OVERALL OBJECTIVE OF JOB
This position is responsible for the oversight of the development, implementation, and usage of technology throughout the organization. Technology areas include: computers, laptops, notebooks, printers, servers, network and data/telecommunication equipment, software applications, cellular phones, web hosting/services, data reporting, email, virus/spam protection, security/access and other hardware and software utilized in the IT department and within the organization. This position is responsible for the overall management of the agency’s IT department including procurement, planning, training, project management, asset management, quality assurance/quality management, and release management. This position also includes management of IT staff performing technical IT work. This position performs in a networked environment and involves technical application of IT principles to manage information for the agency in accordance with agency standards. Work is performed independently as assigned by the agency administrator. Work is reviewed for conformity to operating procedures, overall IT systems performance, and quality/effectiveness of IT service provided.
ESSENTIAL FUNCTIONS OF JOB
· Position will manage IT staff and IT interns
· Position will manage the deployment, monitoring, maintenance, development, upgrades, backups/restoration of files/applications and the general support of all IT systems/software environments.
· Position will manage the daily support of all servers, PCs, laptops/tablets, operating systems, telephones, cellular phones, software applications, communications, and peripherals.
· Position will develop and implement IT policies and procedures for security, disaster recovery, backup/recovery and general standards and usage and support of technology-based equipment.
· Position will manage security/end-user access to electronic files/folders and applications including outside web applications.
· Position will develop standard operating procedures and best practices, including providing written protocols and guidance for IT staff and to end users.
· Position will ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements and documentation of modifications and upgrades.
· Position will oversee end-user support services, including help desk and technical support services.
· Position will oversee technology contracted services including maintenance agreements/contracts and leases.
· Position will keep current with the latest technologies and determine what new technology solutions and implementations will best meet business and system requirements.
· Position will serve as the Health Insurance Portability and Accountability Act Officer for the organization (HIPAA) and will create/maintain all policies and procedures as required by the act.
OTHER DUTIES OF THE JOB
· Will encounter confidential information, is responsible for adhering to all agency confidentiality policies, and must maintain strict consumer confidentiality as defined by state and federal law.
· Attend meetings, training and staffing as required.
· Performs other job-related duties as required and/or assigned.
SUPERVISION RECEIVED
The incumbent of this position reports directly to the Chief Executive Officer and will receive regular and ongoing individual supervision related to daily work duties and responsibilities. Position requires close working relationships and collaboration with key agency fiscal and program operations staff.
SUPERVISION GIVEN
This position will provide supervision of assigned IT staff through individual and/or group meetings on an ongoing basis or as needed.
WORKING CONDITIONS
· Work indoors in limited workspace with adequate lighting, temperature, and ventilation.
· Works with average indoor exposure to noise, stress, and disruptions.
· Normal indoor exposure to dust/dirt.
· Works in conditions of potential outbursts or disruptive behavior of clients.
· Travels periodically to other work sites as needed.
PHYSICAL AND MENTAL CONDITIONS
· Must possess ability to record, convey, and present information, explain procedures, and follow instructions.
· Must be able to sit for lengthy periods throughout the workday, with intermittent periods of standing, walking, bending, twisting, reaching, and driving as necessary to carry out essential job duties.
· Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso as necessary to carry out duties of job.
· Must be able to lift and/or carry items such as, laptops, personal briefcase, work related supplies and miscellaneous objects with a maximum weight of thirty (30) pounds.
· Must apply safe lifting and carrying practices. If an item weighs more than maximum weight limit, employee must make more than one trip to carry all necessary items to their vehicle and/or to or from designated worksites.
· Occasional exerting and/or lifting of up to fifty (50) pounds may be required for the maneuvering of equipment or supplies to and from designated worksites.
· Must be able to cope with the physical and mental stress of the position.
· Must be able to physically and mentally react quickly in the event of a disturbance or physical outbreak.
· Must be able to pay close attention to details and concentrate on work.
· Must be able to mentally react quickly to consumers’ needs and/or requests as necessary as it applies to your position.
QUALIFICATIONS: EDUCATION/TRAINING/WORK EXPERIENCE
A bachelor’s degree in any information technology field.
OR
An associate’s degree in any information technology field with two years of experience in applications development/maintenance, network operation/maintenance, website design or development, or other information technology support/administration service.
OR
Any equivalent combination of experience and training permitted by the MCR classification description.
PLUS
· Act 33/34 Child Abuse Clearance and FBI criminal record check.
· Required Child Abuse Training certificate.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
· Must be able to speak and understand the English language in an understandable manner to carry out essential job duties.
· Must possess effective communication and interpersonal skills.
· Must possess initiative and problem-solving skills.
· Must possess ability to function independently, have flexibility and the ability to work effectively with clients, co-workers, and others.
· Must possess ability to maintain confidentiality regarding consumer information and records.
· Must possess technical knowledge of operating personal computers and other office equipment.
· Must possess a valid driver’s license and a willingness to travel as needed.
· Must possess ability to plan and organize work and prepare adequate records and reports.
· Must possess ability to practice organizational and stress management skills and to practice use of good judgment.
· Must possess knowledge of and experience with Office 365.
· Must possess knowledge of laptop/computer technology for initial set up and troubleshooting.
· Must possess knowledge of internet and network security.
Pay: From $60,450.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
