Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
The salary range for this opportunity is $130,000 to $150,000.
What You Will Accomplish
Position Summary:
Responsible for maintenance of entire hotel/resort and/or property, including physical buildings, grounds, mechanical, electrical, and HVAC systems. Manages budget, capital expenditure projects, preventative maintenance and energy conservation. Builds and manages teams effectively.
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
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Provides guidance and direction to ensure overall departmental success. Manages subordinate supervisors/lead personnel who supervise team members in the assigned Engineering areas. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Responsible for planning department goals and directing team members to achieve results.
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Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures team members receive any required training or attends mandatory meetings.
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Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
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Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
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Develops, implements and manages the maintenance program. Negotiates maintenance contracts for the property, including structure, grounds and all equipment. Ensures all local, state, and national codes and regulations are met to ensure safety, convenience, and satisfaction of guests and team members and to protect the assets and maintain property in excellent condition. Develops and maintains a preventative maintenance program for guest rooms and equipment.
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Maintain safe environment throughout hotel/resort and/or property for all team members and guests. Acts as the safety coordinator and ensures all emergency equipment and systems are inspected, tested and certified per standards. Provides team members with information about safe use of systems and structures.
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Develops, implements and directs all emergency programs. Ensures inspections are made and equipment is maintained. Conducts drills and ensures compliance with all codes and regulations. Provides team member training and maintains safety records.
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Maintains property's energy conservation program.
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Reviews guest comments related to maintenance and facilities and ensures problems are corrected in a timely manner. Professionally responds to guest requests promptly to ensure high levels of customer satisfaction and quality. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
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Follows all safety policies and procedures. Responds to reports of potential safety issues and proactively takes immediate action to resolve when noted. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel/resort and/or property provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel/resort and/or property's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
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Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Other Responsibilities/Supportive Functions:
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Provides support for special Corporate projects on remodeling projects or capital expenditures.
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Walks through property to visually assess the safe and efficient maintenance and operation of the physical structure of the hotel/resort and/or property, all mechanical, electrical, HVAC systems and property equipment.
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Meets with property General Manager and department heads regularly to determine specific and general maintenance needs. Ensures all needs are addressed on timely basis to ensure safe and efficient use of equipment and energy and mitigate disruption to service and ensure guest satisfaction.
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Ensures adequate inventory of parts, supplies, tools and materials are available to minimize unneeded down time.
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Responds to emergency crisis and ensures operational support areas are covered to provide excellent customer service.
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Notifies management of major system/building problems or failures and unanticipated maintenance needs.
Qualifications (relevant experience, education and training):
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Vocational schooling, military training, certification and/or experience in building related trades required in one or more of the following areas: HVAC, electrical, plumbing, and carpentry. Bachelor’s degree in Engineering/Facility Management desired.
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Five or more years related progressively responsible hotel or building maintenance/facilities management experience with one year as Assistant Director of Engineering in a similar setting.
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Requires ability to manage the department by setting direction, establishing priorities, and allocating resources effectively.
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Requires knowledge and ability to complete reports, financial forecasts and budgets.
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Must have extensive working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs.
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Completes required training as scheduled.
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Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
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Able to use mathematics to solve problems, prepare budgets, conduct analyses and prepare reports.
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Requires strong computer skills including Word, Excel and Energy Management systems.
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Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
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Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Must be able to read and understand blueprints, wiring schematics and technical manuals. Bilingual ability to communicate in Spanish preferred.
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Able to work independently with minimal guidance and as part of a team.
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Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel/resort and/or property. Work schedules will include working on holidays, weekends and alternate shifts.
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Must maintain a clean and appearance and professional demeanor.
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between various property areas. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks often and frequently needs to hear sounds or voices. Balance is frequently required to prevent falling when walking or standing while moving tools and equipment. The team member occasionally pushes and pulls furniture or equipment. Lifting is regularly required to assess or maintain systems or equipment. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The team member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of systems and equipment (including inspection. The team member is required to have visual acuity to perform an activity where the seeing job is at or within arm’s reach when performing mechanical or skilled trades tasks of a non-repetitive nature such as carpentry, painting, mechanics. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat, with temperatures above 100 degrees for periods of more than one hour, while working outside during periods of hot outdoor temperatures or some indoor environments. The team member is subject to hazards which includes proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to chemicals. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts. The team member may be required to wear a respirator at times.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
