Top 410 Solutions manager Jobs in Petoskey, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Occupational Therapist (OT)
Powerback Rehabilitation —Petoskey, MI
- $35 - $45 an hour
- Full-time
- Bachelor's degree
- Entry level
- Relocation assistance
- Health insurance
Health and Safety Manager
Votorantim Cimentos —Charlevoix, MI
- From $96,000 a year
- Full-time
- Hybrid work
- Background check
- US work authorization
- Experience equivalent to degree accepted
- Paid parental leave
- Health savings account
Quick Apply
2d
Senior Quality Engineer
EJ —East Jordan, MI
- Engineering
- Mid-level
- Ability to lift 50 pounds
- Wellness program
- Paid parental leave
Quick Apply
Night Audit MOD Position
Petoskey —Petoskey, MI
- $41,000 - $51,000 a year
- Part-time
- Military
- No high school diploma
- Hotel
- Travel reimbursement
- COVID-19 protective measures
Quick Apply
Outside Sales Representative
SPECTRUM —Petoskey, MI
- $27,600 - $45,800 a year
- Weekends as needed
- English
- Mid-level
- Office
- Opportunities for advancement
10d
Pharmacy Technician
SpartanNash Associates, LLC —Boyne City, MI
- Full-time
- Ability to walk for extended periods
- HIPAA
- High school diploma or GED
13d
Licensed Practical Nurse/Licensed Vocational Nurse
E-Solutions IT Services Private Limited —Charlevoix, MI
- $40 an hour
- Rotating weekends
- Background check
- Nursing
- LVN
Quick Apply
6d
Occupational Therapy Assistant (COTA)
Powerback Rehabilitation —Petoskey, MI
- $26 - $33 an hour
- Full-time
- Entry level
- Relocation assistance
- Health insurance
Telecom Utility Construction Foreman
TurnKey Network Solutions —Michigan
- Full-time
- Background check
- Construction site
- CDL A
- Fuel card
- Health savings account
Quick Apply
Estimator - Plumbing & HVAC (Residential Custom Homes)
Precision Plumbing and Heating Systems —Michigan
- $180,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Fuel card
- Health savings account
Quick Apply
7d
Driver - Petoskey - Part Time
Enterprise Mobility —Petoskey, MI
- $13.75 an hour
- Part-time
- 18 years or older
- Customer service
- Driver's License
- Paid time off
- Employee discount
Regional Sales Manager - Rotating Equipment
SPX Flow —Michigan
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Person In Charge
SpartanNash Associates, LLC —Charlevoix, MI
- Full-time
- Ability to walk for extended periods
- Basic math
- High school diploma or GED
Deli/Bakery Manager
SpartanNash Associates, LLC —Charlevoix, MI
- Full-time
- Spanish
- Ability to walk for extended periods
- Mid-level
2d
Sales MIT (In-Home Sales)
All Weather Seal of West Michigan Inc —Petoskey, MI
- $125,000 - $250,000 a year
- Weekends as needed
- Mid-level
- Driver's License
- Mentoring
- Dental insurance
- Paid time off
Quick Apply
14d
Automotive Diagnostics Territory Manager
CAS —Michigan
- $65,000 - $115,000 a year
- Full-time
- ASE Certification
- Mid-level
- 3 years
- Paid training
- Paid holidays
Quick Apply
Health & Safety Manager
St Marys Cement (US) —Charlevoix, MI
- $96,000 - $120,000 a year
- Hybrid work
- Experience equivalent to degree accepted
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Advanced Engineer Support Specialist
Honeywell —Boyne City, MI
- $94,400 - $118,200 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Health savings account
- Paid holidays
6d
Site safety manager
Wolf Line Construction —Boyne City, MI
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Health insurance
- Vision insurance

I want to receive the latest job alert for solutions manager in petoskey, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

solutions manager jobs near petoskey, mi

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

solutions manager jobs in petoskey, mi

Contact Center Team Lead (local only considered)

Occupational Therapist (OT)

Health and Safety Manager

Senior Quality Engineer

Night Audit MOD Position

Outside Sales Representative

Pharmacy Technician

Licensed Practical Nurse/Licensed Vocational Nurse

Occupational Therapy Assistant (COTA)

Telecom Utility Construction Foreman

Estimator - Plumbing & HVAC (Residential Custom Homes)

Driver - Petoskey - Part Time

Regional Sales Manager - Rotating Equipment

Person In Charge

Deli/Bakery Manager

Sales MIT (In-Home Sales)

Automotive Diagnostics Territory Manager

Health & Safety Manager

Advanced Engineer Support Specialist

Site safety manager

I want to receive the latest job alert for solutions manager in petoskey, mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected