Top 6 Agent trainee Jobs in Peoria, Il

Policy Service Rep Trainee
Illinois Mutual Life Insurance Company —Peoria, IL
- $33,000 - $34,000 a year
- Full-time
- Spanish
- High school diploma or GED
- Math
- Paid holidays
- Disability insurance
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4d
IL-Peoria Sales Management Trainee (HEAR FROM OUR AGENTS!)
AMERICAN SENIOR BENEFITS LLC —Peoria, IL
- $50,000 - $100,000 a year
- Full-time
- Recruiting
- Leadership
- Communication skills
Sales Agent Trainee
True North Group LLC. —Peoria, IL
- $50,000 - $70,000 a year
- Full-time
- No experience needed
- Reliable transportation
- Communication skills
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5d
Insurance Agent Trainee - Chicago North
Kemper Insurance —Peoria, IL
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Employee stock purchase plan
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Policy Service Rep Trainee

Illinois Mutual Life Insurance Company -
Peoria, IL

Quick Apply

Job Details

Full-time
$33,000 - $34,000 a year
4 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

High school diploma or GED
Math
Productivity software

Full Job Description

Job Title: Policy Service Representative Trainee

Department: Policy Service
Reports To: Jennifer Schulze
Location: Home Office
Job Type: Full Time

Commitment to Core Values

At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member’s contributions:

Be honest, reliable and respectful
Think of other first
Work together to create results
Stand out with personal, caring service

Job Summary

The Service Representative Trainee provides customer service through phone calls and incoming requests from our policyowners, agents or other customers under direct supervision. This position reports to the Call Center Supervisor.

Primary Responsibilities

Manage large amounts of phone calls in a call center environment
Answer customer inquiries by phone, email or written correspondence
Process basic customer requests to include (but not limited to) beneficiary changes, assignments, review of forms and verification of coverage and update policy information accordingly
Develop knowledge and skill base to properly apply company processes and use all systems
Provide accurate, valid and complete information using departmental processes and procedures
Identify and assess customers’ needs to achieve satisfaction
Acquire and demonstrate basic knowledge of all policy types
Properly escalate difficult or complex service situations as necessary
Meet documented, department service level agreements, quality goals and quantity goals
Attend and participate in team and department meetings
Assist other team members as needed
Other duties as assigned that affect the Policy Service department

Anticipated Salary: $33,000 - $34,000

Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:

Compressed 4 1/2-day work week (Half-Day Fridays)
No monthly premium cost for employee medical, life and disability insurance coverage
Paid time-off accrual, including annual rollover; and paid holidays
Competitive 401(k) plan with immediate vesting on Company contributions
Discounted on-site employee cafeteria
On-site exercise facility and company-provided exercise time
Tuition reimbursement and training incentives
Access to voluntary dental and vision insurance coverage

Qualifications

High school diploma required; some college or Associate’s Degree preferred
One year of customer service experience required, call center preferred
Prior insurance industry experience preferred
Possess clear, concise oral and written communication skills
Patient, empathetic and passionately communicative
Customer driven and ability to adapt and respond to differing personalities
Ability to effectively prioritize and monitor work to achieve timely results
Ability to maintain confidentiality and adhere to privacy standards
Ability to learn systems processes and procedures quickly
Ability to maintain professionalism at all times
Ability to multi-task and effectively meet deadlines
Flexible and adaptable to changes
Detail oriented
Strong initiative and solid judgment abilities and skills
Ability to work successfully in a team environment
Proficiency in Microsoft Office Programs
Strong mathematical skills
Bilingual skills preferred (Spanish)

Required Competencies (Proficiency Level)

Accountability (1)
Continuous Learning (1)
Customer Focus (1)
Integrity (1)
Organizational Awareness (1)
Teamwork (1)

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.

Illinois Mutual is an equal opportunity employer.

Quick Apply

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