Job Overview: Come work for our award winning and very quickly growing, sales driven, insurance agency! The Frick- Ketrow Insurance Agency was voted Indiana County's best insurance company several years running and also took home the Gold as the Indiana Gazette's Hometown favorite in the categories of best insurance agency, agent, personal auto, and homeowner's insurance! The Personal Lines Customer Service Representative is responsible for the production of new insurance sales, specifically homeowner, auto, and/or personal lines insurance. He or she will develop and pursue sales opportunities by initiating sales calls and pursuing leads while servicing new and existing Personal Lines Client Accounts. This candidate is the initial point of contact for prospects and policyholders on all products and coverages. This includes responding to customer questions, amending policies, explaining available services and products and providing information on pricing. We're aggressively growing, so monthly and quarterly bonuses are available for production. We have locations in Tyrone, Duncansville, Roaring Spring and Indiana. As a Personal Lines Customer Service Rep, you will be required to obtain and maintain a valid PA Property and Casualty Producer license. We expect the Insurance Producer to maintain a professional and positive attitude, while networking and building customer and client relationships.
The Frick-Ketrow Agency is looking to expand their four locations. Our Mission is to grow our family through dedicated service and partnerships with our customers, employees & insurers while maintaining the highest level of protection and security. We operate with a philanthropic attitude to give back to our communities in which we live and work. We are currently looking for existing outgoing and dedicated Insurance Sales Representatives and motivated, experienced customer focused talent who are interested in a rewarding career in insurance sales and customer service. If you are customer-focused, sales oriented, and have a strong desire to succeed in a sales-driven environment, you may be a perfect match!
Responsibilities:
- Day-to-day maintenance and servicing of assigned Personal Lines accounts
- Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines
- Sell personal, life (if desired or refer to another CSR), and (possibly) business insurance
- Service personal, life (if desired or refer to another CSR), and (possibly) business insurance
- Customize insurance policies and advise clients
- Maintain a high level of client service and satisfaction
- Obtain prospects and actively pursue and create interest by telephone calls, emails, writing letters, or making personal visits.
- Set appointments and/or client calls to support producer, call on new business, discuss existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals
- Manage the sales cycle from start to finish through active listening, negotiation, and closing new business as well as providing quotes, premiums, and comparing rates
- Work with new clients in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary
- Provide servicing to existing clients related to customizing insurance plans, updating policies, providing, quotes, taking payments, answering questions and providing documentation
- Conduct a policy review and engages with probing questions to develop a thorough understanding of the clients’ needs and recommend coverages
- Advise and counsel customers on coverage options and help them understand their insurance decisions.
- Explain features, advantages, and disadvantages of various policies to promote the sale of insurance policies
- Customize insurance programs to suit individual customers offering a variety of risks.
- Develop and promote strong relationships with prospects and clients to generate new business and maintain existing business through networking opportunities, conducting educational presentations, participating in agency marketing events, community events, association events and professional development activities within the market
- Develop marketing strategies to compete with other individuals or companies in our industry
- Identify areas for continuous improvement and implement initiatives to increase cost savings, efficiency, or effectiveness.
- Prioritize and manage workflow to ensure efficient, timely, and accurate processing of transactions
- Achieve pre-determined sales goals
- Maintain connections and relationships with multiple carriers within the network
- Perform administrative duties as needed such as answering phones, paperwork and in office job functions such as greeting visitors
- Collaborate with team members, mentor staff, provide expertise, answer questions, and participate in meetings as needed
- Foster a collaborative working dynamic with team members for effective communication and support throughout the sales process
- Active in the local community
- Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins
- Participate in any special projects at management’s request
- Other duties as assigned
Qualifications & Skills
- Organized and detail-oriented self-starter who's able to multitask in fast-paced dynamic environment
- Ability to work with multiple computer applications while on the telephone and demonstrate speed, accuracy and a high attention to detail
- Competitive, high energy level, quick learner, independent and self-motivated with desire to consistently improve themselves and others around them
- Possess an outgoing, upbeat, positive and enthusiastic attitude with a sense of urgency
- Demonstrate strong customer focus with ability and tact to handle difficult customer interactions
- Proactive problem solver able to solve complex problems without direct supervision
- Confidence in building rapport and trust with clients
- Strong Negotiation Skills
- Persistent with strong follow-through and follow-up skills
- Excellent time management skills with discipline and a personal accountability mindset
- Good listener: ability to hear, understand, and communicate complex business challenges
- Proficient with MS Office and agency management systems with general computer skills and ability to learn and continuously improve technical skills
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain and communicate with assigned clients and prospects
- Possess excellent math and reading skills to accurately perform simple tasks and calculations
- Confident and works well within a team and independently
- Team Player: Gets along with everyone, exudes confidence without being condescending, makes teamwork and unity a priority with strong ethical values, excellent work ethic, honesty and integrity
- Stakeholder, Teacher and Mentor: Self-motivated, mature adult that welcomes ownership in their role, willingness to help others and share knowledge while remaining coachable
- Must be able to pass a Criminal and Credit Background Check
- PA P&C license preferred
- Current PA Life and Health Licenses preferred
- Experience in Insurance preferred, Benefits and Health Insurance experience is helpful
- Connections within the local communities and independently involved in the local community preferred
Benefits
- Healthcare: 80% Agency paid UPMC health insurance or monthly Health Stipend
- Matching Simple IRA
- Paid Vacation
- Paid Holidays
- Paid Sick Days
- Life Insurance (100% Agency Paid)
- AD&D Long-term Disability (100% Agency Paid)
- Short-term Disability (100% Agency Paid)
- Education Assistance
- Monthly and Quarterly bonuses for production and profitability
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Health insurance
- Paid time off
Work Location: In person
