Top 33 Inbound call center Jobs in Peoria Il

Patient Intake Coordinator
Illinois CancerCare —Peoria, IL
- $16 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health savings account
- Paid holidays
Patient Access Specialist - Peoria Plastic Surgery
Springfield Clinic —Peoria Heights, IL
- $16.86 - $23.60 an hour
- Full-time
- Surgery
- OSHA
- Computer literacy
Patient Access Specialist - Peoria Dermatology (32 Hours/Week)
Springfield Clinic —Peoria, IL
- $16.86 - $23.60 an hour
- Full-time
- OSHA
- Computer literacy
- Administrative experience
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Peoria, IL
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Patient Access Specialist - Morton Primary Care
Springfield Clinic —Morton, IL
- $16.86 - $23.60 an hour
- Full-time
- OSHA
- Computer literacy
- Primary Care
7h
Dispatcher
WeDriveU —Peoria, IL
- $22 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid holidays
Quick Apply
Sales Support Agent
I3 Broadband LLC —East Peoria, IL
- $18 - $20 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Seasonal Customer Service
Signet Jewelers —Peoria, IL
- $16 - $17 an hour
- Full-time
- Background check
- Communication skills
- Entry level
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Customer Experience Specialist- Remote
Bump Health —Peoria, IL
Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering…
$34,000 - $38,000 a year
Quick Apply
Patient Intake Coordinator
Illinois CancerCare —Peoria, IL
Manage high volumes of inbound and outbound calls with professionalism, empathy, and efficiency, ensuring each interaction reflects the organization’s standards…
$16 - $25 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
Quick Apply
Collections Representative
IQ Ventures —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
From $16 an hour
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for inbound call center in peoria il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

inbound call center jobs near peoria il

Intake Coordinator jobs in Peoria, IL

Dispatcher jobs in Peoria, IL

Customer Service Representative jobs in Peoria, IL

Rope Access jobs in Florida

Patient Access Specialist jobs in Troy, OH

Child Life Specialist jobs in St. Louis, MO

Patient Access Specialist jobs in Kissimmee, FL

Patient Access Specialist jobs in Oklahoma City, OK

Patient Access Supervisor jobs in New Jersey

Patient Access Specialist jobs in Christiansburg, VA

Patient Care Technician jobs in Delaware

Intake Coordinator jobs in Hartford, CT

Project Coordinator jobs in Washington, DC

Intake Coordinator jobs in San Antonio, TX

Event Coordinator jobs in New York, NY

Office Coordinator jobs in Boston, MA

Intake Coordinator jobs in Columbia, MD

Intake Coordinator jobs in Charlottesville, VA

Bilingual Customer Service Associate jobs in Vancouver, WA

Bilingual Customer Service Associate jobs in Hollywood, FL

Patient Intake Coordinator

Illinois CancerCare -
Peoria, IL

Apply Now

Job Details

Full-time
$16 - $25 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance

Qualifications

Microsoft Excel
Microsoft Outlook
High school diploma or GED
Microsoft Teams

Full Job Description

Overview:

Are you organized, compassionate, and ready to make a difference in the lives of cancer patients? Illinois CancerCare is looking for a full-time Patient Intake Coordinator to join our dedicated New Patient Scheduling team. This is a full-time, Monday–Friday (8:00am–4:30pm) role with no weekends, or major holidays, offering a great work-life balance.

The Patient Intake Coordinator is primarily responsible for providing a smooth and welcoming process for new patients by scheduling initial appointments and coordinating essential details. You’ll also communicate important information to referring providers and internal staff to ensure seamless care coordination from day one.

Pay & Benefits

Pay Range: $16.00 – $25.00/hour
(Based on experience, education, and other factors)
Medical, dental, and vision insurance (multiple plan options)
Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
401(k) retirement plan with employer contributions
Company-paid life, short-term, and long-term disability insurance
Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Paid time off and holidays
Employee Assistance Program (EAP)
Discounts through our Perks Program

Responsibilities:

What You’ll Do

Serve as the first point of contact for new patients, delivering exceptional customer service and creating a welcoming experience across all communication channels.
Manage high volumes of inbound and outbound calls with professionalism, empathy, and efficiency, ensuring each interaction reflects the organization’s standards.
Collect and verify patient demographic, insurance, referral, and pre-visit information with accuracy and attention to detail.
Clearly communicate appointment logistics, including time, location, directions, and preparation instructions, to ensure patients are well-informed and prepared.
Document all call interactions and updates in the applicable system in real time, following established protocols and documentation standards.
Resolve patient inquiries, concerns, and complaints promptly and effectively, using sound judgment and escalation protocols when necessary.
Consistently meet or exceed key performance indicators (KPIs), including average call handling time, first-call resolution, and patient satisfaction scores.
Collaborate with clinical and administrative teams to ensure seamless coordination of care and scheduling accuracy.
Maintain up-to-date and complete patient records, ensuring data integrity and compliance with HIPAA and all applicable healthcare regulations.
Escalate complex or sensitive issues to the appropriate department or supervisor for timely resolution.
Uphold organizational policies and compliance standards in every interaction, ensuring patient confidentiality and regulatory adherence.
Support additional administrative or operational tasks as assigned, contributing to the overall efficiency of the call center team.
Other duties as requested or assigned.

Qualifications:

What We’re Looking For

High School Diploma or GED required
Two (2) years call center-related, referral management and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
Knowledge of medical terminology, insurance processes, and HIPAA compliance.
Strong communication and active listening skills, with empathy and patience.
Ability to handle high call volumes while maintaining quality service.
Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position. Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology.
Experience with Electronic Medical Record (EMR), referral management, and practice management systems.
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.

Competencies:

Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites. Fast-paced, patient-focused environment.

Apply Now

Refine Your Search

inbound call center jobs in peoria il

Patient Intake Coordinator

Patient Access Specialist - Peoria Plastic Surgery

Patient Access Specialist - Peoria Dermatology (32 Hours/Week)

Spanish Bilingual Remote Customer Service Representative

Patient Access Specialist - Morton Primary Care

Dispatcher

Sales Support Agent

Seasonal Customer Service

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for inbound call center in peoria il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected