Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.
At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.
Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.
#PGH-MI
What you will have an opportunity to do:
Position Summary
The Catering Sales Manager is responsible for generating catering revenue through the sale of banquet,
social, corporate, wedding, and special event business for the hotel. This position develops and maintains
client relationships, solicits new business opportunities, negotiates contracts, and coordinates event details
to ensure exceptional guest experiences while achieving revenue and profitability goals. The Catering Sales
Manager exercises independent judgment and discretion in managing accounts, negotia ting agreements,
and developing sales strategies.
Essential Duties and Responsibilities
Sales and Business Development
- Actively solicit new catering business through prospecting, networking, referrals, and client
outreach.
- Develop and maintain strong relationships with corporate clients, wedding planners, event
organizers, destination management companies, and community organizations.
- Respond promptly to inquiries and prepare customized proposals that align with client needs and
hotel objectives.
- Conduct site inspections and property tours for prospective clients.
- Negotiate catering agreements and event contracts within established guidelines.
- Identify opportunities to maximize catering revenue through strategic upselling and enhancement
of event offerings.
- Meet or exceed monthly, quarterly, and annual catering revenue goals.
- Maintain an active sales pipeline and accurately document activities in hotel sales systems.
Client Relationship Management
- Serve as the primary contact for assigned catering accounts through the sales process.
- Consult with clients to determine event requirements, budget expectations, and service
preferences.
- Build long-term relationships that generate repeat business and referrals.
- Resolve client concerns professionally and proactively to ensure guest satisfaction.
- Participate in industry events, networking opportunities, and community activities that support
business development efforts.
Event Planning and Coordination
- Collaborate with Conference Services, Banquets, Culinary, and other operational departments to
ensure successful event execution.
- Prepare event documentation, including Banquet Event Orders (BEOs), contracts, and event
specifications.
- Communicate client expectations and event requirements to operational teams.
- Attend planning meetings and pre-convention meetings as necessary.
- Ensure all contractual obligations and event details are executed accurately.
Financial and Administrative Responsibilities
- Monitor event revenues, expenses, and profitability.
- Maintain accurate client files, contracts, and sales records.
- Review deposits, billing, and payment schedules to ensure compliance with hotel policies.
- Analyze market trends, competitive activity, and business opportunities to develop effective sales
strategies.
- Prepare sales forecasts, activity reports, and performance updates as requested.
Qualifications
Education and Experience
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field
preferred, but not required.
- Minimum three (3) years of hotel catering sales, event sales, hospitality sales, or related experience.
- Proven track record of meeting or exceeding revenue goals.
- Experience selling weddings, galas, luxury social events, and multi-day group functions in a luxury
hotel or resort environment preferred.
Knowledge, Skills, and Abilities
- Strong sales, negotiation, and closing skills.
- Knowledge of catering operations, banquet services, and event planning.
- Ability to exercise sound judgment and make independent business decisions.
- Exceptional interpersonal, communication, and presentation skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in Microsoft Office and hotel sales, and catering software systems.
- Ability to build and maintain professional client relationships.
- Strong attention to detail and commitment to service excellence.
Physical Requirements
- Ability to stand, walk, and tour event spaces for extended periods.
- Ability to occasionally lift and carry up to 25 pounds.
- Ability to attend events that may require evening, weekend, or holiday availability.
Work Environment
This position operates in a luxury hotel environment and requires frequent interaction with guests, clients,
vendors, and hotel team members. The Catering Sales Manager is expected to uphold the highest
standards of professionalism, hospitality, and guest service.
FLSA Status
Exemp
What are we looking for?
Compensation:
$70,304
$70,304
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
