REPORTS TO: COMMUNITY MANAGER
The purpose of this job description is to communicate responsibilities and duties associated with the position of ASSISTANT COMMUNITY MANAGER. While the following information should be considered a comprehensive description of this position, it should be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills and physical requirements closely and that you understand by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB SUMMARY: The ASSISTANT COMMUNITY MANAGER is to assist the Community Manager in effectively managing the assigned property. In the manager’s absence, the ASSISTANT COMMUNITY MANAGER will assume all responsibilities associated with accomplishing the property objectives as set forth by the property supervisor and property owner. In addition, the ASSISTANT COMMUNITY MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurately reporting of rents and deposits received.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with Company Policies and Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments.
INCOME COLLECTION
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Maintain accurate resident records. Update on daily basis all rents, deposits and application fees received by residents and applicants. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
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Deposit all monies prior to bank close each day.
RESIDENT RELATIONS
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Maintains positive customer relations attitude.
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Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-ins, move-outs and vacancies when requested.
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Delegates inspections or inspects with resident all move-in/move-outs.
MARKETING
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Must be knowledgeable of all phases of leasing and resident retention.
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Works with lease renewals each month.
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Greets prospective clients, shows property and performs leasing duties as necessary.
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Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
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Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing property and improving resident satisfaction.
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Conducts outreach marketing weekly or as assigned by Community Manager
ADMINISTRATIVE
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Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.
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Organizes and files all applicable reports, leases and paperwork.
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Processes move-ins and move-outs.
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Process all sure deposits.
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Accepts service requests from residents and routes to maintenance for prompt processing.
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Conducts service follow-up with resident when work is completed.
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GENERAL
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Performs any additional duties assigned by Community Manager or Property Supervisor.
Work Hours
40 hours per week that may include holidays or weekends. Overtime must be approved by your supervisor prior to working over 40 hours.
WORKING ENVIROMENT
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Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
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Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (Less than 10% of the time).
QUALIFICATIONS
Position requires at least one year experience in property management. Must have basic computer knowledge.
PHYSICAL REQUIREMENTS
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Stand and walk or sit alternatively depending on specific needs of the day. Estimate 50% of time is spent on feet and 50% sitting at desk.
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Have frequent need (33% to 66% of the time) to perform physical activities:
Bend/Stoop/Squat Pick up litter, filing
Climb Stairs Show and inspect property
Push and Pull Inspect and show property, open and close doors, cabinets
Reach Above Shoulders Inspect property, store/receive supplies or packages
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Constant need to (66% to 100% of the time) to perform the following activities:
Writing/Typing Corporate, inter-office, resident communications
Grasping/Turning Telephone, doorknob use
Finger dexterity Operation of office equipment
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Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. Rare need (less than 1% of the time)
20lbs-25lbs Occasional need (1% to 33% of the time)
Less than 20 lbs. Frequent need (33% to 66% of the time)
Under 10lbs. Constant need (66% to 100% of the time)
VISION REQUIREMENTS
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Constant need (66% to 100% of the time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small details and computer screens.
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Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting property, neighborhood surveys).
HEARING REQUIREMENTS
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Constant need (66% to 100% of the time) to communicate over the telephone and in person with vendors, corporate office staff, residents and prospects.
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SPEAKING REQUIREMENTS
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Constant need (66% to 100% of the time) to communicate over the telephone and in person.
DRIVING REQUIREMENTS
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Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartments, property and surrounding neighborhood, make trips to the bank and courthouse.
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Must have valid driver’s license and automobile insurance.
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Must be able to properly operate a golf cart.
