Top 12 Call center representative Jobs in Peru, Il

Customer Service Rep - National Sales
US Foods, Inc. —Streator, IL
- $20 - $31 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
1d
Bilingual Customer Service Representative (Spanish/English) – Streator, IL
AllianceOne Inc. —Streator, IL
- $15.50 an hour
- Email
- Background check
- Spanish
- Computer literacy
- Paid training
- Health savings account

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Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering…
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Spanish Bilingual Remote Customer Service Representative
VIMO INC —Peoria, IL
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call…
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Customer Service Rep - National Sales

US Foods, Inc. -
Streator, IL

Apply Now

Job Details

Full-time
$20 - $31 an hour
1 day ago

Benefits

Employee stock purchase plan
Disability insurance
Paid time off
Life insurance
Retirement plan

Qualifications

Microsoft Word
Microsoft Outlook
Customer returns handling
Phone communication
Word embeddings
High school diploma or GED

Full Job Description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

BASIC PURPOSE
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.

Hours/days for this role are Sunday – Thursday Hours are 8AM-4:30PM or 8:30AM-5PM

ESSENTIAL RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.

Respond to product inquiries from customers. Share new or additional services or products with customers.

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Contact all customers affected by product recalls and withdrawals.

Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

This role adheres to a designated schedule, which includes set workdays, start and end times.

RELATIONSHIPS
Internal: Sales, Operations / Distribution / Support
External: Customers

QUALIFICATIONS
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.

Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.

Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

This role will also receive overtime compensation, >

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$20 - $31

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

Apply Now

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call center representative jobs in peru, il

Customer Service Rep - National Sales

Bilingual Customer Service Representative (Spanish/English) – Streator, IL

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