,000 - $70,000 a year
- Hybrid work
- 1 year
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Retention Specialist - State Farm Agent Team Member
Daniel Burton, Jr. - State Farm Agent —East Petersburg, PA
- $35,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Junior Team Lead - Full Time Opportunity
Northgate Collective —Bethel Park, PA
- $900 - $1,500 a week
- Full-time
- No experience needed
- High school diploma or GED
- In-person
Quick Apply
1d

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Customer Success Manager / Account Manager
TeamLogic IT —Philadelphia, PA
Demonstrated success through prior Account Management experience in the interactive/ online marketing field and ideally higher education.
$65,000 - $85,000 a year
Quick Apply
PENNSYLVANIA only - Work at Home Call Center Representative
InfoCision Management Corp. —Pennsylvania
Answer inbound customer calls professionally and courteously. Make outbound calls on behalf of a variety of clients. Night Shift (available until 2:00 AM EST).
$10 an hour

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Junior Call Center Representative

Motion Recruitment -
Douglassville, PA

Apply Now

Job Details

Full-time
4 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Personal service client interaction documentation
Phone communication
De-escalation techniques
Managing clients in a customer support role
Client database systems
Customer engagement
Customer support
Customer information system software
Customer data entry

Full Job Description

A growing services company is seeking a Junior Call Center Representative to join their team. In this client-facing role, you will serve as the primary point of contact for incoming customer inquiries, ensuring all calls are answered promptly, documented accurately, and directed to the appropriate internal teams. You will play a key role in delivering a positive customer experience and supporting day-to-day service operations.

This position is heavily phone-based and focused on handling customer inquiries, coordinating requests, and maintaining clear communication throughout the service process. The ideal candidate is highly organized, calm under pressure, and comfortable managing a high volume of calls while maintaining professionalism and accuracy.

You will work closely with internal teams and management to ensure all customer requests are handled efficiently and that customers receive timely updates. This role is ideal for someone who enjoys working in a fast-paced environment, helping others, and providing excellent customer service.

This role will be on-site in Douglasville, PA.

Required Skills & Experience

1+ years of experience in a call center, customer service, or support environment
Strong professional phone presence with excellent verbal communication skills
Experience handling high call volumes while maintaining professionalism and accuracy
Experience documenting customer interactions in a system or database
Strong organizational skills with the ability to multitask and prioritize
Ability to actively listen to customer concerns and gather accurate information
Strong customer service mindset with the ability to de-escalate frustrated customers
Experience coordinating requests between customers and internal teams
Attention to detail when documenting interactions and requests
Reliable attendance and punctuality for scheduled shifts

Desired Skills & Experience

Familiarity with customer service or CRM systems
Basic understanding of service workflows or customer support processes
Strong written communication skills for email follow-ups

What You Will Be Doing

Serving as the first point of contact for incoming customer calls
Answering phones professionally and ensuring a positive customer experience
Listening to customer concerns and gathering relevant details
Creating and documenting customer requests accurately in the system
Routing requests to the appropriate team based on need and urgency
Monitoring open requests to ensure timely follow-up
Communicating updates and resolutions to customers via phone or email
Escalating urgent or unresolved issues to management when necessary
Supporting team operations by coordinating communication across departments
Maintaining high customer service standards and a positive experience

Responsibilities Breakdown

70% Call Management and Customer Interaction
20% Request Tracking and Coordination with Internal Teams
10% Customer Follow-ups and Service Support

Daily Responsibilities

50% Answering incoming customer calls and gathering information
25% Logging requests and routing them appropriately
15% Monitoring request status and following up as needed
10% Communicating updates and supporting team operations

The Offer

You will receive the following benefits:

Competitive salary based on experience
401(k) with company matching
Comprehensive medical, dental, and vision benefits
Generous PTO and paid holidays
Professional development and training opportunities
Supportive team environment within a growing company

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Apply Now

Refine Your Search

junior customer service jobs in pennsylvania

Junior Call Center Representative

Junior Personal Lines Customer Service Representative - Independent Insurance Agency - Base Salary to 70k/year - Philadelphia, PA

Customer Retention Specialist - State Farm Agent Team Member

Junior Team Lead - Full Time Opportunity

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