Top 15 Customer support & client services managers Jobs in Petaluma, Ca

Membership & Guest Services Manager
STAGS LEAP WINE CELLARS LLC —Napa, CA
- $95,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- AD&D insurance
- Disability insurance
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3d
Assistant Leader, Customer Experience
RH —Corte Madera, CA
- $29 - $41 an hour
- Weekends as needed
- Mid-level
- Mentoring
- Leadership
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Client Services Manager
Senior Helpers North Bay —Santa Rosa, CA
- $28 - $32 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Sales Implementation Supervisor
Abbott Laboratories —Santa Rosa, CA
- $81,500 - $141,300 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Account Manager
Allied Universal —Napa, CA
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Leadership
- AD&D insurance
- Paid holidays
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2d
Leader, Customer Experience
RH —Corte Madera, CA
- $80,000 - $109,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
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FT Service Lead - Sonoma
SPARC —Sonoma, CA
- $21.25 - $26.80 an hour
- Weekends as needed
- Background check
- Sanitation
- HIPAA
- Paid holidays
- Disability insurance
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1d
Call Center Lead
Transdev —San Rafael, CA
- $25 - $27 an hour
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Disability insurance
- Health insurance
Member Services Supervisor
Crunch - Bay Area —Santa Rosa, CA
- $18 - $22 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
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Client Service Manager, Commercial Lines
HUB International —Larkspur, CA
- Online Application
- Microsoft Outlook
- Writing skills
- Office
- Health savings account
- Disability insurance
Wine Club Coordinator
Bricoleur Vineyards —Windsor, CA
- $28 - $30 an hour
- Weekends as needed
- Microsoft Word
- Bar
- Google Workspace
- Health insurance
- Dental insurance
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14d
Client Service Manager - Water/Wastewater
Kennedy/Jenks Consulting —Santa Rosa, CA
- $155,000 - $258,000 a year
- Full-time
- Hybrid work
- Engineering
- Office
- Travel
- Travel reimbursement
- Health savings account
Member Services Supervisor
Active Wellness LLC —Napa, CA
- $20 - $26 an hour
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Service Concierge
Kastner Honda —Napa, CA
- $21 an hour
- Full-time
- Bilingual
- Dealership
- Computer literacy
- Opportunities for advancement
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FT Service Lead - Napa
SPARC —Napa, CA
- $22.25 - $26.80 an hour
- Full-time
- Sanitation
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
6d

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Membership & Guest Services Manager

STAGS LEAP WINE CELLARS LLC
Napa, CA

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Job Details

Full-time
$95,000 - $105,000 a year
3 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Paid sick time

Qualifications

Wine industry
Microsoft Excel
Customer relationship building
Microsoft Outlook
Managing teams in a customer support role
Employee relationship building
Managing hospitality teams
Metrics Reporting
Team development
Hiring
Key Performance Indicators
Professional development support
Team training
Sales management systems proficiency
Leading team collaboration initiatives
Newsletters (communication methods)
Management reporting
Managing projects
CRM system proficiency
Order issue resolution
General management
Analytics

Full Job Description

Description:

Summary of Position: Responsible for the day-to-day operations of Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni membership programs and general customer service. This role develops and manages the Membership & Guest Services team, which delivers outstanding service while driving both wine sales and membership retention.

Classification: Full-Time, Salary/Exempt

Compensation: $95,000 - $105,000/year

Reports to: Director of Membership & Private Client Sales

Essential Duties:

Oversee the Membership & Guest Services team, ensuring they provide exceptional membership and general customer service support for Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni.
Support the team in acquiring new and retaining existing club members through proactive customer engagement, follow-up, and outstanding customer service across all interactions (phone, email, and in-person hosting as needed).
Develop and manage team incentive plans and provide monthly reports to payroll for processing.
Manage the execution of membership releases, including inventory volume planning, Commerce 7 club package setup, member communication, processing, and order resolution.
Oversee the development and distribution of release newsletters, digital newsletters, transactional emails, and membership event emails.
Collaborate closely with the DTC Operations Manager to address membership inventory needs, compliance updates, and pre-release checks.
Ensure all membership information, including collateral and online content, is current and accurate.
Lead the team in delivering exceptional customer service via phone and email, resolving shipping issues for club, tasting room, and web orders. Ensure timely communication with customers regarding delivery exceptions, weather holds, and order delays.
Hire, train, coach, and support the Membership & Guest Services team. Oversee team communication, scheduling, timecard approvals, annual performance reviews, and coordinate team meetings and individual check-ins.
Track and regularly report on membership metrics and key performance indicators.
Maintain regular communication with visitor center teams and management to keep them informed about membership events, release information, and membership incentives.
Partner with Special Events and Hospitality on successful events and promotions.
Complete other assignments and special projects as assigned.

Requirements:

Experience managing a club membership program is required.
Experience in the luxury goods sector is highly desirable.
Strong understanding of wine club membership models and DTC wine shipping best practices.
Exceptional leadership and team management skills with experience in hiring, training, and developing staff.
Strong customer service orientation with a proven ability to resolve issues efficiently and effectively.
Excellent verbal and written communication skills.
Proficiency in using CRM (e.g., Commerce 7) and fulfillment systems.
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Analytical skills to track and report on key performance indicators and membership metrics.
Ability to work collaboratively across departments and build strong relationships with internal and external stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

Medical, Dental, and Vision
Supplemental Insurance available
Employer paid Life, AD&D, and STD
401k Plan w/match
Paid Vacation Time
Paid Sick Time
Opportunity for career advancement and continued education

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Refine Your Search

customer support & client services managers jobs in petaluma, ca

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Assistant Leader, Customer Experience

Client Services Manager

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Account Manager

Leader, Customer Experience

FT Service Lead - Sonoma

Call Center Lead

Member Services Supervisor

Client Service Manager, Commercial Lines

Wine Club Coordinator

Client Service Manager - Water/Wastewater

Member Services Supervisor

Service Concierge

FT Service Lead - Napa

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