Overview
Understand the various investors' servicing guidelines to be able to perform, as well as, assist with leading and management (supervising, planning and controls of the day-to-day operations) of the Investor Reporting (IR) team in the servicing of the mortgage loans sold portfolio to investors through the performance of 3 critical functions: (1) remittance, (2) reporting and (3) reconciliation activities as mandated by GSEs' (Ginnie Mae, Freddie Mac and Fannie Mae) and Private Investors' servicing guidelines on a timely and accurate basis.
Responsibilities
- Stay abreast of applicable changes in the mortgage industry, as well as, changing or newly issued investors' servicing guidelines/requirements, federal, state and industry laws and regulations to assist management in the assessment of risks and impacts to processes and controls
-
Thorough understanding of IR's processes and controls to effectively execute controls and/or identify weaknesses in controls in order to develop and/or implement corrective actions
-
Lead the monthly accounting activities to include review and analysis of financial records in the completion of custodial bank accounts and general ledger reconciliations, investor sales activities, as well as, monthly IR analytics package to management
-
Lead the processing of weekly bulk requests for repurchases, Mortgage Loans Held for Investment (MLI)/Mortgage Loans Awaiting Sale (MLAS) loan reclasses, etc.
-
Review and analyze mortgage loan activity within Black Knight's (BK) Mortgage Servicing Platform (MSP), other NFCU's internal systems, GSEs' systems and investors' trial balances and reports to assess for accuracy, resolve issues (i.e. loan activity rejects), respond to inquiries from investors/business units (BU) and/or reporting submissions to GSEs
-
Subject Matter Expert for the Risk Sharing (RS) and Representations and Warranties (R&W) area as it pertains to performing monthly model updates for the accrued liability journal entries, executive summaries, projected servicing expense impact for net income projection to accounting, quarterly deliverable for NCUA reporting, annual budget projections and footnote disclosures and requests and questions from BUs, investors and/or management
-
Lead the preparation and calculation of various schedules required for the annual compliance audits
-
Assist management to prepare, gather requested documentation, update desktop procedures, draft responses to questions and monitor prepared by client (PBCs) for various audits and reviews
-
Serve as IR's lead on UAT for companywide initiatives and projects as it pertains to creating test cases, written requirements, testing and keeping management abreast of projects, issues and deadlines
-
Assist management on various BK's enhancements to MSP or investors driven initiatives
-
Assist management in the creation of new metrics, forecasts or reports at the directive of senior leadership due to changes in the industry or from management's changing or evolving needs
-
Assist management in updating the inventory of controls around all servicing requirements and related controls for the GSEs, Private Investors and FHA/HUD, and collaborate with multiple business areas to ensure all risks are mitigated and build out the key control matrices
-
Identify areas and opportunities for process improvements, operational efficiencies and automation and serve as IR's lead in those efforts when collaborating with other teams
-
Interact and collaborate with investors and/or various BUs (i.e. Servicing, Lending, Default, Capital Markets, etc.) when questions arise, resolve reporting and remittance issues and/or projects/initiatives
-
Perform 1st level review, as well as, serve as mentor/trainer to Investor Reporting Analysts I
-
Perform other duties and ad hoc requests as assigned
Qualifications
- Agile and flexible to changes whether driven by mortgage industry, investors, company or department initiatives/mandates
-
Advanced knowledge or experience of the mortgage industry
-
Advanced knowledge of accounting, credit union, and/or lending principles and techniques
-
Significant experience in applying accounting knowledge in performing transactions and reconciliation
-
Advanced knowledge of FNMA, FHLMC, GNMA and relevant mortgage investor guidelines
-
Significant experience with investor reporting functions in a mortgage secondary marketing environment
-
Significant experience identifying relevant analytical problems, determining appropriate diagnostic methods and solving unique and complex issues/problems
-
Significant experience managing multiple priorities independently and/or in a team environment
-
Significant experience in leading, guiding and mentoring less experienced staff
-
Desired - Experience or knowledge of GSEs (GNMA, FNMA, FHLMC)
-
Desired - Familiarity with Navy Federal products, services, systems, policies and procedures
-
Desired - Experience with Black Knight's Mortgage Servicing Platform (MSP)
-
Desired - Certified Public Accountant designation
-
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
-
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
-
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
-
Advanced word, PowerPoint and excel skills
-
Bachelor's in Accounting, Finance, or other related field or the equivalent combination of training, education, and experience
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
FORTUNE 100 Best Companies to Work For® 2026
Yello and WayUp Top 100 Internship Programs 2025
Computerworld® Best Places to Work in IT 2026
Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
2025 PEOPLE® Companies That Care
Newsweek Most Trustworthy Companies in America 2026
Military Times 2025 Best for Vets Employers
Forbes® 2026 America's Best Large Employers
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2026 Handshake Early Talent Award
Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at
[email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
