Top 544 Customer support associate Jobs in Philadelphia, Pa

Patient Engagement Associate
Penn Medicine —Philadelphia, PA
- Full-time
- Remote
- Medical office experience
- High school diploma or GED
- Computer skills
- Tuition reimbursement
Quick Apply
Customer Service Associate
Wawa, Inc. —Philadelphia, PA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Pharmacy Customer Service Associate
Walgreens —Philadelphia, PA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Call Center Associate
QUALITY COMMUNITY HEALTH CARE INC —Philadelphia, PA
- $17 - $19 an hour
- 8 hour shift
- High school diploma or GED
- Typing
- In-person
- Disability insurance
- Health insurance
Quick Apply
Customer Service Associate
Walgreens —Philadelphia, PA
- $15.00 - $17.50 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Seasonal Full-Time Cashier & Customer Service Associate
Ikea us —Philadelphia, PA
- $17.50 an hour
- Temporary
- Background check
- Entry level
- Paid parental leave
- Paid holidays
9d
Customer Service Associate - Temporary
Walgreens —Philadelphia, PA
- $15.00 - $17.50 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
11d
Sales Support Associate II
Coach —Philadelphia, PA
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Nuuly Customer Success Associate (Full-Time, Sunday-Thursday 6AM - 2PM EST)
Nuuly —Abington, PA
- $15 an hour
- Part-time
- Remote
- Entry level
- Health insurance
- Dental insurance
Customer Service Associate II
Dollar Tree —Philadelphia, PA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Associate
WHSmith North America —Philadelphia, PA
- $20.18 an hour
- Part-time
- English
- Criminal background check
- In-person
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Philadelphia, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Guest Service Associate
European Wax Center -- Philadelphia, Midtown Village PA —Philadelphia, PA
- Part-time
- High school diploma or GED
- 1 year
- Leadership
- Paid training
- Health insurance
Quick Apply
Customer Relationship Manager/Associate Agency Representative (Wayne, PA)
Apogee Insurance Group —Wayne, PA
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Account Associate, Provider
Datavant —Philadelphia, PA
- $65,000 - $73,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Customer Service Associate
Dollar Tree —Philadelphia, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate at Penn's Landing
WHSmith North America —Philadelphia, PA
- $18.54 - $23.63 an hour
- Part-time
- English
- Criminal background check
- 1 year
- Paid parental leave
- Disability insurance
Customer Service Call Center Associate
DIRECT MOBILE DENTAL SERVICES INC —Bala-Cynwyd, PA
- $18 - $24 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick Apply
4d
Retail Customer Service Associate
FedEx Office —Willow Grove, PA
- $18.35 - $21.57 an hour
- Full-time
- Maintenance
- High school diploma or GED
- Project management
- Health insurance
- Dental insurance
4d
Operations Support Associate - Courier
Ricoh —Philadelphia, PA
- Overtime
- Customer service
- Computer literacy
- Office
3d

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Patient Engagement Associate

Penn Medicine -
Philadelphia, PA

Quick Apply

Job Details

Full-time

Benefits

Tuition reimbursement

Qualifications

High school diploma or GED

Full Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity/Unit: CPUP - Access Center - Various Departments

Location: Remote

Shift: Full Time - Day Shift; Monday-Friday from 7am and 6pm; depending on the departments you are paired with

Summary:

The Access Services Associate (ASA) is a call center-based customer service position supporting Penn Medicine ambulatory practices. This phone based, high volume role supports several types of patient interactions including registration, appointment scheduling, referrals and pre-authorizations. The position requires superior and compassionate customer service skills with a focus on Productivity to satisfy financial and operational targets of the Health System. This is primarily a Work from Home position This position requires the agent to learn and execute several protocols for a limited number of UPHS Departments.

Responsibilities:

Strives to understand and anticipate patient needs to improve the patient encounter and overall Penn Medicine experience, manages service recovery efforts when needed, enlisting management assistance as appropriate.
Answer phones supporting Access Center SL goals and follow department protocols to manage patient requests. Communicate patient need by thoroughly completing encounter documentation, taking detailed notes and route appropriately through EMR.
Complete call processing in an efficient manner; remain aware of call volumes and Service Level performance (when notified); work as part of the team to handle the call volumes.
Schedule patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments.
Communicates with patients by using the AIDET model (Acknowledge, Introduce, Duration, Explanation and Thank You) and keeps manager aware of potential issues as they arise.
Issues referrals for patients as required and as per protocol.
Maintain knowledge of basic medical terminology, Computer and EMR skills.
Ensure patients are well prepared for their visit by accurately scheduling with the appropriate physician and specialty. Accurately communicate and set patient expectations in a clear, empathetic manner to help ensure they arrive for their appointment with all pertinent information and care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation.
Coordinates clinical and administrative aspects of the new patient scheduling encounter.
May Assist with some Computer and System setup for Telemed Patient.
Explain the functionality on the MyPennMedicine App.
Perform within the expected outcome of the Automated Call Distribution (ACD) environment.
Solves telephone issues and timely reports problems related to volume to manager.
Follow established downtime procedures for registration.
As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling.
Financial:
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
Other/Regulatory
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)
Flexible and readily adopts new processes and engages in practice operation changes.

Education or Equivalent Experience:

H.S. Diploma/GED (Required)
3+ years medical office experience, or customer service experience is preferred.
A degree may be considered in lieu of experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Quick Apply

Refine Your Search

customer support associate jobs in philadelphia, pa

Patient Engagement Associate

Customer Service Associate

Pharmacy Customer Service Associate

Call Center Associate

Customer Service Associate

Seasonal Full-Time Cashier & Customer Service Associate

Customer Service Associate - Temporary

Sales Support Associate II

Nuuly Customer Success Associate (Full-Time, Sunday-Thursday 6AM - 2PM EST)

Customer Service Associate II

Customer Service Associate

Customer Service Associate I

Guest Service Associate

Customer Relationship Manager/Associate Agency Representative (Wayne, PA)

Account Associate, Provider

Customer Service Associate

Customer Service Associate at Penn's Landing

Customer Service Call Center Associate

Retail Customer Service Associate

Operations Support Associate - Courier

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