Audiology Assistant / Provider Extender – Patient Experience Rockstar
Locations: Phoenix & Surprise, Arizona
Schedule: Monday–Friday | 7:30 AM – 5:00 PM
Travel Required: This position rotates between our Phoenix and Surprise offices (2–3 days per week at each location).
About Us
We are anything but a traditional medical office. We are a specialty medical practice dedicated to diagnosing and treating hearing loss through a comprehensive hearing treatment model.
Our patients deserve an exceptional experience from the moment they contact us until their treatment journey is complete. We are looking for an individual who naturally takes ownership, solves problems, anticipates needs, and refuses to let things fall through the cracks.
If you are someone who waits to be told what to do, this is not the position for you.
If you thrive in fast-paced environments, take initiative without being asked, and genuinely care about delivering an outstanding patient experience, we want to meet you.
The Opportunity
We are seeking an Audiology Assistant / Provider Extender Rockstar who will serve as the bridge between our providers and patients.
This is a highly visible, patient-facing role responsible for ensuring every patient receives world-class care, communication, and follow-through throughout their hearing healthcare journey.
You will be involved in everything from assisting with diagnostic testing and patient education to coordinating surgeries, tracking imaging, managing treatment plans, and ensuring patients never feel lost in the process.
This position requires common sense, critical thinking, urgency, and ownership.
You will not be successful in this role if you need constant direction, avoid difficult conversations, or believe "that's not my job."
What Success Looks Like
A successful team member:
- Takes ownership of patient outcomes.
- Anticipates problems before they occur.
- Thinks three steps ahead.
- Communicates proactively.
- Acts with urgency.
- Solves problems independently.
- Creates a seamless patient experience.
- Never lets a patient wonder what happens next.
- Treats every patient as if they were a family member.
Key ResponsibilitiesPatient Care & Clinical Support
- Assist providers during patient visits and evaluations.
- Conduct diagnostic testing in collaboration with Audiologists and Providers.
- Prepare patients for testing and treatment appointments.
- Educate patients on next steps in their treatment journey.
- Ensure patients fully understand recommendations and follow-up requirements.
Patient Experience Management
- Guide patients through every stage of care.
- Coordinate imaging, referrals, authorizations, and follow-up appointments.
- Track outstanding orders and ensure completion.
- Follow up with patients after visits to maintain momentum in their care plan.
- Coach patients through hearing treatment, cochlear implant candidacy, surgical processes, and post-treatment expectations.
- Eliminate communication gaps and prevent patients from falling through the cracks.
Coordination & Follow-Through
- Monitor open tasks and unresolved patient needs.
- Coordinate with physicians, audiologists, hearing coaches, surgery schedulers, and external providers.
- Manage patient documentation accurately and efficiently.
- Ensure all required records and documentation are obtained timely.
- Maintain exceptional organization while managing multiple priorities simultaneously.
Operational Excellence
- Support front and back-office operations as needed.
- Maintain accurate patient records and documentation.
- Assist with billing and coding processes when necessary.
- Identify workflow improvements and contribute ideas to enhance efficiency.
- Step in wherever needed to support the team and patient experience.
RequirementsMust-Haves
- Exceptional customer service skills.
- Strong communication skills (written and verbal).
- Ability to think critically and solve problems independently.
- Strong organizational and multitasking abilities.
- Ability to thrive in a fast-paced medical environment.
- Strong sense of urgency and accountability.
- High emotional intelligence and professionalism.
- Ability to adapt quickly and embrace change.
Preferred Qualifications
- Experience in healthcare, audiology, medical assisting, patient care coordination, or specialty medical practices.
- Knowledge of medical terminology.
- Experience with electronic medical records (EMR).
- Basic understanding of insurance, referrals, authorizations, or medical coding.
Physical Requirements
- Ability to stand and walk for extended periods throughout the day.
- Ability to move between clinical areas frequently.
- Ability to lift and transport supplies as needed.
This is not a desk job.
Expect to be on your feet, moving, assisting patients, coordinating care, and actively managing the flow of the clinic throughout the day.
Why Join Our Team?
We are building a team of A-players who are passionate about helping patients hear better and live better.
We move quickly.
We solve problems.
We support one another.
We hold ourselves accountable.
We do whatever it takes to provide an exceptional patient experience.
If you're looking for a role where you can make a meaningful impact, take ownership, grow professionally, and be part of a team that genuinely cares, we'd love to hear from you.
Apply today and tell us why you're the person patients will remember long after their visit is over.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Experience:
- Audiology: 1 year (Required)
Work Location: In person
