Top 588 Leadership development program Jobs in Pensacola Fl

Contact Center - Supervisor, Contact Center
Wellcove —Pensacola, FL
- Full-time
- Remote
- HIPAA
- Mid-level
- Analysis skills
Quick Apply
Administrative Assistance
Visit Pensacola, Inc. —Pensacola, FL
- Word processing
- Computer literacy
- Writing skills
Pharmaceutical Rep
Access Pharmaceutical —Pensacola, FL
- Organizational skills
- Leadership
- Communication skills
Regional Director of Golf Outreach and Veteran Engagement
Guardian Outreach Ministries Inc —Pensacola, FL
- $80,000 - $150,000 a year
- Weekends as needed
- Hybrid work
- 3 years
- Driver's License
- Travel
- Flexible schedule
Quick Apply
Director of Operations – Pensacola (Remote Option)
Bowhead —Pensacola, FL
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
RN Clinical Manager - Home Health - $5k Sign-On
Adoration Health —Pensacola, FL
- Full-time
- Background check
- CPR Certification
- Nursing
- Mileage reimbursement
- Health insurance
Tax Manager (open to Senior Manager level) - CPA Firm
Miller CPA PA —Pensacola, FL
- From $105,000 a year
- Extended hours
- 6 years
- CPA
- Office
- Paid holidays
- Health insurance
Program Manager
SkyWarrior Flight Training —Pensacola, FL
- $90,000 - $100,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Treasury Services Sales Manager
United Bank of Southwest AL & Northwest FL —Milton, FL
- Full-time
- Background check
- Sales
- Office
- Health savings account
- Health insurance
Quick Apply
Sales Manager
ARCXIS —Pensacola, FL
- $60,000 - $65,000 a year
- Full-time
- Residential
- Driver's License
- Travel
- Health savings account
- Health insurance
Quick Apply
1d
Kindergarten Teacher - Kids Discovery - Milton
Kids Discovery —Milton, FL
- $47,000 - $50,000 a year
- No weekends
- Background check
- School experience
- Classroom
- Paid holidays
- Health insurance
Quick Apply
Director Enterprise Security Architecture, Technology and Digital, FT,08A-4:30P
Baptist Health South Florida —Florida
- $203,661 - $264,760 a year
- Full-time
- Computer science
- Computer Science
- System design
- Wellness program
- Health insurance
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —Florida
- $38,500 - $180,000 a year
- Full-time
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Psychologist
Clay Consulting —Gulf Breeze, FL
- $120,000 - $150,000 a year
- Extended hours
- Microsoft Excel
- Computer literacy
- HIPAA
Quick Apply
Senior Enterprise Data Governance Analyst
Navy Federal Credit Union —Pensacola, FL
- $96,900 - $141,600 a year
- Online Application
- Computer science
- Azure
- Computer Science
1d
RSVP - Spanish Bilingual Life Insurance Advisor (W2) Remote
Insurance Supermarket Inc. —Florida
- $38,500 - $180,000 a year
- Full-time
- Spanish
- Computer literacy
- Mid-level
- Health insurance
- Work from home
7d
Civil Engineering Project Manager (PE)
The MOHR Enterprises LLC —Pensacola, FL
- $100,000 a year
- 7 years
- Bachelor's degree
- Senior level
Quick Apply
Dining Services - Manager in Training
Healthcare Services Group, Inc. —Pensacola, FL
- Full-time
- Customer service
- Sanitation
- Mid-level
- COVID-19 protective measures
- Employee stock purchase plan
1d
Patient Transition Coordinator
Compassus —Pensacola, FL
- Part-time
- Customer service
- Writing skills
- English
- Tuition reimbursement
Quick Apply
2d
Center Operations Specialist
USO —Pensacola, FL
- Full-time
- Background check
- Mid-level
- Leadership
- Tuition reimbursement
- Military leave
6d

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Contact Center - Supervisor, Contact Center

Wellcove
Pensacola, FL

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Report writing
Team development
Data interpretation
Leading team collaboration initiatives
Algebra
Productivity software
Team motivation (leadership skill)
Client interaction via phone calls

Full Job Description

Who We Are
Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Job Summary
This job is responsible for providing quality and efficient customer service in a call center environment through the daily management of a team. This includes hiring, motivating, recognizing, rewarding, coaching, counseling, training and problem solving. Additional responsibilities include assisting manager with development, analysis and implementation of staffing training.
_ Supervisory Responsibilities: _
Directly supervises and manages the Associates within the Call Center Department. The Supervisor will carry out supervisory responsibilities in accordance with the organizational policies/procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems/issues.
_ Duties/Responsibilities: _

Provides daily directions and communication to employees so that the customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
Provide support for employees by providing appropriate coaching, counseling, direction and resolution.
Ensure employees have appropriate training and other resources to perform their job.
Respond to and resolve employee relations issues expressed by team members.
Create and maintain high quality work environment so team members are motivated to perform at their highest level.
Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
Assist manager with daily operation of call center to include development, analysis and implementation of staffing and training.
Work as a member/leader of special or on-going projects that are important to area/process improvement.
Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively.
Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
Communicate with upper management regarding department or employee concerns.
Complying with company regulations regarding HIPAA, confidentiality, and private health information.

Required Skills/Abilities:
To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Excellent oral, written and interpersonal communication skills
Knowledge of Microsoft Office applications and telephone protocol
Exceptional listening and analytical skills
Strong knowledge of customer care processes and techniques
Demonstrated ability to work well in a team environment
Dedication to providing exceptional customer service
Proven leadership experience
Ability to develop and motivate a team.
Ability to provide and support company goals.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education and Experience:

One year certificate from college or technical school; or one year to 18 months related
experience and/or training; or equivalent combination of education and experience; BA preferred
3-5 years customer service experience required; preferably within a healthcare setting
Excellent communication skills, both verbal and written are required.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Job Type: Full-time

At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Quick Apply

Refine Your Search

leadership development program jobs in pensacola fl

Contact Center - Supervisor, Contact Center

Administrative Assistance

Pharmaceutical Rep

Regional Director of Golf Outreach and Veteran Engagement

Director of Operations – Pensacola (Remote Option)

RN Clinical Manager - Home Health - $5k Sign-On

Tax Manager (open to Senior Manager level) - CPA Firm

Program Manager

Treasury Services Sales Manager

Sales Manager

Kindergarten Teacher - Kids Discovery - Milton

Director Enterprise Security Architecture, Technology and Digital, FT,08A-4:30P

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

Psychologist

Senior Enterprise Data Governance Analyst

RSVP - Spanish Bilingual Life Insurance Advisor (W2) Remote

Civil Engineering Project Manager (PE)

Dining Services - Manager in Training

Patient Transition Coordinator

Center Operations Specialist

I want to receive the latest job alert for leadership development program in pensacola fl

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