First Solar reserves the right to offer you a role most applicable to your experience and skillset.
Basic Job Functions:
Directly responsible for front desk operations and delivering professional, high‑quality experience for customers, executives, and visitors to the site. This role supports customer tours (including high‑profile and executive‑level tours), manages incoming mail and office supply operations, and provides administrative and operational support to the site. The position also supports digital and AI‑enabled administrative initiatives to improve efficiency, accuracy, and customer experience.
Education/Experience:
High School Diploma or GED required. College degree preferred.
2 to 3 years of administrative experience, office operations, front desk, customer service, or hospitality‑adjacent role required.
Proven ability to exercise sound judgment, manage confidential information, and represent the organization professionally to internal and external stakeholders.
Demonstrated experience working in a fast‑paced, high‑visibility environment with frequent interruptions and competing priorities.
Required Skills/Competencies:
Strong customer service and hospitality mindset with the ability to interact confidently with executives, customers, and external partners.
Ability to manage high‑visibility, time‑sensitive activities with professionalism and discretion.
Comfort using AI‑assisted tools to draft communications, summarize information, manage workflows, and improve productivity.
High attention to detail with the ability to anticipate needs and proactively resolve issues.
Strong organizational skills with the ability to juggle front desk responsibilities while supporting tours and administrative tasks.
Digital fluency with Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint) and openness to learning new tools and automation platforms.
Experience supporting customer visits, site tours, or executive engagements.
Basic understanding of process improvement or continuous improvement mindset.
Experience maintaining standard work or checklists.
Visual presentation skills (basic PowerPoint / signage prep).
Calm, professional demeanor under pressure.
Essential Responsibilities:
Customer Tours & Visitor Experience
Serve as primary coordinator and host for customer, executive, and high‑profile site tours, ensuring a professional and seamless visitor experience.
Coordinate tour logistics including schedules, security clearance, PPE, badging, room reservations, catering, AV needs, and cross‑functional participation.
Prepare tour materials, agendas, signage, and briefing packets as needed.
Act as the front‑of‑house representative for the site, greeting and directing visitors in a professional and welcoming manner.
Front Desk & Office Operations
Manage front desk operations including incoming calls, visitor check‑in, badge issuance, and guest coordination.
Oversee incoming and outgoing mail and package distribution.
Own office supply inventory, ordering, stocking, and cost tracking to ensure uninterrupted site operations.
Support sitewide administrative needs including catering requests, room setups, and event logistics.
Administrative & Operational Support
Provide administrative support including document preparation, proofreading, formatting, filing, and data entry.
Assist with P‑card purchases, reconciliations, purchase requisitions, and expense-related documentation.
Maintain SharePoint sites and administrative directories related to office operations and tours.
Support meetings, trainings, and events including logistics, notes, and follow‑up actions.
AI & Digital Enablement
Leverage AI tools (e.g., Microsoft Copilot, Power Automate, and related platforms) to streamline administrative workflows, improve accuracy, and reduce manual effort.
Assist with the creation and maintenance of AI‑supported templates, checklists, dashboards, and standard operating procedures for tours, front desk operations, and office management.
Support automation of routine administrative tasks such as visitor tracking, supply requests, scheduling reminders, and reporting.
Partner with the Office Manager to identify opportunities to improve customer and associate experience through digital tools and AI-enabled processes.
Maintain data accuracy and confidentiality when using AI and digital systems.
Other job duties as assigned.
Job description subject to change at any time.
Reporting Relationships:
Travel:
Estimated Salary Range:
US Physical Requirements:
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. To best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.
Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
