WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.:
- Ensures all guest related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards.
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Handles the payment of all manual, hand-paid slot machine jackpots.
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Answers questions related to slot machines as well as general property information.
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Promotes features of the Slot Player's Club and assist in slot promotions, as required.
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Sign up guests into the Slot Player's Club.
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Investigates and resolves issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems.
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Exchanges large bills (currency) for smaller at the request of guests.
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Assists with additional technical and service issues, as required.
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Performs routine preventative maintenance on slot machines and related equipment as deemed necessary.
BRING US YOUR BEST.:
- High School Diploma/GED; 1-2 years of experience or equivalent combination of education and experience.
- Previous experience in Casino or Hospitality industry preferred.
- Must have the ability to respond to common inquiries or complaints from guests.
- Must have the ability to read and interpret documents, such as manuals.
- Must have the ability to present information and respond to questions from employees and guests.
- Must have the ability to perform basic math skills.
- Must have the ability to solve practical problems and deal with a variety of situations.
- Must have basic computer knowledge.
- Must qualify for any credentialing requirements of the Pennsylvania Gaming Control Board.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Walking 100% of the time.
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Lifting/moving maximum of 25 lbs.
STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY: $7.25 per hour averaging $25 to $35+ including tips
