Top 1444 End associate Jobs in Philadelphia, Pa

Patient Services Associate
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
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3d
Associate Application Analyst - Cerner Support
UHS of Delaware, Inc. - Corporate Office —King of Prussia, PA
- Full-time
- Computer science
- Computer Science
- Word processing
- Health insurance
- Dental insurance
Patient Services Associate - Patient Access ED - Hospital of the Univ of Penn Cedar - FT Evenings
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
- Opportunities for advancement
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103- Rising Sun- Back End Associate
Forman Mills Inc —Philadelphia, PA
- Part-time
- 18 years or older
- Computer literacy
- Merchandising
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Sales Associate - Spirit
Spirit Halloween —Philadelphia, PA
- $11.80 - $12.00 an hour
- Seasonal
- Merchandising
- Ability to lift 50 pounds
- Cleaning
- Paid sick time
Checkout Team Associate
Walmart —Philadelphia, PA
- $17 - $30 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
FT Patient Services Associate- Transplant Support
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
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9d
Insurance Service Associate - Remote
CSAA Insurance Services, Inc. —Upper Darby, PA
- $21.38 - $28.42 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- Windows
- On-the-job training
- Work from home
10d
Front Desk Agent
FITLER CLUB LLC —Philadelphia, PA
- Overnight shift
- Microsoft Outlook
- US work authorization
- Fingerprint clearance
- Paid parental leave
- Disability insurance
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Front Desk Associate
Sonesta Select —Philadelphia, PA
- $15 - $17 an hour
- Part-time
- Microsoft Outlook
- Hotel
- Accounting
- Employee discount
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Client Success Associate - Remote
Care Options for Kids —Bensalem, PA
- $23 - $25 an hour
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
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119-Cottman-Back End Associate
Forman Mills Inc —Philadelphia, PA
- $9.50 - $13.00 an hour
- Part-time
- 18 years or older
- Computer literacy
- Merchandising
Quick Apply
Helpdesk Associate
USA Phone VoIP Systems —Cherry Hill, NJ
- Entry level
Cleaning Associate
KassCon —Philadelphia, PA
- $13 - $16 an hour
- Residential
- High school diploma or GED
- 1 year
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UPS Center Associate with Public Notary
The UPS Store —Philadelphia, PA
- $15 - $18 an hour
- Part-time
- High school diploma or GED
- Math
- Accounting
- Health insurance
- 401(k)
Quick Apply
6d
Patient Services Associate Ob-Gyn Call Center
Penn Medicine —Radnor, PA
- Part-time
- Master's degree
- High school diploma or GED
- Outpatient
- Tuition reimbursement
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Sales Associate (Part-Time) - Cherry Hill Mall
ALO —Cherry Hill Mall, NJ
- $17 - $19 an hour
- Part-time
- Merchandising
- Ability to lift 50 pounds
- Guest services
- Commuter assistance
- Health insurance
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Front Desk Agent DoubleTree by Hilton Philadelphia Airport
Schulte Hospitality Group —Philadelphia, PA
- $16 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Accounting Associate - Cash Application
ALMO CORPORATION —Philadelphia, PA
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Kidney Transplant Patient Services Associate
Penn Medicine —Philadelphia, PA
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
Quick Apply

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end associate jobs near philadelphia, pa

Patient Services Associate

Penn Medicine -
Philadelphia, PA

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Job Details

Full-time
3 days ago

Benefits

Tuition reimbursement

Qualifications

TJC
Health insurance authorizations
In-person patient registration
Patient scheduling systems
Cash amount verification
Health insurance co-pays
Patient question and concern management
Managed care
Phone communication
Greeting customers
Regulatory compliance
Practice management software
Patient demographics
Credit card payment processing
Patient safety
Master's degree
High school diploma or GED
Healthcare referral management
Medical records
Task prioritization
Office supply ordering
Health information regulatory compliance
Automated systems
Patient billing
Health insurance referral requirements
Clean workspace maintenance
Clinical confidentiality policies
Managing patient records
Associate's degree
2 years

Full Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Services Associate

Department: Penn Integrated Care

Location: 3535 Market Street

Hours: Full Time

Summary:

The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.

Responsibilities:

Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
Listens carefully and communicates clearly with patients to ensure understanding of patient’s request. Analyzes problems from the customer’s point of view.
Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
Ensure patient/family confidentiality, safety and security.
Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.

Safety:

Participates in Entity and Department wide initiatives for
Patient /Employee safety
Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

Patient Service:

Takes accountability for ensuring patient/work areas are neat and clean.
Orders supplies, as requested, for practice/department.
As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC.
Schedule patient appointments (on phone or in person) accurately and completely:
Utilizes knowledge of schedules and protocols
Uses proper billing area/appointment location
Cancels/reschedules appointments as needed and changes appointment status in EPIC
Communicates changes to patient and confirms appointments.
If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine.
Responsible for arriving/departing activities of patient at practice and performs point of service activities
Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly
Finalizes all check-out procedures as per practice protocol
Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.
Issues referrals and obtain pre-authorizations for patients as required
Successfully navigate and resolve EPIC work queues – escalate as needed
Perform other duties as requested or assigned.

Financial:

Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral.
Achieves proficiency in automated systems; such as EPIC APM and EMR (including in basket), hospital based EMRs (where necessary), Navinet, credit card machines, I Payment, etc.
Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
Validates financial responsibility prior to utilization and completes an accurate financial interview at time of registration
Records receipts according to practice protocol to ensure appropriate end-of-day reconciliation. Participates in cash reconciliation delineations.
Generates/runs reports, as requested, related to front-end processes
Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges.

Regulatory Compliance:

Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required).
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)

Change Management:

Flexible and readily adopts new processes and is engaged in practice operation changes.

Education or Equivalent Experience:

H.S. Diploma/GED AND 2+ years medical office experience OR 2+ years customer service experience required.
Advanced degree (Associate, Bachelor, Master) may be considered in lieu of experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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Refine Your Search

end associate jobs in philadelphia, pa

Patient Services Associate

Associate Application Analyst - Cerner Support

Patient Services Associate - Patient Access ED - Hospital of the Univ of Penn Cedar - FT Evenings

103- Rising Sun- Back End Associate

Sales Associate - Spirit

Checkout Team Associate

FT Patient Services Associate- Transplant Support

Insurance Service Associate - Remote

Front Desk Agent

Front Desk Associate

Client Success Associate - Remote

119-Cottman-Back End Associate

Helpdesk Associate

Cleaning Associate

UPS Center Associate with Public Notary

Patient Services Associate Ob-Gyn Call Center

Sales Associate (Part-Time) - Cherry Hill Mall

Front Desk Agent DoubleTree by Hilton Philadelphia Airport

Accounting Associate - Cash Application

Kidney Transplant Patient Services Associate

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