Top 8 Customer support & client services managers Jobs in Peoria, Il

Customer Service Supervisor (Mid Shift)
Maui Jim Sunglasses —Peoria, IL
- $56,000 - $60,000 a year
- Full-time
- Mid-level
- Human resources
- Paid parental leave
- Health savings account
Call Center Supervisor
Illinois Mutual Life Insurance Company —Peoria, IL
- $58,500 - $62,000 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
10d
Contact Center Manager
Perfect Choice Home Solutions —Creve Coeur, IL
- From $50,000 a year
- 8 hour shift
- Management
- Sales
- Customer service
- Paid training
Quick Apply
Senior Product Support Manager
Caterpillar —Mossville, IL
- $147,760 - $221,640 a year
- Full-time
- Marketing
- Engineering
- Pass drug screening
- Health savings account
- Paid holidays
12d
Service Coordinator
The Waldinger Corp. —Chillicothe, IL
- Full-time
- Office
- High school diploma or GED
- Travel
- Profit sharing
- AD&D insurance
Quick Apply
5d
Customer Support Manager (onsite only)
VIVO —Goodfield, IL
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Disability insurance
Quick Apply
Product Support Manager
ENERCON ENGINEERING INC. —East Peoria, IL
- $84,500 - $126,800 a year
- Overtime
- 3 years
- High school diploma or GED
- Product management
- Disability insurance
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Supervisor
Illinois Mutual Life Insurance Company —Peoria, IL
Efficiently and effectively train, develop and monitor overall performance of direct reports. Demonstrate ability to interpret policy provisions for all active…
$58,500 - $62,000 a year
Quick Apply
10d
Contact Center Manager
Perfect Choice Home Solutions —Creve Coeur, IL
As the *Contact Center Manager* you will be responsible for leading a team of telemarketers, driving sales through inbound and outbound calls, and implementing…
From $50,000 a year
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Entry Level Manager
Confidential —Westerville, OH
MCS Management is looking to develop the next generation of leaders in Columbus through our Entry Level Manager opportunity supporting Kinetic Fiber operations.
$55,000 - $60,000 a year
Quick Apply
5d
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…
5d

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in peoria, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near peoria, il

Customer Service Supervisor jobs in Peoria, IL

Service Coordinator jobs in Bloomington, IL

Call Center Supervisor jobs in Austin, TX

Call Center Supervisor jobs in Nashville, TN

Call Center Supervisor jobs in Fuquay Varina, NC

Research Medical Center jobs in Kansas City, MO

Phlebotomy Supervisor jobs in Georgia

Call Center Supervisor jobs in California

Customer Care Manager jobs in Bensalem, PA

Accounting Manager jobs in Denver, CO

Customer Service jobs in Columbia, SC

Customer Care Manager jobs in Sylvania, OH

Customer Care Manager jobs in New Brighton, MN

Customer Care Manager jobs in Milpitas, CA

Health Care jobs in Waco, TX

Clinic Manager jobs in Minneapolis, MN

Atria Senior Living jobs in Newburyport, MA

Senior Product Manager jobs in Washington State

Part Time Part Time Senior jobs in Minneapolis, MN

Senior Product Manager jobs in New York, NY

Customer Service Supervisor (Mid Shift)

Maui Jim Sunglasses -
Peoria, IL

Apply Now

Job Details

Full-time
$56,000 - $60,000 a year

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Employee onboarding
Customer communication
Performance improvement leadership
Team member evaluation
Program design
Managing teams in a customer support role
Coaching
Client inquiry handling
Employee retention
Performance feedback (performance evaluation method)
Mid-level
Frontline customer support management
Team development
Policy & process development
Customer service training (staff training program)
Professional development support
Corporate training program coordination
Human resources
Interviewing
Talent career development
Process improvement planning
Customer satisfaction improvement
Team motivation (leadership skill)

Full Job Description

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is:

Contribute to the overall customer satisfaction, employee retention and account efficiency objectives by ensuring performance standards are met and enhanced. Increase employee performance through coaching and development from leadership. Improve employee and department morale through effective communication and management.

Salary Range: $56,000 - $60,000
Shift: Monday through Thursday (12:30 PM to 9:00 PM). Sundays (7:30 AM to 4:00 PM) Friday and Saturday off.

The essential responsibilities and duties of this position are:

Provides day-to-day leadership, coaching and development to direct reports.
To continually seek improvement in every aspect of the position and departmental functions. Identify and solve problems, recommend and implement process improvements. Areas for improvement should be targeted at increasing customer satisfaction, employee satisfaction, and/or Maui Jim efficiency.
Leverage knowledge of customer service programs to lead team to meet and exceed business expectations and provide the highest level of customer service.
Provide guidance and support to team leads to ensure representatives are equipped with the necessary knowledge and skills needed to meet department standards.
Maintain up-to-date knowledge of products, services, policies and procedures. Facilitate communication of new information to leads and CSRs in a timely manner, ensuring understanding and consistency of contact handling by all representatives.
Provide on-going training and coaching to team regarding areas of opportunity; develop leads and representatives to their fullest potential to enhance career growth; recognizing and rewarding representatives for accomplishments.
Perform contact monitoring to ensure adherence, contact integrity, and proper contact channel etiquette is being met. Provide in the moment coaching and guidance to representatives as needed to ensure contacts are handled with professionalism, empathy and accuracy.
Coordinate and evaluate with lead trainers the training process of new employees. Ensure all training materials are in compliance and materials are accurately documented and maintained.
Use discretion and independent judgment to resolve complex and escalated supervisor queue inquires while maintaining a balance between Company policy and customer benefit.
Serve as go-to person for leads and CSRs inquiries and questions. Serve as a referral resource for customer service contacts including problem resolution.
Complete the performance review process by providing feedback and input on individual team members with assistance from the Manager.
Assist in the development and implementation of quality improvement programs in order to increase customer satisfaction, drive productivity and improve service levels.

Other Responsibilities:

Assist with customer contacts during extreme peak periods.
Collaborate with Training and HR team to keep reference materials accurate and up-today.
Evaluate and follow-up with the training of new employees. Interview potential candidates for vacant agent and lead positions.
Perform other work-related tasks as requested or required.

Work Shift:

Mid Shift (United States of America)

Special Language Requirement (If Applicable):

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Benefits Included:

Low Insurance Premiums on Medical, Dental, and Vision
Flexible Spending Accounts
Health Savings Accounts (with Company Match)
Short Term and Long-Term Disability
Voluntary Critical Illness, and Accident Coverages
Tuition Reimbursement
Paid Paternity and Maternity Leave
Paid Time Off
Paid Holidays
Company Paid Life AD&D Insurance
Voluntary Life & AD&D Insurance
401K Match
Paid Bereavement
Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.

Apply Now

Refine Your Search

customer support & client services managers jobs in peoria, il

Customer Service Supervisor (Mid Shift)

Call Center Supervisor

Contact Center Manager

Senior Product Support Manager

Service Coordinator

Customer Support Manager (onsite only)

Product Support Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in peoria, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected