Top 134 Data & technical business analysts Jobs in Philadelphia, Pa

Contact Center Analytics Developer
Ascensus —Dresher, PA
- $55,000 - $100,000 a year
- Online Application
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
5d
Data Analyst II
Children’s Hospital of Philadelphia —Philadelphia, PA
- $92,100 - $117,400 a year
- Full-time
- Mid-level
- Office
- Master's degree
Quick Apply
9h
Data and Information Analyst (Court Clinic)
PMHCC Inc. —Philadelphia, PA
- $59,116.80 a year
- Full-time
- Computer Science
- System design
- Mid-level
Quick Apply
Data Analyst
BrainDo —Philadelphia, PA
- Email
- Writing skills
- Research
- Analysis skills
Research Analyst I
Temple University —Philadelphia, PA
- $41,250 - $56,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- Master's degree
- SQL
- Paid holidays
- Health insurance
Data Analyst
On Line Design, Inc. —Bristol, PA
- $30 - $34 an hour
- Full-time
- Microsoft Access
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Data Analyst and Innovation Specialist
Episcopal Community Services —Philadelphia, PA
- $65,000 - $73,000 a year
- Weekends as needed
- Hybrid work
- CRM software
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Business Analyst
Contact Government Services, LLC —Philadelphia, PA
- $60,000 - $110,000 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply
Business Intelligence Developer
Philadelphia Gas Works —Philadelphia, PA
- Full-time
- Computer Science
- Bachelor of Science
- Research
- Free parking
- Commuter assistance
Data Reporting & Query Analyst
Community College of Philadelphia —Philadelphia, PA
- $54,498 - $84,000 a year
- Full-time
- Mid-level
- Office
- Master's degree
- Disability insurance
- Health insurance
6d
Business Analyst
City of Philadelphia —Philadelphia, PA
- $75,000 - $85,000 a year
- Email
- Background check
- Computer Science
- Research
- Wellness program
- Paid holidays
Quick Apply
Sr. Business Analyst
Community Behavioral Health. —Philadelphia, PA
- $80,000 a year
- Full-time
- Customer service
- 5 years
- Analysis skills
- Wellness program
- Commuter assistance
Quick Apply
BUSINESS ANALYST
Netresolute —Philadelphia, PA
- Mid-level
- SQL
Business Analyst - UAT Tester
PMA Companies —Blue Bell, PA
- Computer literacy
- Mid-level
- Office
6d
Business Systems Analyst - Remote
MEI Rigging & Crating LLC —Morrisville, PA
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
BCT Partners – Head Start Data Analyst
BCT Partners, LLC —Philadelphia, PA
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Technical Business Analyst
IntegriChain —Philadelphia, PA
- Full-time
- Mid-level
- Office
- SQL
- Paid parental leave
- Health insurance
Quick Apply
Business Analyst
ConcertAI —Philadelphia, PA
- Bachelor of Science
- HIPAA
- Mid-level
Quick Apply
Data Analyst, Enterprise Reporting & Analytics
The Board of Pensions of the Presbyterian Church —Philadelphia, PA
- Online Application
- 5 years
- Office
- SQL
- Paid holidays
- Disability insurance
BI Analytics Developer
Morgan Lewis —Philadelphia, PA
- Online Application
- Hybrid work
- Computer Science
- Mid-level
- 3 years

I want to receive the latest job alert for data & technical business analysts in philadelphia, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

data & technical business analysts jobs near philadelphia, pa

Data Analyst jobs in Philadelphia, PA

Business Analyst jobs in Philadelphia, PA

Senior Business Analyst jobs in Philadelphia, PA

Senior Data Analyst jobs in Philadelphia, PA

Technical Analyst jobs in Philadelphia, PA

Business Analyst jobs in Blue Bell, PA

Business Intelligence Developer jobs in Philadelphia, PA

Reporting Analyst jobs in Philadelphia, PA

Research Analyst jobs in Philadelphia, PA

Head Of Data jobs in Philadelphia, PA

Data Analyst jobs in Albany, NY

Data Analyst jobs in Wilmington, NC

Work From Home Data Entry jobs in Louisville, KY

Market Research Analyst jobs in Los Angeles, CA

Data Analyst jobs in King Of Prussia, PA

Data Analyst jobs in Wilmington, DE

Business Analyst jobs in Oklahoma

Business Analyst jobs in Fremont, CA

Business Analyst jobs in Knoxville, TN

Healthcare Data Analyst jobs in Massachusetts

Contact Center Analytics Developer

Ascensus -
Dresher, PA

Apply Now

Job Details

Full-time
$55,000 - $100,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Performance dashboard reports
Performance monitoring
Data integrity assurance
Dashboard development
Customer behavior analysis
Data visualization software proficiency
Defect resolution root cause analysis
Data validation techniques
Call center experience
Business intelligence report generation
Dashboard creation support
Maintaining data pipelines
Data integrity and documentation
Collaboration with product development teams
Business intelligence tools
Data quality monitoring
Data access controls implementation
Access control management
Metadata
Root cause analysis
Achieving project delivery timelines
Production troubleshooting

