Top 27 It help desk Jobs in Pensacola Fl

IT Support Services Tier 1
Dataperk LLC —Pensacola, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Disability insurance
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Level 1 IT Support Technician
Viral Technology LLC —Pensacola, FL
- $20 - $24 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
- Paid time off
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5h
PC Technician
CREATIVE BUSINESS SOLUTIONS, Inc. —Pensacola, FL
- $55,000 - $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
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8d
Electrical Technical Support Specialist
Matthews International Corporation —Florida
- $18 - $25 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
Environmental Software Support Technologist – Bengaluru
EarthSoft —Pensacola, FL
- Email
- Remote
- Computer Science
- Customer service
- English
Software Technologist II
EarthSoft —Pensacola, FL
- Email
- Computer Science
- DevOps
- Mid-level
Watch Operator
STRATASCORP —Pensacola, FL
- Urgently hiring
- Microsoft Outlook
- Management
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Pensacola, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Systems Solutions & Adoption Lead
Moffatt & Nichol —Pensacola, FL
- Full-time
- Background check
- Computer science
- 7 years
- Wellness program
- Health savings account
Quick Apply
Epic Principal Trainer
Baptist Health Care, Inc. —Pensacola, FL
- Weekends as needed
- Hybrid work
- Background check
- Classroom
- Nursing
Quick Apply

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IT Support Services Tier 1
Dataperk LLC —Pensacola, FL
DataPerk's service offerings include web design, programming and hosting, data cabling, network design, and hardware/software support, as well as DataPerk…
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Level 1 IT Support Technician
Viral Technology LLC —Pensacola, FL
Over time, they will develop from an entry-level technician into a trusted technical professional with the skills and judgment necessary to take on more…
$20 - $24 an hour
Quick Apply
5h

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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IT Support Services Tier 1

Dataperk LLC -
Pensacola, FL

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer follow-ups
Endpoint Security
Telecommunications network device configuration
Customer communication
Mobile device support
Microsoft Certified: Azure Fundamentals
Microsoft Outlook
IT user and group management
IT operations
Service scheduling
Meraki
Staff scheduling
Firmware
Filing
Client file management
Team scheduling
Microsoft Exchange
Scanning
Mid-level
Windows
Printer (troubleshooting support)
Managing clients in a customer support role
DHCP
Uninterruptible power supplies (UPS)
Fortinet NSE
Bachelor's degree
SSL
Email configuration (technical support)
Cloud service support
Computer hardware

Full Job Description

Description:

Support Services Tier 1

Pensacola, FL

DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to being proactive in finding solutions before problems exist, making complex IT simple, and being continuously responsive to the needs of both the client and community. From these principles, Data Perk has been able to develop and offer a wide range of both standalone and packaged services for businesses in almost every industry.

DataPerk's service offerings include web design, programming and hosting, data cabling, network design, and hardware/software support, as well as DataPerk Complete packages of Managed Services, tailored to meet the specific needs of the client's industry. We adhere to our core values of excellence, integrity, partnership, and innovation to accomplish our mission in delivering secure, scalable technology solutions in an efficient and timely manner as a trusted partner. We currently have a Support Services Tier 1 role that is available for a duration of 6-months. If you are a dynamic and customer-focused individual and would like to join our Pensacola, FL team, then apply today!

You will play a crucial role in our client support operations. Your responsibilities will include:

