Top 71 Guest services coordinator Jobs in Philadelphia, Pa

Guest Services Coordinator
STARR Restaurants —Philadelphia, PA
- $17 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Group Housing Coordinator
Marriott International, Inc —Philadelphia, PA
- $25.50 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
Welcome Coordinator
Oak Street Health —Philadelphia, PA
- $17.00 - $31.30 an hour
- Full-time
- Clinic
- US work authorization
- Older adults
- Health insurance
- Dental insurance
People Team Coordinator (Located on site in Philadelphia)
Oatly AB —Philadelphia, PA
- $35 an hour
- Full-time
- 18 years or older
- English
- Office
- Pet insurance
Quick Apply
Guest Experience Coordinator
Nirvana Wellness Medspa & Beauty —Philadelphia, PA
- Part-time
- Organizational skills
- 2 years
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
1d
Administrative Coordinator
University of Pennsylvania —Philadelphia, PA
- $21.15 - $27.00 an hour
- Full-time
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Resident Coordinator
Urby —Philadelphia, PA
- $22 an hour
- Weekends as needed
- Writing skills
- English
- In-person
- Free parking
- Commuter assistance
Quick Apply
11d
Guest Coordinator
Ulta Beauty, Inc. —King of Prussia, PA
- Part-time
- High school diploma or GED
- Fair chance
- Computer skills
7d
Customer Service Coordinator, Student Financial Services
La Salle University —Philadelphia, PA
- Weekends as needed
- Spanish
- Office
- University
- Disability insurance
- Health insurance
Automotive BDC Service Coordinator
Automotive Dealership —Cherry Hill, NJ
- $34,000 - $56,000 a year
- Full-time
- Dealership
- English
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
11d
Ardmore Toyota Service Business Development Coordinator
Ardmore Toyota —Ardmore, PA
- $17 - $22 an hour
- Full-time
- Clean driving record
- Computer literacy
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Administrative Assistant & Office Coordinator
Hersha Hospitality Management, LP —Philadelphia, PA
- Part-time
- Office
- Analysis skills
- In-person
Medical Policy Administrative Coordinator - Hybrid (PA/NJ/DE)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Office
- 3 years
5d
Administrative Assistant & Office Coordinator
HHM Hotels (Philadelphia Corporate) —Philadelphia, PA
- Part-time
- Office
- Analysis skills
- In-person
Sheraton Philadelphia Downtown - Human Resource Coordinator
Aimbridge Hospitality —Philadelphia, PA
- Full-time
- Pass drug screening
- Mid-level
- Windows
- AD&D insurance
- Disability insurance
Client Service Coordinator
HairClub —Bala-Cynwyd, PA
- $20 an hour
- 1 year
- Entry level
- Time management
- Paid training
- Paid holidays
Quick Apply
Security Coordinator
Women Against Abuse —Philadelphia, PA
- $18.07 an hour
- Part-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Facilities Coordinator
Netflix House —King of Prussia, PA
- $25.96 - $36.54 an hour
- Weekends as needed
- 18 years or older
- Google Workspace
- Mid-level
Patient Care Coordinator
Specialty1 Partners —Philadelphia, PA
- $21 - $23 an hour
- Monday to Friday
- Dental office
- OSHA
- Administrative experience
- Health savings account
- Disability insurance
Quick Apply
Catering Coordinator
Hersha Hospitality Management, LP —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Typing

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Guest Services Coordinator

STARR Restaurants -
Philadelphia, PA

Quick Apply

Job Details

Full-time
$17 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
High school diploma or GED
Quality data entry
Customer data entry

Full Job Description

STARR Restaurants is seeking a service-focused Guest Services Coordinator based in the Philadelphia market to support guest-facing operations within its Gift Card Department. As one of the nation’s leading independent, multi-concept restaurant groups, STARR Restaurants is known for creating unique, memorable guest experiences through creative cuisine, compelling design, and heartfelt service. In this role, you will help deliver that experience by managing all gift card inquiries and operations—responding to guests, processing orders and activations, resolving concerns, supporting restaurant location inquiries, and coordinating with restaurant and corporate teams.

