Position Summary:
This is supervisory case management within the GPCA CUA. CUA Case Management Supervisor supervises the activities of and gives consultation and direction to the case managers engaged in performing a variety of counseling, referral, placement and/or adoptive functions related to services to children and youth in the CUA. The employee has controlling responsibility for the operation of a CUA case management unit and ensures that the unit conforms to standards, regulations and laws of the CUA, GPCA, and city, state and federal agencies. Work includes assigning cases, reviewing case activities, determining training and developmental needs, training employees, reviewing worker performances, and initiating corrective action when necessary.
Contact with individuals, their families, representatives of private and public welfare agencies, representatives of professional and community groups, and the general public as well as supervision of case managers, case aides and other subordinate staff are of major significance to the work. Work is performed under the general supervision of the CUA Case Management Director.
Key Responsibilities:
● Assigns, reviews, and evaluates the activities of a group of vase managers providing services to clients; supervises workers in such functional areas as adoption, foster care, guardianship, purchase of services, counseling and referral, and protective services; trains workers in the problems of adults and children; discusses the appropriate placement and services required; determines whether court action is required; evaluates services provided to individuals by private, public and contracted agencies; reviews the development and implementation of service plans within the service setting.
● Plans, assigns and reviews the activities of a group of case managers performing casework functions within the CUA; recommends changes in practices and procedures to increase operating efficiency and expedite work flow; confers with superiors on policies, rules, and regulations related to social service functions; consults with private and public welfare agency officials on established procedures and problem areas; recommends establishing or modifying current methods and policies; confers with superior on unusual social service problems.
● Screens cases initially to determine level of risk to individual, individual's eligibility for program, and services required; reviews cases for socio-economic, medical, educational, employment and/or other information; assigns cases and meets with appropriate social worker to discuss status of cases, problems encountered, basis for actions, and alternative solutions; reviews and discusses progress, reviews workers' reports; provides supportive liaison services and assistance when required; reviews recommendations for case closings and transfers; evaluates workers' performance.
● Trains case managers in social work techniques and methodologies; orients workers with appropriate laws, policies, regulations and procedures; evaluates worker development, performance and problem areas to determine training needs; takes corrective action where
necessary.
● Communicates with other public and private agencies and institutions to exchange information and develop resources; prepares correspondence; answers inquiries relating to services and clients.
● Performs related work as required.
● Other duties as assigned.
Qualifications:
Education:
● Completion of a Master’s Degree in Social Work or related field, including but not limited to sociology, psychology, counseling, criminal justice, education, divinity, or public health administration.
Candidates with a degree in an unrelated field require a minimum of four years’ experience working in child, youth, and family serving systems and an approved waiver from the Philadelphia Department of Human Services.
● Any equivalent combination of education and experience determined to be in accordance with Philadelphia Department of Human Services requirements.
Experience:
● Three years of social work supervising experience, preferably in the field of child welfare.
● Three years of direct social work experience, one of which has been at the full performance level in child welfare.
Physical and Medical Requirements:
● Ability to physically perform the duties and to work in the environmental conditions required of this position.
Licenses, Registrations, and/or Certificates:
● Possession of a valid, proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment.
Skills & Competencies:
○ Child Welfare Case Management & Program Administration
○ Staff Supervision, Training & Performance Evaluation
○ Risk Assessment, Crisis Intervention & Case Planning
○ Interagency Collaboration, Policy Compliance & Resource Coordination
Preferred Qualifications:
Knowledge of:
● Principles, practices and techniques of social work as applied to the CUA case management function
● Supervisory methods and techniques
● Principles, practices and policies of social service administration
● Principles, practices and procedures for social service program planning and evaluation within child
welfare
● Administrative principles, policies and procedures governing social services as applied to child welfare
● Legal provisions and regulations applicable to the delivery of social services within child welfare
● The principles, practices, techniques, literature and current developments in the field of social service planning within child welfare
● The functions and resources of public and private social welfare and related agencies providing services to individuals within child welfare
● Current social, economic, environmental and health problems affecting the clients
● Social and environmental factors which result in the need for placement or institutionalization of individuals
● Behavioral science concepts and principles, as they relate to supervision of a group of case managers and other subordinate staff
● The principles and practices of administrative organization and management and its applications in resolving a variety of operational and administrative problems
● Proficiency in English
Ability to:
● Plan, organize and coordinate the activities of a group of case managers in child welfare
● Apply behavioral science concepts and principles in the supervision of a group of case managers
● Evaluate social service programs and make recommendations to improve effectiveness of operations
● Effect sound management practices in the administration of social service programs
● Analyze and resolve complex social work situations and make sound recommendations consistent with social work principles and CUA policies
● Exercise judgment and discretion in applying and interpreting policies and procedures consistent with the overall policy and objectives of programs
● Interpret and explain program function, goals and objectives
● Establish and maintain effective working relationships with representatives of private and public agencies, the judiciary, civic groups, associates and the general public
● Present ideas effectively, both orally and in writing
● Prepare and analyze reports pertaining to social service programs
Working Conditions:
● Office-based role with standard business hours.
● May require occasional extended hours during audit periods or onboarding cycles.
● Ability to sit, stand, and lift file boxes up to 25 lbs.
Benefits:
● Competitive salary commensurate with experience
● Health, dental, and vision insurance
● Generous PTO and holidays
● 403(b) retirement plan with employer contribution
● Professional development support
Equal Opportunity Statement:
GPCA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Acknowledgement:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the role.
Statement:
All positions are contingent upon the successful completion and passing of required background checks and a health assessment prior to employment, including education verification, employment history, and vehicle and traffic history (PA Driver Information or other state driver information if applicable)
Pay: $73,500.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- social work supervising : 3 years (Required)
Work Location: In person
