Top 27 Desktop support Jobs in Peoria Il

Product Service Specialist
HarveyNash USA —Peoria, IL
- $31 - $33 an hour
- Contract
- Engineering
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
14h
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
- $47,840 - $49,920 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
2d
IT Operations Support
EASTERSEALS CENTRAL ILLINOIS —Peoria, IL
- $15 - $17 an hour
- Part-time
- Word processing
- Office
- Windows
Quick Apply
13d
Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
Quick Apply
6d
Tier 1 Support
I3 Broadband LLC —East Peoria, IL
- $17 - $19 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- No experience needed
- Paid holidays
Quick Apply
Senior Field Services Technician - Peoria Region
Springfield Clinic —Peoria, IL
- $28.48 - $42.73 an hour
- Full-time
- 6 years
- Computer Science
- Writing skills
Technical Support Analyst II
American Red Cross —Peoria, IL
- $27 - $30 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Health insurance
8h
IT Technician
United Contractors Midwest (UCM) —Tremont, IL
- $25.48 - $30.69 an hour
- Full-time
- Construction site
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Release Train Engineer
Caterpillar —Peoria, IL
- $128,470 - $192,710 a year
- Full-time
- Pass drug screening
- Mentoring
- Organizational skills
- Health savings account
- Paid holidays
3d
Dynamic Server Support
Worldwide TechServices —Peoria, IL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
9d
Customer Support
Pringle Robotics, Inc. —Edwards, IL
- $40,000 - $50,000 a year
- Full-time
- Software troubleshooting
- High school
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Product Service Engineer
Cintal, Inc. —Peoria, IL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- US work authorization
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
15h
Entry Level 1 Technician
TimbukTech Inc —Canton, IL
- Full-time
- Azure
- HIPAA
- Windows
- Health insurance
- Dental insurance
Quick Apply
Agronomy Technology Technician
Ag-Land FS, Inc. —Tremont, IL
- $50,000 - $70,000 a year
- Extended hours
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- Paid holidays
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
4d

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Cable Technician
Essintial Enterprise Solutions LLC —Peoria, IL
Valid driver’s license may be required depending on job site needs. Ability to use cabling and hand tools (punch-down tools, testers, drills, etc.).
$27 - $30 an hour
Quick Apply
14d
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$47,840 - $49,920 a year
Quick Apply
2d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
PC Imaging Technician
Crown Staffing —Grove City, OH
Ability to read and follow technical instructions and deployment scripts. Experience in a technical support or IT production environment.
From $19 an hour
Quick Apply
1d

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desktop support jobs near peoria il

Product Service Specialist

HarveyNash USA -
Peoria, IL

Quick Apply

Job Details

Contract
$31 - $33 an hour
14 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Defect resolution root cause analysis
Engineering
Mechanical Engineering
Attention to detail
Problem-solving
Technical Proficiency
Product quality failure
Mechanical knowledge
Failure analysis

Full Job Description

Product Service Specialist
Peoria , IL
12 months contract (possibility of extension)

#INDHB

Position’s Contributions to Work Group:
- The Dealer Solutions Network (DSN) service team, within?Global Service, is the first point of contact at Client when our dealers are faced with product issues. We are responsible for providing timely product support directly to our dealers to put products back into service. When you join the Dealer Solutions Network service team, you will be joining a team dedicated to providing world class product support for our dealers and customers.
- As a Product Service Specialist, you will work directly with dealers and Client product groups to provide quality interim and permanent resolutions to complex product health issues on all Client products.
- The Product Service Specialist is part of a team that handles approximately 70,000 dealer service requests per year. This team and individual are measured on resolution, response time (urgency) and customer/dealer satisfaction (quality) for Service Requests (SR) from the Dealer Solution Network (DSN).

Typical task breakdown:
- Collaborate with product group support teams and escalate as needed to ensure quality resolutions are provided in a timely manner
- Facilitate problem resolution between Dealer and internal Client personnel
- The initial “triage” on product health events (includes the receiving and recording of Incident Reports to Client)
- Record event information for future reference and for CPI data mining
- Ensure that relevant details of the SR are properly documented, (i.e. S/N, dealer details, product problem description, escalation, resolution)
- Investigate documented information and manage dealer inquiry to closure
- Reopen and/or review issues with dealers as appropriate
- Adhere to DSN Best Practices (Guidelines)

Education & Experience Required:
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree. Hands-on machine experience would be the best candidate.
- 2-4 years of product support related experience or equivalent.
- Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products

Additional Technical Skills
(Required)
- Strong mechanical / product knowledge. Hands on machine experience
- Understanding of the dealer product support network
- A sense of urgency to resolve product health issues
- Applied Failure Analysis
- Navigating key Client product support systems
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
- Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
- Helps others solve technical or procedural problems or issues.

Pay: $31.00 - $33.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

desktop support jobs in peoria il

Product Service Specialist

Desktop Support Technician

IT Operations Support

Help Desk Technician

Tier 1 Support

Senior Field Services Technician - Peoria Region

Technical Support Analyst II

IT Technician

Release Train Engineer

Dynamic Server Support

Customer Support

Product Service Engineer

Entry Level 1 Technician

Agronomy Technology Technician

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

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