Top 386 Department supervisor Jobs in Pensacola, Fl

Contact Center - Supervisor, Contact Center
Wellcove —Pensacola, FL
- Full-time
- Remote
- HIPAA
- Mid-level
- Analysis skills
Quick Apply
Department Supervisor
Home Depot —Pensacola, FL
- Merchandising
- Mid-level
SUPPORT SERVICES SUPERVISOR (OA)
U.S. Pacific Fleet —Naval Air Station Pensacola, FL
- $55,882 - $72,644 a year
- Overtime
- Hybrid work
- Pass drug screening
- Mid-level
- Office
1d
Supervisor, Patient Registration - Onsite - Overnights - Ascension Sacred Heart Pensacola
R1 RCM, Inc. —Pensacola, FL
- $46,738.00 - $66,107.05 a year
- Overnight shift
- Hospital
- Mid-level
- Pediatrics
Patient Access Supervisor- Emergency Department
Baptist Health Care Corporation —Pensacola, FL
- Full-time
- Background check
- HIPAA
- Mid-level
Quick Apply
14d
Practice Manager, Multi-Specialty Practice
West Florida Medical Center Clinic PA —Pensacola, FL
- Extended hours
- Customer service
- Mid-level
- Bachelor's degree
bealls Operations Supervisor
bealls —Pensacola, FL
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply
Transit Fleet Maintenance Supervisor - Mass Transit Department
ESCAMBIA COUNTY —Pensacola, FL
- $25.22 - $31.53 an hour
- Full-time
- CDL B
- ASE Certification
- Google Workspace
- Health insurance
- Dental insurance
Supervisor, Customer Services
Envoy Air Inc. —Pensacola, FL
- Weekends as needed
- Background check
- 18 years or older
- English
Operations Supervisor
Loomis Armored US, LLC —Pensacola, FL
- $54,000 - $58,000 a year
- Full-time
- DOT physical examination
- Mid-level
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Warehouse Supervisor
Floor and Decor Outlets of America, Inc. —Pensacola, FL
- Extended hours
- Computer literacy
- Basic math
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Manager - Patient Access Emergency Department
Baptist Health Care Corporation —Pensacola, FL
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
Quick Apply
Property Manager
CLK MULTIFAMILY MANAGEMENT LLC —Pensacola, FL
- On call
- Mid-level
- Recruiting
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
INSTRUCTIONAL SYSTEMS SPECIALIST
US Naval Education and Training Command —Naval Air Station Pensacola, FL
- $50,460 - $80,243 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Analysis skills
11d
Deputy Director - Mass Transit Department
ESCAMBIA COUNTY —Pensacola, FL
- $85,425 - $106,872 a year
- Full-time
- CDL B
- 5 years
- Office
- Health insurance
- Dental insurance
Retrieval Supervisor
Consumer Attorney Records Services —Pensacola, FL
- Full-time
- HIPAA
- Mid-level
- Administrative experience
Quick Apply
Health and Safety Manager
CEMEX —Cantonment, FL
- Background check
- Mid-level
- 3 years
- Wellness program
- Paid holidays
Quick Apply
Operations Supervisor
CARDS Holdings, Inc. —Milton, FL
- Full-time
- Heavy equipment operation
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
General Maintenance Worker
CBRE Government & Defense —Pensacola, FL
- $38.09 an hour
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Operations Manager
Tandem Hospitality Group LLC —Pensacola, FL
- Full-time
- Mid-level
- Hotel
Quick Apply

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Contact Center - Supervisor, Contact Center

Wellcove
Pensacola, FL

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Report writing
Team development
Data interpretation
Leading team collaboration initiatives
Algebra
Productivity software
Team motivation (leadership skill)
Client interaction via phone calls

Full Job Description

Who We Are
Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Job Summary
This job is responsible for providing quality and efficient customer service in a call center environment through the daily management of a team. This includes hiring, motivating, recognizing, rewarding, coaching, counseling, training and problem solving. Additional responsibilities include assisting manager with development, analysis and implementation of staffing training.
_ Supervisory Responsibilities: _
Directly supervises and manages the Associates within the Call Center Department. The Supervisor will carry out supervisory responsibilities in accordance with the organizational policies/procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems/issues.
_ Duties/Responsibilities: _

Provides daily directions and communication to employees so that the customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
Provide support for employees by providing appropriate coaching, counseling, direction and resolution.
Ensure employees have appropriate training and other resources to perform their job.
Respond to and resolve employee relations issues expressed by team members.
Create and maintain high quality work environment so team members are motivated to perform at their highest level.
Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
Assist manager with daily operation of call center to include development, analysis and implementation of staffing and training.
Work as a member/leader of special or on-going projects that are important to area/process improvement.
Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively.
Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
Communicate with upper management regarding department or employee concerns.
Complying with company regulations regarding HIPAA, confidentiality, and private health information.

Required Skills/Abilities:
To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Excellent oral, written and interpersonal communication skills
Knowledge of Microsoft Office applications and telephone protocol
Exceptional listening and analytical skills
Strong knowledge of customer care processes and techniques
Demonstrated ability to work well in a team environment
Dedication to providing exceptional customer service
Proven leadership experience
Ability to develop and motivate a team.
Ability to provide and support company goals.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education and Experience:

One year certificate from college or technical school; or one year to 18 months related
experience and/or training; or equivalent combination of education and experience; BA preferred
3-5 years customer service experience required; preferably within a healthcare setting
Excellent communication skills, both verbal and written are required.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Job Type: Full-time

At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Quick Apply

Refine Your Search

department supervisor jobs in pensacola, fl

Contact Center - Supervisor, Contact Center

Department Supervisor

SUPPORT SERVICES SUPERVISOR (OA)

Supervisor, Patient Registration - Onsite - Overnights - Ascension Sacred Heart Pensacola

Patient Access Supervisor- Emergency Department

Practice Manager, Multi-Specialty Practice

bealls Operations Supervisor

Transit Fleet Maintenance Supervisor - Mass Transit Department

Supervisor, Customer Services

Operations Supervisor

Warehouse Supervisor

Manager - Patient Access Emergency Department

Property Manager

INSTRUCTIONAL SYSTEMS SPECIALIST

Deputy Director - Mass Transit Department

Retrieval Supervisor

Health and Safety Manager

Operations Supervisor

General Maintenance Worker

Operations Manager

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