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Level 1 IT Support Technician

Viral Technology LLC
Pensacola, FL

Quick Apply

Job Details

Full-time
$20 - $24 an hour
5 days ago

Benefits

Paid time off

Qualifications

Desktop computer repair
Computer operation
Network troubleshooting
Mobile device support
Email customer support
Microsoft Outlook
Serving clients
IT user and group management
Phone communication
Technical documentation
Computer literacy
Hardware maintenance
Research
Windows
Incident Escalation
Printer (troubleshooting support)
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Office equipment installation
Computer management
CompTIA Network+
Microsoft Teams
Technical customer support for office equipment
Cybersecurity
Technical support via email
Desktop administration
Technical writing experience within technology
Escalation handling
Communication skills

Full Job Description

Benefits:

Paid time off

Level 1 IT Support Technician

Company: Viral-Technology LLC
Location: Pensacola/Gulf Breeze, Florida
Position Type: Full-Time
Compensation: $20–$24 per hour, depending on experience, technical ability, certifications, and customer-service skills

About Viral-Technology

Viral-Technology is a growing managed IT and cybersecurity company serving businesses throughout the Gulf Coast region. We provide responsive technical support, proactive technology management, cybersecurity services, cloud solutions, and strategic IT guidance to our clients.

We are looking for someone who wants more than simply another job. This position is an opportunity for a motivated individual to build a long-term career in technology, continually strengthen their technical abilities, and grow into a position of greater responsibility and leadership within our company.

Position Overview

The Level 1 IT Support Technician will serve as a first point of contact for clients experiencing technical problems. This individual will troubleshoot common issues involving computers, business software, Microsoft 365, printers, user accounts, mobile devices, and network connectivity while delivering a professional and positive client experience.

Previous professional IT experience is helpful, but it is not our only consideration. Attitude, dependability, curiosity, initiative, and a willingness to learn are equally important. We are prepared to invest in the right person—someone who accepts coaching, takes ownership of their work, learns from mistakes, and genuinely wants to advance.

This is not intended to be a position in which someone remains at Level 1 indefinitely. Our goal is to develop a technician who will strengthen their technical skills, take on increasingly complex responsibilities, help improve our processes, mentor future team members, and eventually become a leader within Viral-Technology.

Primary Responsibilities

Respond to incoming support requests by phone, email, and ticketing system.

What We Are Looking For

The ideal candidate:

Is self-motivated and willing to take initiative.

Technical Qualifications

Basic understanding of Windows computers and common business applications.

Compensation

This position pays $20–$24 per hour, depending on the candidate’s experience, technical knowledge, certifications, customer-service skills, and ability to work independently.

Candidates with limited professional IT experience but strong potential may begin near the lower end of the range. Candidates with previous help-desk or MSP experience, relevant certifications, and demonstrated technical ability may qualify for compensation near the upper end.

Growth and Advancement

Viral-Technology believes in developing people from within the organization. Advancement is based on demonstrated ability, dependability, initiative, technical growth, client service, and leadership potential—not simply time in the position.

A successful technician may progress into areas such as:

Level 2 technical support

We are seeking someone who wants to grow alongside the company and eventually help lead and develop the people who come after them.

What Success Looks Like

Success in this position means becoming someone our clients trust, coworkers can depend on, and leadership can confidently assign greater responsibility to.

The right person will consistently learn, improve, communicate well, take ownership, and demonstrate readiness for the next challenge. Over time, they will develop from an entry-level technician into a trusted technical professional with the skills and judgment necessary to take on more advanced responsibilities within Viral-Technology.

Quick Apply

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