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Billing Agent (Contract)

Backpack Healthcare -
Philadelphia, PA

Quick Apply

Job Details

Contract
$20 an hour
1 day ago

Qualifications

Availity
Health insurance authorizations
Managing customer accounts
Google Workspace
Microsoft Excel
Patient question and concern management
Email customer support
Phone communication
Medical insurance coverage verification
5 years
Health insurance customer support
Mid-level
eClinicalWorks
Managing clients in a customer support role
Clinical data entry
Medical billing and coding communication with insurance companies
Data verification
Organizational skills
Relationship management
Customer support
Productivity software
Cross-functional collaboration
Managing patient records
Account management
Communication skills
Technical Proficiency
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Billing Agent

Remote | Part-Time $20/hour (6-month contract)

Help Make Healthcare More Accessible

At Backpack Medical Group, we're passionate about creating a seamless healthcare experience for every patient. Behind every successful appointment is a dedicated Billing Agent ensuring insurance information is accurate, benefits are verified, and patients receive exceptional support.

If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to meet you!

What You'll Do

As a Billing Agent, you'll play a critical role in supporting our patients and clinical teams by ensuring insurance and billing information is complete before appointments.

Your responsibilities will include:

✅ Contacting patients by phone, email, and text to collect missing insurance information
✅ Verifying insurance eligibility and benefits using Waystar, Availity, insurance portals, and other payer resources
✅ Confirming network participation, behavioral health coverage, and authorization requirements
✅ Communicating directly with insurance carriers when additional information is needed
✅ Documenting all insurance verification details accurately within patient records
✅ Assisting commercial patients with adding payment methods and completing Financial Responsibility Forms before their first appointment
✅ Delivering outstanding customer service while helping patients navigate insurance and billing questions

What Success Looks Like

We're looking for someone who takes pride in accuracy, efficiency, and creating a positive patient experience.

You'll be successful by:

Responding to insurance information requests within 24 hours
Maintaining a 98%+ accuracy rate when verifying insurance benefits
Verifying eligibility for 100% of scheduled daily appointments
Providing a patient experience that earns 90%+ satisfaction ratings
Keeping patients informed during calls and minimizing hold times

What We're Looking For

Soft Skills

✨ Strong technical aptitude and ability to quickly learn new systems
✨ Excellent communication skills across phone, email, and text
✨ Exceptional customer service mindset with genuine empathy for patients
✨ Highly organized with outstanding attention to detail
✨ Collaborative team player who enjoys working across departments
✨ Results-driven with a sense of urgency and ownership
✨ Comfortable adapting in a fast-growing healthcare organization

Preferred Experience

✔️ 5+ years of experience in Customer Support, Customer Success, Account Management, Relationship Management, healthcare operations, or a similar role
✔️ Experience working with insurance verification and patient billing processes
✔️ Google Workspace and Microsoft 365 proficiency
✔️ Strong Excel and reporting skills
✔️ Experience with Waystar, Availity, eClinicalWorks, or NICE inContact is a plus
✔️ Accurate data entry and documentation skills

Why Join Backpack Medical Group?

Make a meaningful impact on patients every day
Enjoy the flexibility of working remotely
Join a growing organization where your contributions matter
Work alongside a collaborative, mission-driven team
Grow your career while helping improve access to quality healthcare

If you're passionate about customer service, love solving problems, and enjoy working in healthcare operations, we'd love to hear from you. Apply today and help us create a better healthcare experience for every patient!

Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.

Quick Apply

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data entry remote jobs in philadelphia, pa

Billing Agent (Contract)

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Associate Global Study Coordinator

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Regional Clinical Development Manager - PA, NJ, NYC - Remote, USA

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