Top 33 Customer care coordinator Jobs in Petaluma, Ca

CHW Certified Enrollment Coordinator
Mindful Living —Sebastopol, CA
- $22 - $28 an hour
- Weekends as needed
- Spanish
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Front Office Coordinator, Primary Care, (Petaluma), Full-Time, Days
MarinHealth Medical Network —Petaluma, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Primary Care
Quick Apply
Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days
MarinHealth Medical Network —Petaluma, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
Front Desk Coordinator
Ignite Human Capital —San Rafael, CA
- $23 - $27 an hour
- Part-time
- Google Workspace
- HIPAA
- Clinic
Quick Apply
Front Desk Coordinator
IVX Health —Santa Rosa, CA
- $27.00 - $29.70 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
- Continuing education credits
- Health savings account
Quick Apply
Patient Care Coordinator, Cardiovascular Medicine, Multi-Site (Larkspur/Petaluma/Novato), Full-Time, Days
MarinHealth Medical Network —Petaluma, CA
- $24.13 - $33.79 an hour
- 8 hour shift
- Spanish
- Hospital
- Computer literacy
Quick Apply
New Patient Referral Coordinator
Evolve Restorative Center —Santa Rosa, CA
- $25 - $30 an hour
- Urgently hiring
- Medical office experience
- HIPAA
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Community Outreach & Intake Coordinator
AgeWell PACE —Rohnert Park, CA
- $30 - $37 an hour
- Full-time
- Background check
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
2d
Client Services Coordinator
Aligned In-Home Care —San Rafael, CA
- $29 - $31 an hour
- Weekends as needed
- Office
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
MEDICAL RECEPTIONIST - Front Office Coordinator
Evolve Restorative Center —Santa Rosa, CA
- $22 - $26 an hour
- Full-time
- Background check
- Private practice
- Spanish
- Health insurance
- Dental insurance
Quick Apply
PCC - General Offices
Sonrava Health —Santa Rosa, CA
- $23 - $24 an hour
- Full-time
- Dental office
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
6d
Referral Coordinator
Marin City Health and Wellness Center —San Rafael, CA
- $25 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
1d
Client Care Coordinator (Bilingual Preferred)
Ceres Community Project —Santa Rosa, CA
- $21.05 - $23.50 an hour
- Weekends as needed
- Hybrid work
- Spanish
- Writing skills
- Adults
Quick Apply
Patient Care Coordinator
ALLIED OMS NEWCO LLC —Napa, CA
- Full-time
- Bilingual
- Dental office
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Front Office Coordinator, Rheumatology, (San Rafael), Full-Time, Days
MarinHealth Medical Network —San Rafael, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
10d
Engagement Specialist - Davita IKC - Sacramento
DAVITA —Vallejo, CA
- $25.00 - $28.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Scheduling Coordinator - Oral Surgery
North Bay Dental Implants and Oral Surgery —San Rafael, CA
- $20 - $24 an hour
- Full-time
- Dental office
- Surgery
- HIPAA
- Health savings account
- Disability insurance
Quick Apply
Patient Care Coordinator - Corte Madera
Pacific Skin and Cosmetic Dermatology San Francisco and Corte Madera —Corte Madera, CA
- $23 - $27 an hour
- Full-time
- Computer literacy
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Office Staff
SYNERGY HomeCare —San Rafael, CA
- $20 - $21 an hour
- Part-time
- Office
- High school diploma or GED
- Home Health
Quick Apply
11d
Intake/Medical Record Coordinator (On-Site)
Blize Healthcare —Hercules, CA
- $20 - $23 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
8d

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CHW Certified Enrollment Coordinator

Mindful Living
Sebastopol, CA

Quick Apply

Job Details

Full-time
$22 - $28 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Computer operation
Teamwork
Electronic health records (EHR) management
Customer service
Computer literacy
Copy machines
Microsoft Office
Medical scheduling
Administrative experience
Medical administrative support
Driver's License
Cultural competency
Records management
Bachelor's degree
Fax machines
Working with individuals from diverse cultural backgrounds
Health information management
Productivity software
Faxing
Managing patient records
Experience working with individuals from underserved communities

Full Job Description

Job Summary
The Certified Enrollment Coordinator is primarily responsible for assisting patients by conducting enrollment and verification activities for assistance programs such as Healthy Families, Medi-Cal, and related health insurance programs in a FQHC setting. This position also includes providing CHW and ECM services to clients in the community.

FQHC Setting Duties: (may not include all duties assigned)

1. Conduct new patient screenings before the patient’s office visit.

2. Assist new patients in our orientation process, including new patient registration forms, health care coverage, other resource eligibility screening, site orientation materials, and care team information.

3. Assists patients with application processes for health care coverage and other services, including CalFresh, DMV placards, or other programs/services.

4. Advises and assists patients with application and follow-up to determine eligibility for appropriate income-eligible programs, including sliding scale, CDP, EWC, FPact, etc.

5. Stay current with changes within patient assistance programs and services through bulletins, workshops, and websites.

6. Responsible for ensuring all applicants are enrolled promptly and compliant with all applicable rules and regulations, including follow-up on necessary documents.

