Top 4983 Customer experience manager Jobs in Philadelphia, Pa

Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
District Managers
PARADE MANAGEMENT LLC —Cherry Hill, NJ
- $60,000 - $65,000 a year
- Full-time
- 18 years or older
- Customer service
- English
Quick Apply
Associate Restaurant Manager
Taco Bell —Philadelphia, PA
- Sales
- Cooking
- Mid-level
Quick Apply
Associate Restaurant Manager
Taco Bell —Philadelphia, PA
- Sales
- Cooking
- Mid-level
Quick Apply
Operational Readiness Project Manager
CAI —Philadelphia, PA
- $140,000 - $175,000 a year
- Overtime
- Hybrid work
- Bachelor of Science
- English
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Restaurant General Manager
Taco Bell —Philadelphia, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Restaurant General Manager
Taco Bell —Philadelphia, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Shift Managers
PARADE MANAGEMENT LLC —Philadelphia, PA
- $16.00 - $16.50 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
Quick Apply
Restaurant General Manager
Taco Bell —Philadelphia, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Associate Restaurant Manager
Taco Bell / KFC —Bala-Cynwyd, PA
- Sales
- Cooking
- Mid-level
Quick Apply
Restaurant General Manager
Taco Bell / KFC —Bala-Cynwyd, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Restaurant General Manager
Taco Bell / KFC —Glenolden, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Field Manager - SIS
Skanska USA —Conshohocken, PA
- Full-time
- Background check
- 7 years
- OSHA
- Dental insurance
- 401(k)
Associate Restaurant Manager
Taco Bell / KFC —Glenolden, PA
- Sales
- Cooking
- Mid-level
Quick Apply
Senior Project Manager - SIS
Skanska USA —Conshohocken, PA
- Full-time
- Background check
- 3 years
- Supervising experience
- Dental insurance
- 401(k)
Assistant Center Manager - Aston, PA
The UPS Store —Aston, PA
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
Quick Apply
General Manager
Xponential Fitness —Philadelphia, PA
- Weekends as needed
- Writing skills
- Mid-level
- Supervising experience
Quick Apply
Lead Access Control / Low Voltage Technician / MAG Lock + Strike Installs - $40/hr
BridgeCable.com —Willow Grove, PA
- $40 an hour
- Overnight shift
- Clean driving record
- Pass drug screening
- Mid-level
- Paid training
- Fuel card
Quick Apply
10d
Restaurant General Manager
Taco Bell / KFC —North Wales, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Associate Restaurant Manager
Taco Bell / KFC —Wilmington, DE
- Sales
- Cooking
- Mid-level
Quick Apply

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Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)

Independence Blue Cross -
Philadelphia, PA

Apply Now

Job Details

Qualifications

Staff supervision
Team leadership
General management

Full Job Description

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve. If this describes you, we want to speak with you.

The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally, and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals.

Responsibilities:

Supervises and implements departmental functions, policies, and procedures with all internal and external contacts.
Evaluates effectiveness and efficiency of operational areas and acts to reallocate resources as necessary.
Creates and implements programs to enhance the level of service provided to customers.
Communicates, implements, and interprets corporate and departmental policies and procedures.
Maintains department standards to ensure optimal customer support.
Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
Provides technical expertise related to job unit function.
Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
Coordinates departmental functions with all internal and external contacts.
Compiles and prepares required data for report information pertaining to unit.
Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt, and courteous manner.
Serves as the next level contact for problems/issues that staff cannot resolve.
Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.
Encourages the professional progression of staff through Performance Management, coaching and counseling.
Establishes appropriate goals and performance standards and makes recommendations for career path of staff.
Ensures that department systems and supports are operational.
Performs all other appropriate responsibilities and duties as assigned.
.

Education

Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience.

Experience

(5) years of related insurance operations experience.

Behavioral health experience preferred, but not required
The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
Demonstrated time management skills.

Knowledge, Skills, and Abilities

Must have the ability to manage organize, plan, and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth.
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Exposure to an operations service's environment is highly recommended.
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills.
10% travel required to vendor sites.
Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift).

Hybrid

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

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Refine Your Search

customer experience manager jobs in philadelphia, pa

Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)

District Managers

Associate Restaurant Manager

Associate Restaurant Manager

Operational Readiness Project Manager

Restaurant General Manager

Restaurant General Manager

Shift Managers

Restaurant General Manager

Associate Restaurant Manager

Restaurant General Manager

Restaurant General Manager

Field Manager - SIS

Associate Restaurant Manager

Senior Project Manager - SIS

Assistant Center Manager - Aston, PA

General Manager

Lead Access Control / Low Voltage Technician / MAG Lock + Strike Installs - $40/hr

Restaurant General Manager

Associate Restaurant Manager

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