POSITION: Risk Manager
FACILITY: Pensacola Bay Center
DEPARTMENT: Event Services
REPORTS TO: Director of Event Services or Designee
FLSA STATUS: Part-Time, Hourly, Non-Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
POSITION SUMMARY
The Pensacola Bay Center’s Risk Manager is responsible for overseeing safety and security during events. This position provides oversight, direction, and supervision of safety and security matters related to the public by performing the duties listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serves as liaison with Police, security, medical services and front of house staff in all matters involving event safety, security and traffic control
Assists in coordination of third-party security staff, to ensure appropriate coverage
Responsible for responding to and properly documenting guest related incidents and/or injuries
Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance
Efficiently and courteously provides guidance to guests and staff concerning event safety and security
Completes various records and reports
Performs other related duties as assigned by venue management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent organizational skills required
Good written, verbal, and interpersonal skills required
Ability to interact with all levels of staff including management
Professional presentation, appearance, and work ethic
Ability to operate a computer terminal and printer
Dependable team player
Enthusiastic self-starter
Ability to learn new skills
Subject to credit and background screening
EDUCATION AND/OR EXPERIENCE
SKILLS AND ABILITIES
Experience and understanding of the principles, tactics, and procedures related to the management of security and safety services in a public assembly environment
Work independently and able to exercise judgement and initiative
Have excellent communication, listening, problem solving, and organizational skills
Able to understand, speak, read, and write English
Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
Able to operate two-way radio equipment
WORKING CONDITIONS
Location: Onsite at Pensacola Bay Center, Pensacola, FL
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue
Type on keyboard and maneuver a computer mouse
Reach with arms and hands to finger, handle, or manipulate hardware and equipment
Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
Work inside and outside the building is required, with possible exposure to adverse conditions
Able to work extended and/or irregular hours including nights, weekends, and holidays
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
