Top 218 Head of Jobs in Philadelphia, Pa

Head of Customer Support
Obsidian Security —Philadelphia, PA
- $165,000 - $199,000 a year
- Remote
- Continuous improvement
- Senior level
- Leadership
Quick Apply
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Philadelphia, PA
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Head of Product
MLabs —Philadelphia, PA
- $180,000 - $225,000 a year
- Full-time
- Remote
- Management
- Recruiting
- Senior level
Quick Apply
Head of Sales, Corporate Cafe Solutions
Zerocater —Philadelphia, PA
- $225,000 - $250,000 a year
- 8 hour shift
- Remote
- 8 years
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid holidays
Quick Apply
Head of Content Marketing & Communications
Nomura —Philadelphia, PA
- $165,000 - $235,000 a year
- Organizational skills
- Senior level
- Leadership
- Paid time off
- Parental leave
Senior Director, Chief of Staff to EVP and Chief Legal Officer
Jazz Pharmaceuticals —Philadelphia, PA
- $224,000 - $336,000 a year
- Remote
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Head of Upper School
Springside Chestnut Hill Academy —Philadelphia, PA
- Full-time
- School experience
- Adolescents
- Visual & Performing Arts
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Executive Assistant to Chief of Staff
GIRARD ESTATE —Philadelphia, PA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Health insurance
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Managing Director - Head of Software Development, Development
CITRIN COOPERMAN ADVISORS LLC —Philadelphia, PA
- $250,000 - $300,000 a year
- Full-time
- Remote
- Computer Science
- Office
- SQL
Chief Compliance Officer
Forefront Analytics —West Conshohocken, PA
- $95,000 - $105,000 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Survey Technician (Crew Chief) - Philadelphia, PA
Blew & Associates, P.A. —Philadelphia, PA
- $70,000 - $95,000 a year
- Overtime
- Construction site
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Chief Nursing Officer
BAYADA Home Health Care —Pennsauken, NJ
- $280,000 - $325,000 a year
- Nursing
- English
- Doctor of Philosophy
- Paid holidays
- Health insurance
Quick Apply
Survey Crew Chief
Top Gun Staffing, Inc. —King of Prussia, PA
- $85,000 - $120,000 a year
- Full-time
- Construction site
- Mid-level
- Project management
- Health insurance
- Dental insurance
Quick Apply
8d
Assistant Chief Engineer
US AMR-Jones Lang LaSalle Americas, Inc. —Malvern, PA
- Online Application
- Microsoft Excel
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
8d
Survey Crew Chief
Synerfac Technical Staffing —Marlton, NJ
- $30 - $45 an hour
- Monday to Friday
- Construction site
- Mid-level
- 3 years
Quick Apply
Survey Party Chief
Penn Technical Staffing —Mullica Hill, NJ
- Mid-level
- Outdoor work
Quick Apply
CHIEF OPERATING OFFICER (COO) ? New Business Vertical Launch
ABCO MAINTENANCE INC. (BIC# 1854) —Wayne, PA
- From $100,000 a year
- Full-time
- Remote
- Senior level
Quick Apply
Chief Operating Officer
Integrity National Corporation —Philadelphia, PA
- $180,000 - $200,000 a year
- Office
- Bachelor's degree
- Travel
- Health insurance
Quick Apply
FCM Meetings & Events - Global Head of Sales - Philadelphia, PA
FCM Meetings & Events —Philadelphia, PA
- $185,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Senior level
- Wellness program
- AD&D insurance
13d
Chief Operating Officer
Aardvark Studios —Conshohocken, PA
- $245,000 - $285,000 a year
- Full-time
- Office
- Recruiting
- Senior level
- Relocation assistance

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head of jobs near philadelphia, pa

Head of Customer Support

Obsidian Security -
Philadelphia, PA

Quick Apply

Job Details

$165,000 - $199,000 a year

Qualifications

Roadmap creation (System development task)
Application Integration
Customer follow-ups
Knowledge management
Managing technical support teams
Systems integration
Economics
Data Integration (Data management)
Managing teams in a customer support role
Tooling
Team leadership
Triage
Customer satisfaction tracking
Prioritizing technology investments (IT roadmap design and development)
Incident Escalation
Improving operational efficiency
Managing clients in a customer support role
Hiring
Collaboration with product development teams
B2B business model
Technology management
Continuous improvement
SaaS platforms
Customer support ticket management
Design engineering
Customer service knowledge base
Experience with SaaS (as product category for technical sales engineers)
AI-driven automation
Cybersecurity
Senior level

Full Job Description

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world's largest Fortune 1000 and Global 2000 companies.

Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they're transforming how SaaS is secured.

With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by adding headcount in proportion to ticket volume. We are looking to scale it through systems, automation, and agentic AI.

This role owns that transition. You will re-architect the support operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human effort. Traditional people-management experience is welcome, but is not what we are optimizing for. We are looking for an operator who has already built and run technology-led support at scale.

What you'll do

Own the support operating model and redesign it around automation and agentic AI rather than linear headcount growth.
Design, deploy, and continuously improve agentic support systems across the full lifecycle: triage, resolution, escalation, and follow-up.
Build the knowledge and data infrastructure these systems depend on, including knowledge bases, retrieval systems, and the telemetry that feeds them.
Define and instrument the metrics that prove the model works: deflection rate, automated resolution rate, cost-to-serve, time-to-resolution, and CSAT.
Integrate support tooling with the product, internal systems, and customer telemetry so that resolution becomes increasingly automated over time.
Partner with Product and Engineering to convert recurring support signals into product fixes and self-service capabilities.
Maintain support quality and SLAs for a technical cybersecurity customer base throughout the transition.
Lead a small, high-leverage team of support and automation engineers, hiring for technical and systems capability.

What we're looking for

A demonstrated track record of operationalizing agentic AI or automation in a technical support environment, with measurable deflection and cost-to-serve outcomes.
A strong systems and engineering orientation. You are comfortable with APIs, integrations, data pipelines, LLM-based tooling, and support platform configuration.
Experience supporting a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
Fluency in support of economics and the metrics that govern cost-to-serve and scale.
The ability to own and execute the technical roadmap for the support function end-to-end.

What this role is not

This is not a traditional people-management or org-scaling role. We are explicitly optimizing for someone who scales the function through systems and automation rather than linear headcount growth. The role has full autonomy to add headcount, but the purpose of that headcount is to improve the strategic delivery of the support model and to handle tier-three escalation management, not to absorb ticket volume. Conventional support-leadership experience is valued but secondary to demonstrated technical and automation capability.

Nice to have

An engineering or technical IC background.
Direct experience building or integrating LLM and agent frameworks.
Prior hands-on support engineering experience in a security or infrastructure product.

Quick Apply

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head of jobs in philadelphia, pa

Head of Customer Support

Senior Director, US Employer Operations - Head of Medical Call Centers

Head of Product

Head of Sales, Corporate Cafe Solutions

Head of Content Marketing & Communications

Senior Director, Chief of Staff to EVP and Chief Legal Officer

Head of Upper School

Executive Assistant to Chief of Staff

Managing Director - Head of Software Development, Development

Chief Compliance Officer

Survey Technician (Crew Chief) - Philadelphia, PA

Chief Nursing Officer

Survey Crew Chief

Assistant Chief Engineer

Survey Crew Chief

Survey Party Chief

CHIEF OPERATING OFFICER (COO) ? New Business Vertical Launch

Chief Operating Officer

FCM Meetings & Events - Global Head of Sales - Philadelphia, PA

Chief Operating Officer

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