7. Responsible for responding to phone calls from applicants and performing administrative functions as required.

8. Responsible for attending and participating in scheduled staff meetings and planned meetings as required, including appropriate Certified Enrollment Counselor meetings.

9. Answer phone calls, routed calls, and scheduled patient appointments.

10. Manage information entry into the electronic health record, such as patient demographics, faxes, previous medical records, and radiology results, and assist with communication with other medical facilities through the electronic health record.

11. Reviews sliding scale applications for accuracy. Accurately accounts for fees for service for patients using financial assistance programs.

12. Assist with clinical data outcome reporting and actively participate in quality improvement projects.

13. ADAP enrollment for all qualified patients, depending on site assignment.

14. Other duties as assigned.

Summary of Programs:

Enhanced Care Management

ECM Services:

a. Care Management Services: Oversee care management services, including assessments, care plans, interventions, goal expectations, and coordination, to ensure holistic care.

b. Communication and Collaboration: Ensure effective communication with CHWs, healthcare providers, Partnership Health Plan, and community resources, facilitating seamless transitions and care coordination.

c. Client Progress: Monitor and evaluate program outcomes, identifying areas for improvement and implementing best practices.

CHW Integration & Transitions of Care Services (review of CHW services is required)

CHW Services:

a. Collaboration and Communication: Collaborate with community organizations to ensure seamless transitions are achieved, and care coordination is developed, focusing on the unique short-term needs of clients and developing relationships with Hospitals and community organizations.

b. Care Planning and Coordination: Ensure effective communication and care planning addresses the unique needs of the client post-hospitalization to prevent readmissions and promote preventative care and health equity.

c. Transition Planning: Facilitate smooth transitions to community-based care, addressing social determinants of health and ensuring continuity of care through f/u PCP appointments and community resources.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs other duties as assigned. Ability to work independently and be self-directed and flexible. Ability to perform functions with minimal supervision. Ability to work at a high-volume level of accuracy.

Minimum Requirements:

1. Certified Application Assister strongly preferred.

2. Previous experience in related community work is preferred

3. Experience in an outpatient setting or working with a health clinic is desirable.

4. Experience with the Medi-Cal application process and program, as well as other assistance programs, is preferred.

5. Bilingual (Spanish) strongly desired

6. Knowledge and experience of medical front office duties.

7. Computer literacy and familiarity with fax, copier, and calculator machines.

8. Maintaining good relations with the public and the Health Center staff while working under pressure.

Expectations:

1. Attendance and punctuality are necessary.

2. Ability to work well with a multidisciplinary team.

3. Ability to problem solve and be self-motivated with acute attention to detail.

4. Must commit to excellence and high standards.

5. Must have excellent written and oral skills and strong organizational and analytical skills.

6. Must have the ability to manage priorities and workflow.

7. Required to have versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a positive attitude.

8. Expected to have strong interpersonal skills and the ability to understand and follow written/verbal instructions.

9. Able to work independently with little or no supervision.

10. Required to be able to deal effectively with diverse individuals at all organizational levels.

11. Carry a caseload of 12-18 clients.

Requirements:

1. Community-based work or in-vivo work is required with proper safety precautions.

2. Certification as a CHW (CCHW) or willingness to obtain within 18 months.

3. CPI and CPR within 60 days of hire.

4. Strong communication, interpersonal, and cultural competency skills.

5. Ability to work independently and as part of a team.

6. Basic computer skills and familiarity with electronic health records.

7. Valid driver's license and reliable transportation (if applicable).

Preferred Qualifications:

1. A bachelor's degree in psychology, social work, human services, or a related field.

2. Certified as a CHW (CCHW)

3. Experience working with diverse populations and communities.

4. Knowledge of community resources and services.

5. Familiarity with care management software and technology.

Working Conditions:

1. FQHC clinic, office, and community-based setting with travel to client homes, community organizations, county office, and healthcare providers.

2. When not in clinic, must be Flexible to accommodate client needs, including evenings and weekends.

We Offer:

1. Competitive salary and benefits package.

2. Opportunities for professional growth and development.

3. Collaborative and supportive work environment.

4. The chance to make a meaningful difference in the lives of our patients and community

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)

Ability to Commute:

Sebastopol, CA 95472 (Preferred)

Ability to Relocate:

Sebastopol, CA 95472: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in petaluma, ca

CHW Certified Enrollment Coordinator

Front Office Coordinator, Primary Care, (Petaluma), Full-Time, Days

Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

Front Desk Coordinator

Front Desk Coordinator

Patient Care Coordinator, Cardiovascular Medicine, Multi-Site (Larkspur/Petaluma/Novato), Full-Time, Days

New Patient Referral Coordinator

Community Outreach & Intake Coordinator

Client Services Coordinator

MEDICAL RECEPTIONIST - Front Office Coordinator

PCC - General Offices

Referral Coordinator

Client Care Coordinator (Bilingual Preferred)

Patient Care Coordinator

Front Office Coordinator, Rheumatology, (San Rafael), Full-Time, Days

Engagement Specialist - Davita IKC - Sacramento

Scheduling Coordinator - Oral Surgery

Patient Care Coordinator - Corte Madera

Office Staff

Intake/Medical Record Coordinator (On-Site)

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