Top 298 Customer relations representative Jobs in Philadelphia, Pa

Patient Services Representative I
GSPP Rehabilitation —Philadelphia, PA
- Full-time
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Clinic
Partner Relations Customer Service Representative
Roadrunner Transportation Services, Inc. —Philadelphia, PA
- $19 - $20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Quick Apply
1d
Surgical Services Associate - Surg Outpt SONC-HUP
Penn Medicine —Philadelphia, PA
- Full-time
- Surgery
- Mid-level
- Outpatient experience
- Tuition reimbursement
Quick Apply
Partner Relations Customer Service Representative
Roadrunner Freight —Philadelphia, PA
- $19 - $20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
9d
Patient Ambassador
GSPP Rehabilitation —Philadelphia, PA
- Part-time
- HIPAA
- High school diploma or GED
- Rehabilitation center
13d
Account Representative - State Farm Agent Team Member
Jay Ems - State Farm Agent —Bensalem, PA
- $60,000 - $80,000 a year
- Full-time
- High school
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Surgical Services Associate - Neurosurgery PMC
Penn Medicine —Philadelphia, PA
- Full-time
- Surgery
- Mid-level
- Outpatient experience
- Tuition reimbursement
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Ashlee Biondo - State Farm Agent —Horsham, PA
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Patient Relations Coordinator (casual part-time)
Nemours —Wilmington, DE
- Part-time
- High school diploma or GED
- Children
- Communication skills
13d
Account Representative - State Farm Agent Team Member
Robert Hoffman - State Farm Agent —Philadelphia, PA
- $50,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- 401(k)
Quick Apply
Insurance Account Representative - State Farm Agent Team Member
Stalin Vasquez - State Farm Agent —Philadelphia, PA
- $45,000 - $85,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Paid time off
Quick Apply
Product Technical Support Representative
Avantor —Radnor, PA
- $56,500 - $90,850 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
6d
Surgical Services Associate - Surgery Thoracic Surgery HUP
Penn Medicine —Philadelphia, PA
- Full-time
- Surgery
- Mid-level
- Outpatient experience
- Tuition reimbursement
Quick Apply
Account Representative - State Farm Agent Team Member
Chris Giunta - State Farm Agent —Philadelphia, PA
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Paid time off
- Opportunities for advancement
Quick Apply
Surgical Services Associate
Penn Medicine —Radnor, PA
- Full-time
- Surgery
- Mid-level
- Outpatient experience
- Tuition reimbursement
Quick Apply
Social Work Services Manager 2
City of Philadelphia —Philadelphia, PA
- $62,763 - $80,697 a year
- Online Application
- Background check
- Adults
- Mid-level
- Paid parental leave
- Paid holidays
Property Clerk - The INN
Project Home —Philadelphia, PA
- $19.68 an hour
- Full-time
- Computer literacy
- Residential
- Administrative experience
- Paid parental leave
- Disability insurance
Quick Apply
Account Representative - State Farm Agent Team Member
Stalin Vasquez - State Farm Agent —Philadelphia, PA
- $45,000 - $75,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Chuck Mcaveney - State Farm Agent —Philadelphia, PA
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Surgical Services Coordinator - Cardiac Surgery HUP
Penn Medicine —Philadelphia, PA
- Full-time
- Surgery
- 5 years
- Medical office experience
- Tuition reimbursement
Quick Apply

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Patient Services Representative I

GSPP Rehabilitation -
Philadelphia, PA

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

JOB SUMMARY
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
- Instruct patients to complete documents and forms such as intake and insurance forms.
- Schedule, cancel and confirm patient appointments.
- Compile, record and archive medical charts, reports, and correspondence with confidentiality.
- Operate telephones and direct calls, emails and documents to appropriate staff.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
- Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
- Clean and organize work area and disinfect equipment after treatment
- Participate in daily log recording as required per site.
- Change linens, such as bed sheets and pillow cases.
- Contribute to a creative culture of daily continuous improvement
ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
  - Essential Accountabilities
    
    Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
    
    Is professional in all actions and appearance
    
    Ensure compliance with regulatory parameters
    
    Uses resources wisely – as if they were one’s own.
    
    Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
    
    Demonstrates a personal commitment to ensuring a clean and safe working environment.
    
    Anticipates patients’/customers’ needs and acts accordingly.
    
    Works to enhance patient satisfaction
    
    Assist patients and families
    
    Analyzes problems from the customers’ point of view.
    
    Honors patient/customer/employee confidentiality.
    
    Seeks feedback on how to improve performance and offers constructive feedback, as well.
    
    Applies learning for improved performance.
    
    Presents self professionally & demonstrates professional behavior during interactions with others
    
    Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
    
    Customer Service Skills
    
    Utilizes AIDET principles to enhance communication.
- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
  - Patient Care Providers
    
    Participates in Entity and Department wide initiatives for Patient /Employee safety
    Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
    
    Validation of annual competencies required for the position
- OPERATIONS
  - Essential Accountabilities
    
    Scheduling Functions
    
    Patient Identification
    
    Pre-Reg/Registration-Patient Information Updates
    
    Check-in Process
    
    Check-out Process
    
    Cash Collection
    
    Reconciliation and deposit.
    
    Insurance Verification Process
    
    Email
    
    Management of Medical Records
    
    Financial Counselor
    
    Department Productivity and goals (site specific)
    
    Site Opening Function
    
    Site Closing Function
    
    Ability to Multi-Task
    
    Understanding Clinical Work Processes
    
    Attendance/Time Management
    
    Involvement in Departmental Meetings
    
    Personal Impact
    
    Health System ID is worn in accordance to GSPP policy
    
    Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
    
    Flexible and readily adopts new processes and engages in practice operation changes
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    
    High School Diploma required
    
    Associate's Degree preferred
  - Work Experience
    
    Previous healthcare experience preferred
  - Licenses / Certifications
    
    IDX Certification required
    
    Sunrise Billing system certification may be required

Location: GSPP Rehabilitation · Univ City GSPP OP - Physical Therapy
Schedule: Full Time (40 hrs/wk), Day / Evening Shift, Varies

Apply Now

Refine Your Search

customer relations representative jobs in philadelphia, pa

Patient Services Representative I

Partner Relations Customer Service Representative

Surgical Services Associate - Surg Outpt SONC-HUP

Partner Relations Customer Service Representative

Patient Ambassador

Account Representative - State Farm Agent Team Member

Surgical Services Associate - Neurosurgery PMC

Customer Relations Representative - State Farm Agent Team Member

Patient Relations Coordinator (casual part-time)

Account Representative - State Farm Agent Team Member

Insurance Account Representative - State Farm Agent Team Member

Product Technical Support Representative

Surgical Services Associate - Surgery Thoracic Surgery HUP

Account Representative - State Farm Agent Team Member

Surgical Services Associate

Social Work Services Manager 2

Property Clerk - The INN

Account Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Surgical Services Coordinator - Cardiac Surgery HUP

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