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Retail Team Member - 3 Locations

Kilwins Chocolates Franchise
Petoskey, MI

Quick Apply

Job Details

Part-time | Seasonal
From $15 an hour

Benefits

Paid training
Employee discount

Qualifications

Serving
Kitchen health and safety standards
Retail sales transactions
Retail customer service procedures
Food service health code compliance
Food service cleaning
Merchandising
Shelf stocking
Retail merchandising procedures
Cash register operations
Food safety sanitizing procedures
Merchandising display arrangement
Guest rapport building
Entry level
Under 1 year

Full Job Description

Join the Kilwins Retail Team!

Petoskey • Harbor Springs • Kilwins Chocolates Kitchen (KCK)

Part-Time Opportunities | Starting at $15.00/hour + Tips

Looking for a part-time job you'll actually enjoy?

Join a team where you'll receive paid training, earn $15.00/hour plus tips, enjoy a 50% employee discount, and spend your day creating memorable experiences for guests from around the world.

Current Hiring Priorities

Immediate openings for dependable team members 18+ available to work evening closing shifts
Part-time team members with weekend and holiday availability
Seasonal opportunities at our Harbor Springs location

No retail experience? No problem. If you're dependable, enjoy working with people, and are ready to learn, we'll teach you everything you need to succeed.

One Team. Three Unique Locations.

When you join Kilwins, you're joining one retail team serving guests across three Northern Michigan locations.

Kilwins Chocolates Kitchen (KCK) – Petoskey

Our flagship location, where handcrafted chocolates, caramel, brittle, fudge, and other Kilwins favorites are made fresh while welcoming guests from around the world.

Downtown Petoskey

Our historic downtown retail store featuring premium ice cream, handcrafted confections, gifts, and one-of-a-kind guest experiences.

Harbor Springs

Our beautiful seasonal waterfront location, open approximately May through September, serving both our local community and summer visitors.

During the interview process, we'll learn about your availability, interests, and experience to determine the location that's the best fit. Many team members also enjoy opportunities to work at more than one location as business needs change throughout the year.

Who We Are

Since 1947, Kilwins has been creating handcrafted chocolates, premium ice cream, and unforgettable memories for generations of guests.

Our purpose is simple:

Create enjoyment and make people happy.

Whether we're serving a family on vacation, celebrating a birthday, or helping someone pick out the perfect box of chocolates, we believe the little moments matter.

Our team lives by three simple values:

Treat others the way you want to be treated.
Do your best.
Have fun.

If those values sound like a place where you'd enjoy working, we'd love to meet you.

What You'll Do

Every shift is a little different, but you can expect to:

Welcome every guest with a genuine smile.
Scoop premium ice cream and create delicious desserts.
Assist with handcrafted chocolates, fudge, caramel, and other Kilwins favorites.
Share the Kilwins story and confidently recommend products.
Accurately operate the register and process transactions.
Restock merchandise and keep displays looking their best.
Help maintain a clean, organized, and food-safe environment.
Work together with your teammates to create memorable guest experiences.

Who Thrives Here

You'll probably love working at Kilwins if you:

Enjoy staying busy and don't like watching the clock.
Naturally smile and enjoy talking with people.
Take pride in doing things the right way.
Like learning new skills.
Appreciate a workplace where teamwork matters.
Are dependable and show up ready to contribute.
Stay positive—even during the busiest summer days.
Enjoy making someone's day just a little sweeter.

What to Expect

This is an active retail position. Team members should be comfortable:

Standing and walking throughout most of their shift.
Frequently lifting up to 25 pounds and occasionally up to 50 pounds with assistance.
Working in a fast-paced environment, especially during our busy summer season.
Following food safety and cleanliness standards.
Working a flexible schedule based on business needs.

Weekends, evenings, and holidays are an essential part of this position. Our busiest times are when families and visitors are making memories together, so team members should expect to be available during these peak business hours. This is not a Monday–Friday, 9:00 a.m.–5:00 p.m. position.

We're hiring for morning, afternoon, evening, and closing shifts, with immediate opportunities for dependable 18+ evening closers.

Our Promise to You

Starting a new job can feel exciting—and sometimes a little overwhelming. We understand that.

At Kilwins, we're committed to helping every new team member feel welcomed, supported, and set up for success. You'll receive paid training, clear expectations, and encouragement as you learn. We believe great teams are built by treating one another with kindness, sharing knowledge, and celebrating progress along the way.

While every day brings something new, our goal is simple: to create a workplace where people enjoy coming to work, feel proud of what they do, and know they're an important part of creating memorable experiences for our guests.

Why You'll Love Working Here

Starting pay of $15.00/hour plus tips
Paid training
50% employee discount at Kilwins Company Stores
Flexible part-time scheduling
Opportunities to learn new skills and work at multiple locations
Friendly, supportive team environment
Many of our leaders began their careers as Retail Team Members.
Every shift is an opportunity to create memories and make someone's day a little sweeter.

Ready to Join the Sweetest Team in Northern Michigan?

Whether you're looking for your first job, a second job, a seasonal opportunity, or a place to grow your customer service skills, we'd love to meet you.

If you're dependable, enjoy working with people, and want to be part of a team that creates smiles every day, we'd love to hear from you.

Apply today and become part of the Kilwins Retail Team!

Kilwins Chocolates Franchise, Inc. is a smoke-free workplace and an Equal Opportunity Employer.

Quick Apply

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