IT Help Desk Technician | Desktop Support | Microsoft 365
The Behavioral Wellness Center at Girard —Philadelphia, PA
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- Microsoft Outlook
- Health insurance
Quick Apply
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IT Help Desk Technician | Desktop Support | Microsoft 365

The Behavioral Wellness Center at Girard -
Philadelphia, PA

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health insurance

Qualifications

IT department experience

Full Job Description

IT Help Desk Technician | Desktop Support | Information Technology | Healthcare IT

Location: Philadelphia, PA
Department: Information Technology & Telecommunications
Job Type: Full Time | Exempt
Schedule: Monday through Friday | Day Shift (Occasional evenings, weekends, and holidays as needed)
Work Setting: Fully Onsite

About Us

The Behavioral Wellness Center at Girard is one of Philadelphia's leading providers of behavioral health, psychiatric, and addiction recovery services. Our Information Technology team plays a vital role in supporting the technology infrastructure that keeps our clinical and business operations running efficiently.

We are seeking a motivated IT Help Desk Technician to provide first-level technical support for employees across the organization. This position offers the opportunity to work in a fast-paced healthcare environment while supporting the systems that help deliver quality patient care.

Overview

As an IT Help Desk Technician, you will serve as the primary point of contact for employees experiencing hardware, software, Microsoft 365, networking, and technology-related issues. You will troubleshoot technical problems, install and maintain equipment, manage user accounts, document support requests, and ensure timely resolution of IT incidents.

This position is ideal for candidates with experience in Help Desk Support, Desktop Support, Technical Support, Information Technology, Microsoft 365 Administration, Active Directory, Windows Support, Network Troubleshooting, and Healthcare IT.

Whether you're an experienced Help Desk Technician or an IT professional looking to grow your career in healthcare technology, we encourage you to apply.

Important: All new hires must be able to attend a mandatory five-day orientation Monday through Friday from 8:30 AM to 5:00 PM before beginning their regular work schedule.

Responsibilities

Technical Support

Serve as the first point of contact for technical support requests via phone, email, and ticketing system
Troubleshoot and resolve desktop, laptop, printer, mobile device, software, and network issues
Install, configure, upgrade, and maintain computer hardware and peripheral equipment
Support Microsoft Windows operating systems and Microsoft 365 applications
Create, modify, and manage Active Directory user accounts, passwords, and permissions
Configure user workstations and deploy new equipment
Escalate complex technical issues to senior IT staff when appropriate

Systems & Documentation

Document incidents, troubleshooting steps, and resolutions within the IT ticketing system
Maintain accurate asset and inventory records
Ensure compliance with cybersecurity standards and organizational IT policies
Assist with software deployments, updates, and system maintenance

Customer Service

Deliver exceptional customer service while supporting clinical and administrative staff
Communicate technical information clearly to users with varying levels of technical knowledge
Prioritize multiple support requests in a fast-paced environment
Perform additional duties as assigned

Qualifications

Education

Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred
Equivalent work experience will be considered

Experience

Experience in IT Help Desk, Desktop Support, Technical Support, or Information Technology required
Experience using IT ticketing systems such as Freshservice, ServiceNow, Jira Service Management, Zendesk, or similar platforms preferred
Experience supporting healthcare organizations or other regulated environments preferred

Technical Skills

Strong knowledge of Microsoft Windows operating systems
Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications
Working knowledge of Active Directory user and group management
Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and wireless networking
Experience installing, configuring, and troubleshooting desktops, laptops, printers, and mobile devices
Strong troubleshooting and analytical problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively within a team

Work Environment

Primarily office and healthcare environment
Frequent walking, standing, lifting, bending, and transporting computer equipment
Ability to respond quickly to technical issues throughout the facility
Occasional evening, weekend, and holiday work may be required based on operational needs
Must comply with organizational policies regarding safety, infection prevention, confidentiality, and cybersecurity

Why Join Us

Monday through Friday schedule with work-life balance
Opportunity to support a mission-driven healthcare organization
Collaborative and supportive Information Technology team
Professional growth and development opportunities
Exposure to enterprise technology, Microsoft 365, Active Directory, networking, and healthcare systems
Comprehensive benefits package for eligible employees

Pre-Employment and Workplace Policy

Employment is contingent upon the successful completion of all pre-employment requirements, including a background check, verification of employment, physical examination, and drug screening. The Behavioral Wellness Center at Girard is a Drug Free Workplace, and all employees are expected to comply with organizational policies and standards of conduct.

Equal Opportunity Employer

The Behavioral Wellness Center at Girard is an Equal Opportunity Employer (EOE M/F/D/V). We value diversity and are committed to creating an inclusive workplace where all qualified applicants are encouraged to apply.

Quick Apply

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IT Help Desk Technician | Desktop Support | Information Technology | Healthcare IT

About Us

Overview

Responsibilities

Technical Support

Systems & Documentation

Customer Service

Qualifications

Education

Experience

Technical Skills

Work Environment

Why Join Us

Pre-Employment and Workplace Policy

Equal Opportunity Employer