Employment based visa sponsorship will NOT be considered for this position.
Position Number: 109550
Classification Title: Enterprise Systems Engineer
Working Title: Enterprise Systems Engineer I
Department: ITS General Admin
FLSA Status: Exempt
Salary Range: $79,493 - $82,000
Pay Basis: Annually
Provides entry-level administration, support, and maintenance of enterprise systems and endpoint technologies. Assists with the implementation, monitoring, troubleshooting, security, and ongoing maintenance of systems and services that support university operations. Supports endpoint management technologies such as Microsoft Intune, Microsoft Configuration Manager (SCCM), Jamf, Active Directory, patch management, and software deployment solutions. Works collaboratively with other systems engineers, Local Support Providers, developers, and other ITS staff to resolve technical issues, support projects, improve processes, and maintain accurate technical documentation. Performs assigned responsibilities with increasing independence while following established standards, procedures, and security practices.
Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a systems support role.
Working knowledge of client operating systems, particularly Microsoft Windows, with the ability to install, configure, troubleshoot, and support desktop and laptop environments. Experience with enterprise endpoint management solutions, such as Microsoft Intune and Microsoft Configuration Manager (formerly SCCM), including software deployment, device provisioning, patch management, and endpoint inventory. Working knowledge of Microsoft Active Directory, Group Policy, Microsoft Entra ID, Windows Autopilot, and fundamental networking concepts. Familiarity with PowerShell scripting for automation and systems administration. Understanding of endpoint security best practices, including device hardening, encryption, antivirus/endpoint protection, and compliance policies. Ability to communicate effectively with technical staff and end users while working collaboratively in a team-oriented environment.
Bachelor's degree in Information Technology, Computer Science, or a related field. Experience supporting Microsoft Windows desktop operating systems in an enterprise environment. Experience supporting Windows endpoints, mobile device management (MDM) concepts, Microsoft Entra ID, Active Directory, Group Policy, and PowerShell scripting. Familiarity with endpoint security technologies and modern device management practices. Two (2) years of professional experience supporting enterprise endpoint management solutions is preferred.
- 50% - Provides administration, monitoring, and support of enterprise applications, systems, and infrastructure. Responsibilities include, but are not limited to, assisting with requirements gathering, systems analysis, implementation, testing, maintenance, security, documentation, end user support, and deployment activities. Supports the management and operation of enterprise endpoint technologies, including Microsoft Intune, Microsoft Configuration Manager (formerly SCCM), Jamf, Active Directory, patch management, software deployment, and other endpoint management solutions. Assists with maintaining policies, procedures, and technical documentation related to systems and infrastructure while staying informed of emerging technologies and industry best practices. Works collaboratively with senior systems engineers, developers, Local Support Providers (LSPs), and other ITS staff to troubleshoot issues, complete assigned projects, and provide technical support and training as needed. Performs assigned tasks with increasing independence while following established standards and procedures. Assists with maintaining systems in compliance with university and departmental policies. - (Essential)
- 15% - Participate in the Security Incident Response Team and collaborate with other ITS teams on projects and initiatives to improve business operations related to endpoint services. Monitor, track, and follow up on endpoint-related escalations across campus, working with appropriate technical teams and stakeholders to ensure issues are addressed in a timely manner. Perform additional related duties as assigned and maintain availability for after-hours support as required. - (Essential)
- 10% - Maintain strong working relationships with Local Support Providers (LSPs) to understand how endpoint management tools, including Microsoft Configuration Manager (formerly SCCM), Jamf, and Intune, support their work. Gather feedback, provide guidance and training as needed, and identify opportunities to improve tools, processes, and documentation. Support consistent adoption of endpoint management best practices across campus. - (Essential)
- 10% - Respond to and resolve IT service requests related to endpoints through phone, email, online, or on-site support. Document troubleshooting steps and maintain the knowledge base to ensure clear, updated solutions are available to LSPs and other ITS staff. Escalate unresolved issues when appropriate and follow up to ensure timely resolution. - (Essential)
- 10% - Participate in endpoint-related projects, system upgrades, and technology implementations. Assist with testing, evaluating, documenting, and deploying new endpoint management solutions and process improvements. Identify opportunities to automate routine administrative tasks using PowerShell or other scripting tools. - (Essential)
- 5% - Collaborate with other ITS teams on projects and initiatives to improve business operations related to endpoint services. Perform additional related duties as assigned and maintain availability for after-hours support as required. - (Essential)
- Physical Requirements: No unusual physical requirement. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
- Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
- Standing: Daily
- Walking: Frequently
- Sitting: Daily
- Reaching with hands and arms: Frequently
- Climbing or balancing: Occasionally
- Stooping: Occasionally
- Use of hands to handle objects: Daily
- Lifting up to 10lbs: Daily
- Lifting up to 25lbs: Frequently
- Lifting over 25lbs: Occasionally
- Talking as express or exchange of ideas verbally: Daily
- Hearing as perceive sound by ear: Daily
- Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job:
- This position requires a criminal background screening.
- This position requires fingerprinting.
- This position is eligible for veterans’ preference.
Special Instructions to Applicants: Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.
Applicants are required to attach a resume, cover letter and contact information for three references.
An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850.474.2694 or email [email protected].
This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1.866.272.6272.
At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.
Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.
Number of Vacancies: 1
Work Hours: 8:00 - 5:00
FTE: 1.0
Closing Date: 08/28/2026
