Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
Patient Access Representative Senior - Emergency Department
Geisinger —Wilkes-Barre, PA
- Full-time
- HIPAA
- Mid-level
- Office
- Wellness program
- Health savings account
Sr. Data Analyst - Patient Access Services
United Biosource Corporation —King of Prussia, PA
- Computer science
- Bachelor of Science
- Mid-level
- Wellness program
- Health savings account
Part Time Patient & Family Concierge - Senior
UPMC —Monroeville, PA
- $18.79 - $28.03 an hour
- Part-time
- Hospital
- High school diploma or GED
- Communication skills
Patient Navigator - Temporary Assignment
LIFE-NWPA —Erie, PA
- Temporary
- Communication skills
- Entry level
Quick Apply
Full-Time Patient & Family Concierge, Senior
UPMC —Pittsburgh, PA
- $18.79 - $28.03 an hour
- Full-time
- Acute care
- Hospital
- Inpatient
Medical Receptionist
ArchWell Health —Philadelphia, PA
- $19 - $21 an hour
- Full-time
- Clinic experience
- Clinic
- Experience equivalent to degree accepted
Medical Receptionist- Old City
The Dermatology Specialists —Philadelphia, PA
- $0 a year
- Weekends as needed
- Computer literacy
- Computer skills
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Unit Clerk (Part-time)
Cedarbrook Senior Care & Rehab —Allentown, PA
- $21.85 an hour
- Part-time
- Skilled nursing facility
- Administrative experience
- High school diploma or GED
Quick Apply
7d
Patient Care Coordinator
Beltone —Camp Hill, PA
- $42,500 - $45,000 a year
- Full-time
- Spanish
- Google Workspace
- Writing skills
- Paid training
- Paid holidays
Financial Counselor, Part-Time
Hanover Hill Behavioral Health —Bethlehem, PA
- Part-time
- Adults
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Patient & Family Concierge, Senior- Emergency Department
UPMC —Pittsburgh, PA
- $19.40 - $30.14 an hour
- 12 hour shift
- Mid-level
- High school diploma or GED
- Ob/Gyn
Sr Administrative Services Associate - Otorhinolaryngology
Penn Medicine —Philadelphia, PA
- Full-time
- Mid-level
- Outpatient experience
- Master's degree
- Tuition reimbursement
Quick Apply
Sr Medical Secretary - Oncology Service Line, TUH
Temple University Health System —Philadelphia, PA
- Full-time
- Hospital
- Mid-level
- 3 years
Part-Time Patient & Family Concierge, Senior
UPMC —Pittsburgh, PA
- $18.79 - $28.03 an hour
- Part-time
- Inpatient
- Patient care
- Entry level
8h
Senior Specialist, Patient Access
Ensemble RCM LLC —Pittsburgh, PA
- $18.65 - $19.90 an hour
- Full-time
- Management
- Customer service
- Mid-level
- Tuition reimbursement
Sr Administrative Assistant (IRAD)
Penn Medicine —Doylestown, PA
- Full-time
- Mid-level
- High school diploma or GED
- Radiology
- Tuition reimbursement
Quick Apply
7d
Patient Care Coordinator
Wellbe Senior Medical —Pittsburgh, PA
- $20 - $22 an hour
- Full-time
- Background check
- Hospital
- Urgent Care
12d
Senior Software Engineer (Front End)
Globus Medical —Audubon, PA
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
Senior Residential Admissions and Enrollment Specialist
KidsPeace —Orefield, PA
- Weekends as needed
- Spanish
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply

I want to receive the latest job alert for senior patient services representative in pennsylvania

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior patient services representative jobs near pennsylvania

