Top 13 Training specialist Jobs in Peoria Il

Knowledge & Insights Analyst / Training Specialist
Diversified Services Network, Inc. —Peoria, IL
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Paid holidays
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3rd Shift Training Coordinator
G&D Integrated —Morton, IL
- From $50,000 a year
- Mid-level
- Assembly
- Continuous improvement
- Health insurance
- Dental insurance
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Workforce Development Specialist
IMEC Illinois Manufacturing Excellence Center —Peoria, IL
- Extended hours
- Remote
- Public speaking
- Mid-level
- Office
Instructional Designer
Diversified Services Network, Inc. —Peoria, IL
- $68,000 - $73,000 a year
- Full-time
- Office
- 1 year
- Associate's degree
- Health savings account
- Paid holidays
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7d
Volunteer Recruiting and Training Coordinator
CASA of the Tenth Judicial Circuit —Peoria, IL
- Weekends as needed
- Background check
- Microsoft Excel
- Public speaking
- Health insurance
- Paid time off
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7d
Instructional designer/curriculum development/Digital content development
Diversified Services Network, Inc. —Peoria, IL
- $55,000 - $62,000 a year
- Full-time
- 5 years
- Office
- Continuous improvement
- Health savings account
- Paid holidays
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Maintain active professional certification or licensure by completing the required continued education per trade organization certification or licensing agency.
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Electrical Instructor - East Peoria, IL ($1000 Hiring Bonus!)
Midwest Technical Institute —East Peoria, IL
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Instructional Designer I - REMOTE
Ryder System —Columbus, OH
Collaborate with Subject Matter Experts to bring expertise to design, develop and implement courses and other instructional resources.
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Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —Columbus, OH
This role will partner closely with manufacturing leaders, branch training teams, HR, and Learning & Organizational Development to design and scale training…
$123,700 - $210,300 a year
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training specialist jobs near peoria il

Knowledge & Insights Analyst / Training Specialist

Diversified Services Network, Inc. -
Peoria, IL

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Job Details

Full-time
$65,000 - $70,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Knowledge management
Microsoft Excel
Microsoft Outlook
Procedural guides
Adult education instructional development
Microsoft Teams
Customer service knowledge base
User guides
Presentation creation
Online help documentation
Cross-functional collaboration
Adult learning
Technical Proficiency
Adult education
Cross-functional communication

Full Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Knowledge & Insights Analyst / Training Specialist to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company — let's talk!

Position Overview

We are seeking a Knowledge & Insights Analyst / Training Specialist to identify training and development needs and lead initiatives that support the brand promise, working hybrid with 1–3 days onsite per week in Peoria, IL. In this role, you will design and implement training processes, curricula, and knowledge articles that strengthen the customer experience.

This role leads training for the customer support team and partners with third-party global contact centers to support new program launches, ongoing operations, and smooth handoffs of training and quality activities, collaborating across teams to align training, content, and process strategies and drive continuous improvement across support and learning experiences.

Key Contributions & Responsibilities

Identify training and development needs, and design and implement training processes, curricula, and knowledge articles that strengthen the customer experience.
Lead training for the customer support team and partner with third-party global contact centers to support new program launches, ongoing operations, and handoffs of training and quality activities.
Research and curate public-facing self-service support content, including FAQs, and maintain the help center tool by submitting enhancement requests and support tickets and testing functionality.
Increase the effectiveness of self-service content by analyzing and optimizing search results.
Coordinate the content approval process with brand and legal teams and submit requests for content translations.
Work with internal departments and subject matter experts to build and maintain knowledge articles and procedures.
Liaise with the contact center training lead and third-party training resources to ensure compliance with standards, and deploy a variety of training methods (hands-on, classroom, global delivery).
Create foundational customer experience training for internal teams and global third-party partners.
Participate in the digital product NPI (new product introduction) process and collaborate with partner organizations to execute training and knowledge activities.
Support digital execution aligned with enterprise tools, processes, and strategies, and reinforce digital awareness through communication programs across regions and business units.
Assist with coordination, communication, and alignment across internal teams and dealer partners.
Support analysis of global and industry impact related to digital programs, and assist in problem-solving efforts requiring analysis and diagnosis.
Track and monitor progress via metrics reporting, and present monthly summaries of help center performance, data, and insights.
Understand contact center KPIs and drive continuous improvement initiatives, identifying and implementing opportunities to streamline processes and improve the customer experience.
Ensure self-service content and knowledge articles are reviewed and kept up to date, maintaining awareness of training and self-service trends, developments, and best practices.

Team Structure & Work Environment

Collaborates across teams to align training, content, and process strategies, driving continuous improvement across support and learning experiences.
Partners with third-party global contact centers on program launches, ongoing operations, and training and quality handoffs.
Develops subject matter expertise in the supported product, CRM/knowledge tools, and help center strategy.

Requirements

Education & Experience

Bachelor's degree (or equivalent experience) with a background in training, knowledge management, content development, or contact center operations required.
4+ years of relevant professional experience required.

Top 3 Skills

Demonstrated knowledge of adult learning techniques and training delivery best practices.
Experience researching, curating, and maintaining self-service support content and knowledge articles (FAQs, help center tools, procedures).
Strong written and verbal communication skills, with the ability to translate complex technical concepts into clear, user-friendly content.

Required Technical Skills

Contact center experience strongly desired.
At least intermediate-level knowledge of Microsoft Teams, Word, PowerPoint, Excel, Outlook, and Copilot.

Desired Technical Skills

Solid understanding of the Business Process Outsourcing (BPO) industry and how supplier relationships are governed.
Experience working with contact center or knowledge management tools such as Salesforce or Microsoft Dynamics 365.
Experience supporting global teams or working with localization/translation processes.
2+ years of combined experience within a contact center environment, developing knowledge articles or training curricula for frontline agents.

Required Soft Skills

Strong organizational skills.
Ability to collaborate effectively across internal teams and with global, third-party partners.

Desired Soft Skills

Strong presentation skills, with the ability to summarize performance, data, and insights for management and leadership.

Benefits

401(k)
Dental insurance
Vision insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Compensation: $65,000 - $70,000

Quick Apply

Refine Your Search

training specialist jobs in peoria il

Knowledge & Insights Analyst / Training Specialist

3rd Shift Training Coordinator

Workforce Development Specialist

Instructional Designer

Volunteer Recruiting and Training Coordinator

Instructional designer/curriculum development/Digital content development

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