Creating and managing tickets for client partners.
Assigning tickets to the appropriate resources with precision.
Ensuring timely and efficient handling of tickets, maintaining a high level of client satisfaction.
Preparing technical schedules for our skilled technicians and forecasting workload for the upcoming 2 to 3 days.
Exceptional customer service skills and the ability to collaborate across internal departments.
Proficient in PC support, active directory, email setup, printer troubleshooting, basic cabling knowledge, and basic networking.
Adaptability to changing environments and a proactive approach to problem-solving.
Contact customers with a “Waiting Customer” status to shorten the life cycle of ticket.
Ensuring technicians are following their schedules.
Be the first response within SLA timeline for all newly created tickets.
Coordinate service calls with vendors.
Keep updated log of loaned equipment.
Facilitate return of warranty parts.
Compare service timecards and work orders to service schedule.
Effectively communicate with clients throughout the life cycle of ticket.
Maintain company and client files according to our policies and procedures.
Assist with managing Programming queue.
Submit On-Call time off for techs.
PC Support: Navigate Windows 10+ environments and recognize the differences between versions, Join Computer to Domain, Create/Remove User Profile, migrate user profiles between machines, Map Shared Drives, Add Printers and Install Basic Runtimes and Software (Chrome, Adobe, etc.)
Active Directory: Add/Edit Users, Change Passwords, Add/Edit User Groups, Office 365 (Exchange)
Administration: Add/Edit Users, Change Passwords, Add/Edit User Groups, Create Shared Mailboxes
Email Setup: Install/Configure O365 email in Outlook, Apple Mail and mobile devices.
Printer Troubleshooting: Setup on Network and Add to PC, Scan to PC/Share, Scan to Email, Scan to Share, identify different UPSs and demonstrate the ability to install properly.
Basic Cabling Knowledge: Identify the different types of cabling (Fiber, Cat5-Cat7). Identify the basic tools and hardware required to cable (plates, biscuits, fish poles, etc.). Terminate Copper Cabling (Jack and RJ45) and Test and troubleshoot faults.
Basic Networking: Understand physical network infrastructure and cable troubleshooting, Identify and explain the differences between switches (managed, non-managed, layer 2/3, etc). Demonstrate an understanding of DHCP and DNS, and their role in network troubleshooting. Configure DHCP and DNS (Windows Server, Fortigate, Cisco, Meraki), Basic Fortinet OS navigation, firmware upgrades, SSL-VPN troubleshoot and client configuration. Basic Meraki controller navigation, SSL-VPN troubleshooting and client configuration. Basic Unifi controller navigation, wireless setup and troubleshooting.
Server Administration: Navigate the Windows Server OS and demonstrate basic knowledge of server roles, Knowledge of Windows Server domains and troubleshooting, Demonstrate an understanding of server backups (Altaro), local and remote, Knowledge file sharing, drive mapping and server/client relationships, UPS Configuration and Deployment (PowerChute), NAS Configuration and Deployment (PowerChute)
Security: Demonstrate the ability to install/troubleshoot ESET, Cisco Umbrella, and Sentinel One, Spam email review, PC Virus Cleanup.
Service Management: Navigate Ninja One platform, install agents, filter, and review managed devices, Microsoft service support, and understanding of engaging their support structure. Ability to coordinate with first- and third-party software vendors as needed. Complete managed service sheets/reviews. Perform On-Call Duties

We have an excellent compensation and benefits package to offer all of our fulltime employees. We offer BCBS Health, Dental and Vision plans, Short-Term and Long-Term Disability, Life Insurance, Simple IRA plan, paid holidays and PTO.

Requirements:

Bachelor’s degree preferred or 2 years of relative experience or combination of education and experience accepted.

Certifications (two or more of the following preferred):

Beginner Certs Microsoft 365 Certified: Fundamentals (MS-900)

Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

Microsoft Certified: Azure Fundamentals (AZ-900)

CompTIA A+ / Network + / Security +Cisco Certified Support Technician (Cybersecurity and/or Networking) Fortinet NSE 1-3

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Refine Your Search

it help desk jobs in pensacola fl

IT Support Services Tier 1

Level 1 IT Support Technician

PC Technician

Electrical Technical Support Specialist

Environmental Software Support Technologist – Bengaluru

Software Technologist II

Watch Operator

Seasonal, Operations Technical Specialist (Part Time)

Systems Solutions & Adoption Lead

Epic Principal Trainer

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