Essential Duties and Responsibilities:
- Provide ongoing supervision to assigned staff.
- Responsible for reporting issues, problems and concerns to management.
- Compile and analyze weekly production statistics.
- Monitor workload and coordinates schedules with Work Force Management.
- Responsible for coaching team, setting expectations, conducting performance appraisals and providing career development, corrective action and recognition for assigned staff.
- Monitor team performance to ensure team/project meets Service Level Agreements.
- Provide staff performance feedback and mentoring to continuously meet and exceed individual goals.
- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs.
- Provide the Manager with updates on all issues regarding quality, training, policy, procedures, personnel, and departmental performance levels.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Oversee vendor deliverables and ensure materials meet quality and production standards.
- Review, edit, and verify documents and materials prior to production.
- Conduct quality assurance reviews to identify errors, inconsistencies, and opportunities for improvement.
- Maintain accurate inventory records and monitor inventory levels.
- Create, update, and track inventory reports using Microsoft Excel.
- Analyze inventory data and provide reporting updates to internal stakeholders.
- Collaborate with finance teams regarding inventory tracking, reporting, and reconciliation.
- Communicate effectively with vendors and internal teams to ensure deadlines and quality expectations are met.
- Travel quarterly to visit the print vendor and support operational oversight.
- Complete daily mailroom operations, including receiving, sorting, opening, scanning, indexing, and distributing incoming and outgoing mail.
- Ensure all documents are accurately scanned, uploaded, and routed to the appropriate systems and departments in a timely manner.
- Maintain document quality by reviewing scanned images for completeness, accuracy, and legibility.
- Track mail and document processing to ensure service level agreements (SLAs) and production deadlines are met.
- Coordinate with internal teams and external vendors to resolve mail or document processing issues.
- Maintain confidentiality and security of sensitive documents while adhering to company policies and compliance requirements.
- Support inventory management of mailroom supplies and equipment, and report operational issues as needed.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Strong Microsoft Excel skills with experience tracking inventory, creating reports, and maintaining data accuracy.
- Experience reviewing, editing, and quality-checking materials before production.
- Strong attention to detail and ability to identify discrepancies.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong organizational and problem-solving skills.
- Prior vendor oversight experience is strongly preferred.
- Experience managing vendor deliverables and production timelines.
- Experience conducting quality reviews and ensuring compliance with established standards.
- Experience supporting mailroom, print production, document processing, or operations environments.
- Strong ability to communicate professionally with vendors, finance teams, and internal stakeholders.
- Experience supporting the Pennsylvania Enrollment Assistance Program (PA EAP) or Pennsylvania Independent Enrollment Broker Program (PA IEB).
- Willing and able to work onsite in Harris, PA
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .
Minimum Salary
$55,000.00
Maximum Salary
$62,000.00
