Top 9 Technical support specialist Jobs in Peoria, Il

Technical Support Specialist
Illinois Mutual Life Insurance Company —Peoria, IL
- $46,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
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9d
Technical Success Specialist
360 RAIN —Morton, IL
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- Organizational skills
- Paid holidays
- Health insurance
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11d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Peoria, IL
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Technical Support Specialist

Illinois Mutual Life Insurance Company -
Peoria, IL

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Job Details

Full-time
$46,000 - $50,000 a year
9 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Endpoint Security
Knowledge management
Customer communication
Computer science
Operational analysis
Network troubleshooting
Defect resolution root cause analysis
Computer Science
Serving clients
IT user and group management
GPO
Tooling
Associate's degree in computer science
Enterprise software
Process improvement
Application deployment
Research
Mid-level
Windows
Incident Escalation
Information security compliance
Virtualization tools
IT infrastructure
Analysis skills
Associate's degree in information technology
Internal employee customer service
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management

Full Job Description

Job Title: Technical Support Specialist

Department: Information Technology
Reports To: AVP Infrastructure & Operations
Location: Home Office
Job Type: Full Time

Commitment to Core Values

At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member’s contributions:

Be honest, reliable and respectful
Think of other first
Work together to create results
Stand out with personal, caring service

Job Summary

The Technical Support Specialist provides technical support for end-user technologies, resolving moderately complex issues while ensuring effective client service and security-related administration. Focuses on improving operational processes, supporting performance metrics, and contributing to system enhancements. Works independently with minimal supervision and assists with onboarding and technical initiatives.

Primary Responsibilities

Support / Monitoring

Provide advanced support and general IT services to internal and external customers
Manage incoming contacts (calls, tickets, walk-ups), ensuring accurate ticket documentation, prioritization, and timely resolution of more complex issues
Troubleshoot and resolve moderately complex hardware, software, and access-related issues
Perform advanced restorative actions to resolve recurring or escalated issues
Maintain ownership of assigned / escalated tickets to ensure service metrics and SLAs are met
Identify trends and recurring issues and recommend solutions
Escalate complex incidents to senior-level support when necessary
Create and maintain detailed knowledge base documentation

Client Services

Configure and support end-user devices, including troubleshooting performance issues
Deploy and support operating systems and enterprise applications
Support onboarding and offboarding processes with minimal supervision
Support with hardware lifecycle management and system upgrades

Security

Perform user and group administration including policy application
Support compliance with endpoint security standards
Investigate and escalate potential security issues

Other

Follow and improve departmental processes and procedures
Participate in medium-complexity projects and system enhancements
Provide mentorship and guidance to other support analysts
Collaborate across IT teams to resolve cross-functional issues
Research and recommend tools, technologies, and improvements
Perform post-incident reviews and contribute to root cause analysis

Anticipated Salary: $46,000 - $50,000

Benefits Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:

Compressed 4 1/2-day work week (Half-Day Fridays)
No monthly premium cost for employee medical, life and disability insurance coverage
Paid time-off accrual, including annual rollover; and paid holidays
Competitive 401(k) plan with immediate vesting on Company contributions
Discounted on-site employee cafeteria
On-site exercise facility and company-provided exercise time
Tuition reimbursement and training incentives
Access to voluntary dental and vision insurance coverage

Qualifications

Associate Degree in Computer Science or Information Technology, or equivalent experience, with
2-4 years of practical experience.
Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft 365 or Azure certifications) preferred
Working knowledge of Active Directory and Azure AD (Entra ID) administration
Working knowledge of Microsoft Windows operating systems
Working knowledge of LAN/WAN networking and troubleshooting
Working knowledge of virtualization platforms
Experience with endpoint management and deployment tools
Ability to troubleshoot beyond documented procedures
Strong analytical and problem-solving skills
Ability to mentor junior technicians
Strong communication and documentation skills
Ability to work independently in a fast-paced environment
Strong attention to detail and organizational skills
Ability to work effectively in a team-oriented environment

Additional Requirements

Must be available, if required, on a 24-hour on-call basis.

Required Competencies (Proficiency Level)

Accountability (1)
Continuous Learning (2)
Customer Focus (2)
Integrity (1)
Organizational Awareness (1)
Teamwork (2)

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.

Illinois Mutual is an equal opportunity employer.

Quick Apply

Refine Your Search

technical support specialist jobs in peoria, il

Technical Support Specialist

Technical Success Specialist

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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