Customer Support Representative jobs in Allentown, PA

Patient Advocate jobs in Erie, PA

Care Concierge jobs in Pittsburgh, PA

Medical Receptionist jobs in Philadelphia, PA

Unit Clerk jobs in Allentown, PA

Patient Access Representative jobs in Wilkes-Barre, PA

Patient Care Coordinator jobs in Pittsburgh, PA

Senior Enrollment Specialist jobs in Richardson, TX

Senior Enrollment Specialist jobs in Remote

Maplewood Senior Living jobs in West Yarmouth, MA

Remote Provider Enrollment Specialists jobs in Florida

Clinical Documentation Improvement Specialist jobs in North Carolina

Peer Support Specialist jobs in Broward County, FL

Senior Enrollment Specialist jobs in Florida

Senior Enrollment Specialist jobs in Texas

Customer Support Representative jobs in Lahore, VA

Senior Customer Service Representative Remote jobs in Texas

Remote Chat Customer Service jobs in Miami, FL

Peer Support Specialist jobs in Washington State

Customer Support Representative jobs in Chandler, AZ

Customer Care Representative

HNL Lab Medicine -
Allentown, PA

Apply Now

Job Details

Part-time

Qualifications

Anatomy knowledge
Medical software
Spreadsheets
Basic math
English
High school diploma or GED
Productivity software
Laboratory information systems (LIS)
Clinical confidentiality policies

Full Job Description

Work Schedule:

M-F Variable Days 1400-1800, Every Other Weekend Sat/Sun Variable Start 1100-1200, Holiday Rotation

The primary focus of the Customer Care Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Possesses a sense of urgency while providing clear, friendly, caring, and professional communication in all verbal and electronic contact with clients showing a commitment to customer satisfaction.
Excels in the ability to multitask in a fast-paced environment, including but not limited to, managing two desktops while handling customer inquiries via phone, email, fax, and other electronic communication in a timely manner to effectively provide an elevated level of customer satisfaction.
Makes outgoing calls to notify clients, including but not limited to; STAT, critical, and/or client requested results within their expected turnaround time.
Takes incoming calls to respond to inquiries including but not limited to; specimen requirements, test results, patient billing, statement inquiries, dispatch requests, IT Help and testing schedules.
Maintains up-to-date knowledge and adheres to the department Standard Operating Procedures (SOPs). Understands and abides by patient confidentiality regulations.
Performs data processing, sorts/distributes mail, prints reports, handles requisitions, and files data to include verification of patient demographics and billing information in the financial system.
Receives and makes an average of 10-12 calls (minimum) per hour.
Documents all communication accurately within designated platform with Customer Service.
Possesses a strong understanding of the Laboratory Information System (LIS) functions including, but not limited to, Call Back, CoPath, and all systems within Customer Service.
Cross trains in all functions within Customer Service in performing job duties as required. Accepts additional responsibilities as needed. Maintains work assignment flexibility and communicates ongoing/outstanding information with colleagues of the oncoming shift. Provides flexibility in schedule to accommodate department workflow.
Actively participates in department and group huddle discussions. Participates in the Continuous System Improvement (CSI) and continuing education programs.
Assists with training and cross training of co-workers and/or new employees.
Completes any/all tasks delegated by management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or GED. Call center and/or clinical experience preferred.

Language Ability:

Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.

Communication Ability:

Must demonstrate and foster positive attitude with patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients.

Math Ability:

Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress.

Computer Skills:

Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software.

Certificates and Licenses:

No certification/licenses needed

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Address:

794 Roble Rd

Primary Location:

HNL- Roble

Position Type:

Onsite

Department:

1046-00012 Customer Care

Apply Now

Refine Your Search

senior patient services representative jobs in pennsylvania

Customer Care Representative

Patient Access Representative Senior - Emergency Department

Sr. Data Analyst - Patient Access Services

Part Time Patient & Family Concierge - Senior

Patient Navigator - Temporary Assignment

Full-Time Patient & Family Concierge, Senior

Medical Receptionist

Medical Receptionist- Old City

Unit Clerk (Part-time)

Patient Care Coordinator

Financial Counselor, Part-Time

Patient & Family Concierge, Senior- Emergency Department

Sr Administrative Services Associate - Otorhinolaryngology

Sr Medical Secretary - Oncology Service Line, TUH

Part-Time Patient & Family Concierge, Senior

Senior Specialist, Patient Access

Sr Administrative Assistant (IRAD)

Patient Care Coordinator

Senior Software Engineer (Front End)

Senior Residential Admissions and Enrollment Specialist

I want to receive the latest job alert for senior patient services representative in pennsylvania

Explore jobs in more locations

QUALIFICATIONS:

Job Seeker Tools

Employer Tools

Browse

Stay Connected