Mercer
We are seeking a talented individual to join our Career Consulting team at Mercer. This role will be based in Philadelphia, PA or Washington, DC. This is a hybrid role that has a requirement of working at least three days a week in the office.
As a Communication and Change Management Associate, you will help organizations solve workforce challenges by designing and implementing communication and change strategies that strengthen employee experience, engagement, and performance. You will support employee-facing engagements that articulate client objectives, advance the employee value proposition, promote total rewards programs, and drive behavior change through effective information sharing and employee feedback. You will also develop engaging communication deliverables and handle project management tasks such as building project plans, coordinating team activities, and supporting client meetings. In addition, you will gain exposure to multiple practice areas, including workforce rewards, talent strategy and HR transformation, through research and analysis of business strategy, compensation trends, global expansion, and career management best practices.
We will count on you to:
Create, review, and edit customized human resources communication materials for targeted audiences utilizing MS Word and PowerPoint, and write for digital communication platforms (HR portals, virtual benefits fairs)
Implement communication strategies and work plans by creating project deliverables, and by applying and implementing applicable knowledge obtained through experience and research
Thrive and be motivated by an environment that embraces AI and technology-enabled tools.
Interact with clients on a regular basis by answering questions, handling edits or changes, and providing requested materials over the phone, via e-mail, or by attending client meetings
Coordinate appropriate reviews (compliance, technical, editorial, client, vendor, etc.) and resolve complex and unique issues raised during the review process to ensure accuracy and effectiveness of the materials, escalating difficult issues to project managers and senior consultants as appropriate
Assist senior Communication consultants with project management and production coordination on large, complex assignments
Leverage work, when appropriate, to other resources (analysts, administrative assistants, graphic designers, etc.) and provide guidance for accomplishing work and meeting performance standards
Support business development activities by assisting with proposals and sales presentations
What you need to have:
Bachelor's degree in English, Business, Communication, Journalism, Human Resources, or related field of study
At least 3 years' experience writing content using both creativity and factual accuracy
Strong writing, editing, grammar, and proofreading skills, with proven expertise in technical, marketing, and persuasive writing
Ability to operate well in a team environment and independently with minimal supervision
Strong command of Microsoft Word and PowerPoint
Oral presentation and client relationship skills
Excellent organizational and project management skills
Ability to prioritize, meet deadlines, and handle multiple tasks in a demanding work environment
What makes you stand out?
Experience writing corporate internal HR communications, such as compensation, benefits, and policies, and/or applicable experience
Experience in a professional services or consulting firm
Experience writing change management content to communicate career-related policy changes
Experience with web content development
Experience with Excel and/or data analysis platforms
Experience in a client-facing role
Ability to build internal partnerships to be effective in the role
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.