Full Job Description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

Ascensus is building an analytics capability to convert customer interactions into objective measures of organizational performance and customer experience. The Contact Center Analytics (Nexidia) Developer design, configure, and support analytics capabilities within NICE CXone Interaction Analytics. In this role, you will build and maintain the categories, rules, phrase libraries, workspaces, dashboards, and reporting structures that help the business better understand customer interactions and identify operational improvement opportunities. This position does not perform IVR development, but partners closely with IVR/IVA developers to ensure analytics and reporting requirements are supported.

Section 2: Job Functions, Essential Duties and Responsibilities

Executes platform administration and reporting delivery to enable consistent, decision-ready customer analytics.
Partners with Operations, Quality, Product, and Technology to translate questions into scalable analytics.
Builds reporting views and dashboards that help stakeholders monitor trends, investigate root causes, and act on customer interaction data.
Configures and maintains NICE CXone Interaction Analytics assets including categories, rules, phrase libraries, datasets, workspaces, dashboards, and filters.
Performs validation, tuning, and troubleshooting to improve the reliability and performance of analytics outputs.
Supports governance, documentation, and quality standards for analytics configurations, taxonomies, and reporting assets.
Coordinates and validates end-to-end data flows required for analytics and reporting across the CXone ecosystem (metadata, recordings, attributes, analytics outputs); monitor data completeness and platform health.
Validates outcomes with business and technology owners (CX and contact-volume impact) and identifies opportunities to automate and standardize reporting and monitoring.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision

Section 3: Experience, Skills, Knowledge Requirements

CXone / Nexidia Analytics Administration: Hands-on experience with NICE CXone Interaction Analytics/Nexidia, including configuration of categories, rules, phrases, workspaces, or dashboards.
Reporting, Dashboards & Monitoring: Ability to build and maintain recurring dashboards, reports/scorecards, and standardized monitoring with clear filters/prompts and reliable outputs.
Insight Storytelling & Stakeholder Partnership: Able to clarify the question, translate it into measures, and deliver decision-ready readouts (what changed, who is impacted, why it matters, and recommended actions).
Contact Center Analytics Domain Knowledge: Understanding of contact center operations and measures (call drivers, repeat contacts, handle time, transfers/escalations, quality, sentiment) and how analytics supports cost-to-serve and CX outcomes.
Data Pipelines & Production Support: Ability to validate analytics data flows (metadata, recordings, attributes), troubleshoot data gaps/refresh failures/permission issues, perform root-cause analysis, and coordinate fixes with internal IT teams and NICE support.
Security & Sensitive Data Handling: Familiarity with role-based access controls and least-privilege principles when working with recordings, transcripts, and other sensitive customer data.
Analytics Tools: Strong Excel (analysis, pivots, data cleansing); experience with Power BI and/or SQL preferred.
Prioritization & Delivery: Ability to manage competing reporting/analytics work, communicate trade-offs, and deliver on committed timelines.
3+ years in contact center analytics/reporting, business analysis, quality analytics, or related roles; contact center technology experience preferred.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

The national average salary range for this role is $55K-100K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Apply Now

Refine Your Search

data & technical business analysts jobs in philadelphia, pa

Contact Center Analytics Developer

Data Analyst II

Data and Information Analyst (Court Clinic)

Data Analyst

Research Analyst I

Data Analyst

Data Analyst and Innovation Specialist

Business Analyst

Business Intelligence Developer

Data Reporting & Query Analyst

Business Analyst

Sr. Business Analyst

BUSINESS ANALYST

Business Analyst - UAT Tester

Business Systems Analyst - Remote

BCT Partners – Head Start Data Analyst

Technical Business Analyst

Business Analyst

Data Analyst, Enterprise Reporting & Analytics

BI Analytics Developer

I want to receive the latest job alert for data & technical business analysts in philadelphia, pa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected