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Quality Control/Assistant Operations Manager

Tessera US -
Warner Robins, GA

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Job Details

Full-time
$84,860 - $94,280 a year

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Loan forgiveness
Paid sick time

Qualifications

Customer communication
Team leadership
Maintenance work
Driver's License
Decision making

Full Job Description

Quality Control/Assistant Operations Manager

Location: Warner Robins Air Force Base, Georgia

Type: Exempt

Work Schedule: Full-Time

Compensation: $84,860 - $94,280

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Medical, Dental, Vision, Life & Short-Term Disability Insurance
Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a Quality Control/Assistant Operations Manager to join our growing team! The Robins AFB QC Manager/Assistant Operations Manager is responsible for the management and direction in coordinating all data and operational administrative systems for Quality, Safety, and ISO at Robins AFB, GA. Acts as Quality Control Inspector to ensure all contract requirements are being met. As Assistant Operations Manager, provides training and development for the group personnel, and serves at the #2 leader on site and directly supports overall operations, has clear authority over personnel and site execution. Assumes full operational responsibility in the absence of the Operations Manager, reinforces and supports the chain of command and leadership culture.

Typical duties include but are not limited to:

Assist the Site Manager in leading daily operations to ensure contract performance, customer satisfaction, safety, quality, and financial objectives are consistently achieved.
Establish, maintain, and continuously improve the site's Safety and Health Program, ensuring compliance with OSHA regulations, customer requirements, company policies, and applicable federal, state, and local laws while fostering a proactive safety culture.
Lead the administration of the Quality Control Program by conducting daily, weekly, and monthly inspections, analyzing performance metrics, identifying opportunities for improvement, and ensuring contractual quality standards are consistently met.
Oversee the site's Key Control Program by maintaining secure access procedures, ensuring accountability for keys and assets, and verifying compliance with customer security requirements.
Coordinate environmental compliance initiatives by managing the Environmental Protection Program, promoting sustainable practices, and ensuring adherence to environmental regulations and contractual obligations.
Plan, coordinate, and deliver comprehensive training programs that support employee onboarding, regulatory compliance, technical proficiency, leadership development, and continuous learning.
Direct the site's Physical Security Program by maintaining facility security procedures, safeguarding personnel and assets, and ensuring compliance with customer and organizational security requirements.
Manage the Fire Prevention and Emergency Preparedness Program by coordinating inspections, emergency response planning, employee training, and emergency drills to maintain a safe and compliant work environment.
Maintain the site's ISO 9001 Quality Management System by ensuring documented processes are followed, performance is monitored, and continuous improvement initiatives are successfully implemented.
Plan and conduct internal ISO 9001 audits, document findings, facilitate corrective and preventive actions, and partner with leadership to strengthen quality management processes.
Supervise, mentor, and develop administrative staff and maintenance technicians by providing coaching, assigning work priorities, monitoring performance, and supporting professional growth.
Collaborate with the Site Manager to support workforce planning, employee engagement, operational planning, performance management, and cross-functional communication to achieve organizational goals.
Build and maintain strong working relationships with customers, government representatives, vendors, and internal stakeholders by delivering responsive service, effective communication, and operational excellence.
Demonstrate professionalism, integrity, and sound judgment in all interactions while serving as a positive leader and representative of the organization.
Understands contract requirements, as they apply to your team, and oversee the day-to-day management. Briefs customers and resolves issues as needed.
Leverages team and established BI solutions to drive superior performance results, e.g., capacity, on-time completion, backlog, quality, and customer ratings.
Designs and implements change successfully. Able to explain the “why” to employees in language that is relevant to them.
Develops, implements, and rigorously enforces a comprehensive Quality Management System (QMS) tailored to the specific requirements of the government contract.
Possess full authority and responsibility for assuring all contract performance objectives, information requirements, and standards are consistently met or exceeded.
Establishes and maintains a direct reporting line to a senior corporate official, ensuring independent quality oversight and decision-making, separate from the Project Manager.
Maintains a consistent on-site presence during the Government's regular working hours to actively monitor and manage quality operations.
Available and able to return to the contract site within two (2) hours of a Government request made outside of regular working hours.
Leads the identification, documentation, and implementation of corrective and preventive actions (CAPAs) to address quality issues.
Conduct regular quality audits, inspections, and reviews to identify potential risks, non-conformances, and areas for improvement.
Prepares, maintains, and submits all required quality-related documentation, reports, and certifications to both internal stakeholders and the Government client.
Drives initiatives for continuous improvement within the QMS and overall contract performance.
All Other Duties as Assigned.

Qualifications:

High school diploma/GED or equivalent required
5 – 8 years of previous experience in maintenance required
Previous leadership experience required
Equivalent combination of experience and education will be considered

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

Must be able to lift and/or move up to 50 pounds.
May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id .
Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Date Posted: 07/09/2026

*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id .

To Apply : Visit our website at www.tessera.org to complete an application.

Current Employees : need to log into their Workday to apply through the Jobs Hub . Please reach out to your Recruiter if you need assistance .

Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or email [email protected] .

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify

Apply Now

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Quality Control/Assistant Operations Manager

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify

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