Key Responsibilities

Guest & Customer Service
- Respond to all gift card inquiries by phone and email in a timely, professional, and courteous manner.
- Assist guests with gift card purchases, balance inquiries, reloads, activations, deactivations, replacements and disputes.
- Support restaurant location inquiries and service issues related to gift card acceptance, redemption, and processing.
- Act as a liaison between guests and restaurant teams to research and resolve gift card discrepancies or complaints.
- Resolve guest concerns and service issues by identifying needs, coordinating solutions, and following through to completion.
- Escalate urgent or high-impact guest concerns to management when appropriate.
- Coordinate with individual restaurant locations and leadership teams to ensure a seamless guest experience and consistent service standards.
- Support special events, VIP guest coordination, group dining inquiries, and other hospitality driven initiatives as needed.
Order & Account Management
- Process bulk, corporate, and individual gift card orders accurately and on schedule.
- Process donation requests submitted through Donation Exchange, ensuring accurate fulfillment and timely communication with requesting organizations.
- Manage recovery requests from restaurant operations, coordinating resolution and follow through with the appropriate teams.
- Manage gift card supply inventory, including ordering, tracking, and distribution of physical card supplies to restaurant locations.
- Maintain and update guest and corporate account records.
- Track order fulfillment and coordinate with fulfillment vendors.
- Issue replacement cards and resolve discrepancies in a timely manner.
- Monitor open service issues to ensure prompt follow-up, timely closure, and guest satisfaction.
- Support loyalty program integration with gift card systems.
Administrative & Reporting
- Maintain accurate records of all gift card transactions, guest interactions, and service correspondence.
- Generate weekly and monthly gift card activation and redemption reports.
- Monitor gift card inventory levels and proactively flag reorder needs.
- Assist in reconciliation of gift card liability and outstanding balances.
- Assist with administrative tasks and service documentation to support daily operations.
- Document processes and update standard operating procedures as needed.
Brand & Team Collaboration
- Help uphold brand standards and a culture of hospitality that reflects STARR Restaurants’ commitment to excellence.
- Serve as a knowledgeable resource for restaurant staff on gift card policies, procedures, and troubleshooting.
- Support onboarding and training of new gift card staff.
- Contribute to a positive, collaborative, and guest-focused team culture.
- Provide feedback to management to improve processes and the overall guest experience.

Required Qualifications

High school diploma or equivalent required; associate or bachelor’s degree in hospitality, Communications, Business, or a related field is a plus.
2+ years of customer service experience, preferably in hospitality or retail; restaurant or multi-concept experience a plus.
Excellent problem-solving, organization, and time-management abilities.
Ability to manage multiple tasks and priorities in a fast-paced, service-driven environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook); experience with reservation, POS, or customer management systems is a plus.
Strong data entry skills with high attention to detail and commitment to accuracy.
Ability to work independently and collaboratively across restaurant and support teams.
Availability for a flexible schedule, including occasional evenings, weekends, or holidays during peak periods.

Preferred Qualifications

Experience with gift card platforms or stored-value systems (e.g., Givex, Paytronix, SVS).
Familiarity with restaurant POS systems.
Experience in a high-volume or multi-unit restaurant or hospitality environment.
Experience supporting private dining, special events, or VIP guest requests.
Familiarity with guest recovery practices and service excellence standards.

STARR Restaurants is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. More detail about STARR Restaurants part of STARR Restaurants

Quick Apply

Refine Your Search

guest services coordinator jobs in philadelphia, pa

Guest Services Coordinator

Group Housing Coordinator

Welcome Coordinator

People Team Coordinator (Located on site in Philadelphia)

Guest Experience Coordinator

Administrative Coordinator

Resident Coordinator

Guest Coordinator

Customer Service Coordinator, Student Financial Services

Automotive BDC Service Coordinator

Ardmore Toyota Service Business Development Coordinator

Administrative Assistant & Office Coordinator

Medical Policy Administrative Coordinator - Hybrid (PA/NJ/DE)

Administrative Assistant & Office Coordinator

Sheraton Philadelphia Downtown - Human Resource Coordinator

Client Service Coordinator

Security Coordinator

Facilities Coordinator

Patient Care Coordinator

Catering Coordinator

I want to receive the latest job alert for guest services coordinator in philadelphia, pa

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